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Custom Keyboard Lost with Update 14.3

New Here ,
Jul 22, 2020

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All my custom keyboard settings were lost with an overnight update of Premiere. Both 2020 and 2019 folders no longer contain the custom keyboard settings, only the standard four.

 

System: Windows 10

 

Adobe Community Professional
Correct answer by R Neil Haugen | Adobe Community Professional

On Windows, the custom kys file on my laptop is in:

 

Users/<username>/Documents/Adobe/Premiere Pro/14.0/Profile-<username>/Win

 

So check the users/username/documents folder tree like above. They don't store user created presets in the program/package folders.

 

Neil

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Editing, Error or problem, User interface or workspaces

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Custom Keyboard Lost with Update 14.3

New Here ,
Jul 22, 2020

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All my custom keyboard settings were lost with an overnight update of Premiere. Both 2020 and 2019 folders no longer contain the custom keyboard settings, only the standard four.

 

System: Windows 10

 

Adobe Community Professional
Correct answer by R Neil Haugen | Adobe Community Professional

On Windows, the custom kys file on my laptop is in:

 

Users/<username>/Documents/Adobe/Premiere Pro/14.0/Profile-<username>/Win

 

So check the users/username/documents folder tree like above. They don't store user created presets in the program/package folders.

 

Neil

TOPICS
Editing, Error or problem, User interface or workspaces

Views

44

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 22, 2020 0
Adobe Community Professional ,
Jul 22, 2020

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On Windows, the custom kys file on my laptop is in:

 

Users/<username>/Documents/Adobe/Premiere Pro/14.0/Profile-<username>/Win

 

So check the users/username/documents folder tree like above. They don't store user created presets in the program/package folders.

 

Neil

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Jul 22, 2020 1
New Here ,
Jul 30, 2020

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That is exactly where I found it. Thank you so much! Problem solved.

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Jul 30, 2020 1