Crashing

[dorthylola]

Every time I open Premiere Pro and try to import a video or copy it over from my file explorer, the application quits. I restart the application, but it continues to crash. Why does this happen? It also happens with Premiere Rush.

[Vishu_Aggarwal]

It can happen because of many reasons...the best solution would be to contact Adobe support care - https://helpx.adobe.com/contact.html   and they will try to resolve the issue via remote desktop.

However, you can try the following steps - 

1. Go to menu > help > System compatibility report and see if you have any system compatibility issues.

2. Try changing the following - Go to File > Project settings > General > Video Rendering & PlayBack > Change to mercury playback engine Software only.
3. Reset preferences, following this step:

• Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.
  To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.

[derekw88368332]

Having the same issue as above.  Did all 3 steps, still crashes when I start to scroll Media Browser.

[MarekMularczyk]

Have you tried resetting Premiere preferences? This often helps.

[nishu_kush]

Hi dorthylola & derekw88368332,

Does it happen with a particular file or a particular location? Does it show any crash report?

Let us know.

Thanks,

Nishu