Just updated to 14.1.3. Nothing works, hangs, crashes !

[charlesm39111584]

Just updated , complete nightmare !

Nothing works, hangs, crashes !

[Joëlle Bh]

Can you provide us with more info about your system specs: system version, Premiere version, amount of RAM, Hardware specs including graphics card.

[charlesm39111584]

Hi, Windows 10 latest , 32gb Ram, Graphics card AMD Radeon RX5700 8GB, CPU
Intel(R) Core(TM) i7-6700 CPU
@ 3.40GHz 4 Cores

Just updated to 14.3.1 (build 45) .   All was ok yesterday never had any issues till I updated just now

[charlesm39111584 · Accepted solution]

Good news , all is ok now, ten mins after update

Perhaps the update  was still being written to my PC although it said update was completed , everything was slow and not working ?  

Anyway all is good , thanks

[Joëlle Bh]

Good to hear that !! 

[R Neil Haugen]

A great thing for EVERYONE to know is anytime you're going to start an update, make sure ALL cache/media cache database files are deleted first!

When you first launch an update/new version, DON'T open a project file ... go to the Edit/Preferences/Media Cache tab, to the Remove Cache option, and click 'Delete cache' button.

Wait for it to do so, then open a project. That fixes many of this type of issue before it happens.

Neil

 

[gr8bob]

Glad it's working for charlesm39111584

It does not work for me. (see my post below)  Are there any fixes coming?  I've moved back to previous release, which works fine.  Faulty version is 14.3.1 (not 14.1.3 as title to this thread says)