I can't play my 4k movie after encoding.

New Here ,
Mar 14, 2021 Mar 14, 2021

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I have a video consist of 2 types 4k source. (phone video and drone video)

 

I finished to make my video and encoding.

 

But, the result can't play smoothly espacially part of drone video.

 

It plays without any problems in preview.

 

I removed caches and tried to format. but it doesn't work.

 

How can I do?

 

CPU : AMD Ryzen 7 3800XT 8-core 3.9GHz

Ram : 32gb

GPU : GTX 1050ti

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Error or problem, Export, How to

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Post screenshot export settings with left tab to output with image.

unknow files.png

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New Here ,
Mar 14, 2021 Mar 14, 2021

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I don't know how to change my language korean to english.

이미지 2.png

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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You can select language from the CC desktop app.

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New Here ,
Mar 14, 2021 Mar 14, 2021

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another information, 

 

4K video from my phone is H.264,

4K video from my drone is H.265.

 

I encoded with H. 264

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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The footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.

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New Here ,
Mar 15, 2021 Mar 15, 2021

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I tried to 1080 Full HD encoding, It succeded.

 

But when I trying to encoding with 2160 4K, It occured rendering error.(accelerated renderer error)

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