Custom Keyboard Lost with Update 14.3

[nicoleo13128341]

All my custom keyboard settings were lost with an overnight update of Premiere. Both 2020 and 2019 folders no longer contain the custom keyboard settings, only the standard four.

System: Windows 10

[R Neil Haugen · Accepted solution]

On Windows, the custom kys file on my laptop is in:

Users/<username>/Documents/Adobe/Premiere Pro/14.0/Profile-<username>/Win

So check the users/username/documents folder tree like above. They don't store user created presets in the program/package folders.

Neil

[nicoleo13128341]

That is exactly where I found it. Thank you so much! Problem solved.