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I can't open Premiere PRO 14.5 and older versions

Community Beginner ,
Oct 23, 2020

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Hello,

I installed the last version Yesterday, it never finish to open the software.

Si I unistalled it and loaded the previous version, and it works but when I close it, it never finish to load again... So I installed the 14.5, it works and... etc.

 

I need help please 🙂

 

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I can't open Premiere PRO 14.5 and older versions

Community Beginner ,
Oct 23, 2020

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Hello,

I installed the last version Yesterday, it never finish to open the software.

Si I unistalled it and loaded the previous version, and it works but when I close it, it never finish to load again... So I installed the 14.5, it works and... etc.

 

I need help please 🙂

 

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Crash

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178

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Oct 23, 2020 1
Adobe Employee ,
Oct 23, 2020

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Hi there,

 

Sorry about the poor experience. We can get this checked. Please let us know the system specs (OS, CPU, GPU & RAM). Also, are you getting any error code or error message at the time of launch?

 

Thanks,

Sumeet

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Oct 23, 2020 0
Community Beginner ,
Oct 27, 2020

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No ERROR code... It just show the loading window and it freezes on it endlessly...

 

Im on Windows10

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Oct 27, 2020 1
Community Beginner ,
Oct 26, 2020

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I'm having the same problem. I used 14.5 for months without issue. I updated to 14.5, now it won't launch. I reinstalled 14.4 and it won't launch either. I have editing deadlines and I'm dead in the water! Windows 10, 64GB RAM, intel i9 processor, 1TBssd.

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Oct 26, 2020 0
Community Beginner ,
Oct 26, 2020

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I meant that I had used 14.4 for months before updating to 14.5 over the weekend.

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Oct 26, 2020 0
New Here ,
Oct 27, 2020

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I am experiencing the same issue. Went through a process with Adobe support of unistalling, resetting permissions, repairing system files, etc. Nothing has worked. I've tried going back to different versions, but it still won't load. 

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Oct 27, 2020 0
Community Beginner ,
Oct 27, 2020

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OK @mfergus  I did exactly the same...

@William5CC9:

I found a way to open the previous version (14.4), it doesn't work all the time but it works !

Don't click on the descktop shrotcut or CC shortcut, but OPEN one of your Project !

If it freezes during opening, open the task manager and shutdown the app, then wait for few minutes (coffee break) and open a project.
- I unistalled the 14.5 and installed the 14.4 (I insist on uninstalled )

- And I open a project to run the 14.4 version

 

I Hope it will help you guys !!

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Oct 27, 2020 0
Community Beginner ,
Oct 27, 2020

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I add something =

If you close the app, you might have the same freezing problem, so let it run during your break !

And it crashes sometime... So don't forget to save 😄

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Oct 27, 2020 0
Community Beginner ,
Oct 27, 2020

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I am having the same problem. This is absurd. 

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Oct 27, 2020 1
New Here ,
Oct 27, 2020

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Having the same problem.  

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Oct 27, 2020 0
Community Beginner ,
Oct 28, 2020

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So I eventually got it to work. I had to uninstall and re-install 3 times and then it worked. 

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Oct 28, 2020 0
New Here ,
Oct 29, 2020

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I am having the same problem that started with the 14.5 update I've uninstalled, reinstalled, went back to 14.4 and still same thing.  It just won't open.

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Oct 29, 2020 0