.mov files corrupted

New Here ,
Dec 15, 2020

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I'm a PC user. I have team members in the field sending me videos taken on their iPhones and I have to edit them in Premiere Pro. I can import them in, but they come in corrupted. They look grey and kind of like if you applied a hypass filter from photoshop. I am able to play them properly outside of Premiere. I even had my boss who is a mac user convert them to mp4 and then I was able to use them without issue. I can't keep having my boss do this conversion for me. What is causing this? Is there a fix? Is there another software I can use to do the conversion myself if it can't be done in Adobe?

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Editing, Error or problem, Formats, Import

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.mov files corrupted

New Here ,
Dec 15, 2020

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I'm a PC user. I have team members in the field sending me videos taken on their iPhones and I have to edit them in Premiere Pro. I can import them in, but they come in corrupted. They look grey and kind of like if you applied a hypass filter from photoshop. I am able to play them properly outside of Premiere. I even had my boss who is a mac user convert them to mp4 and then I was able to use them without issue. I can't keep having my boss do this conversion for me. What is causing this? Is there a fix? Is there another software I can use to do the conversion myself if it can't be done in Adobe?

TOPICS
Editing, Error or problem, Formats, Import

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38

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Dec 15, 2020 0
Most Valuable Participant ,
Dec 15, 2020

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Some people find that Apple video (iphone etc) won't edit easily because it uses a variable frame rate
- A possible fix in https://community.adobe.com/t5/Premiere-Pro/iPhone-4s-Video-Serious-Sync-Issues-Eliminate-Premiere-a...
- or convert to constant frame rate with https://handbrake.fr/ open source transcoder/converter
- and a tutorial https://www.youtube.com/watch?v=sSVarfrhr1M

How to convert troublesome video to editable video with the free download Handbrake. For more tutorials, see Muvipix.com.

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Dec 15, 2020 0
Contributor ,
Dec 15, 2020

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Here is batch converter based on ffmpeg: https://1drv.ms/u/s!Andr88T403SpgQZ5ztd24SVvr0Oj?e=ksfnc4

How to use:

1) Create a desktop shortcut for a preset file (don't copy by mistake - won't work!)

(Preset for your case is called "Rewrap into [ .mp4]")

2) Grab video files you want to process and drop them on the shortcut

3) Done! Look for output files in corresponding folders according to preset used: Proxy\, delivery*\, remuxed*\

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Adobe Community Professional ,
Dec 15, 2020

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Like many here I use Handbrake as John suggests. If so, make sure you go to the Video tab in that utility app, check the CFR circle and set a specific number frame-rate in the box above it. Then set compression to near placebo to maintain image quality. You can batch process in that app, though it takes a couple times futzing things to figure out how it works.

 

Neil

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