Creative Cloud Authentication Loop On Open

Community Beginner ,
Feb 11, 2021

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My Premiere Pro install started infinitely looping the creative cloud authentication screen when I open it. I've tried reinstalling, I've tried downgrading to a previous version.

 

I literally can't do any work now.

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Crash, Error or problem, Freeze or hang

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1 Correct Answer

Community Beginner , Feb 12, 2021
Jordan5FD8 Community Beginner , Feb 12, 2021
One of the community professionals can close this topic. I decided to cancel my subscription and no longer need to solve this issue.

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Adobe Community Professional ,
Feb 11, 2021

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Community Beginner ,
Feb 11, 2021

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This is a bit of a pithy response. However, I spent several hours of my *own* time now reading dozens of reports of the same exact issue on these very forums.

 

So far I have:

 

  1. Downloaded the CC Cleaner and cleaned the ID credentials
  2. Downloaded the CC Uninstaller, and then uninstalled/reinstalled CC Desktop
  3. Used the CC Cleaner to uninstall all of my Adobe apps and reinstalled
  4. Renamed the OOBE folder
  5. Deleted the OOBE folder
  6. Changed my account password
  7. Run the application as administrator
  8. Run the application on a different local account
  9. Restarted the WMI service on Windows
  10. Restarted the Credentials Manager service on Windows
  11. Verified my Internet Explorer settings (despite the fact that I don't use it)
  12. Contacted support
    1. They have repeated steps 1, 2, 3, 4, and 6 with me and then were unable to help further. NOTE: They have repeated steps 1 and 2 at least 4 times, apparently expecting it to suddenly solve the problem.

 

Next step, I think, is to cancel my plan and stop paying for software that doesn't function? Apparently, the last support tech that repeated steps 1 and 2 told me they would escalate the issue and I'd have someone call me back within 48 hours. So far my Adobe subscription has cost me nearly 8 times its cost in lost productivity.

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Community Beginner ,
Feb 12, 2021

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One of the community professionals can close this topic. I decided to cancel my subscription and no longer need to solve this issue.

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