My proxies won't load into the queue of media encoder

New Here ,
Sep 02, 2020

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Every time I go to create proxy files, in premiere it says "creating proxies," but when media encoder loads, nothing happens, and none of the files load into the queue. I have the most recent versions of premiere and media encoder. I tried multiple clips from different projects, used custom ingest presets, and I even tried some of the default premiere ingest presets (which I usually wouldn't do because I like to create my own proxy ingest presets) Every time I give it a go, "creating proxies" comes up, media encoder loads, but then nothing happens. 

 

Does anyone have any advice on what they think could be the problem? Any help would be greatly appreciated. Thanks!

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Editing, Export, Formats, User interface or workspaces

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Adobe Community Professional ,
Sep 02, 2020

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try to trash the preferences first (hold ALT while premiere is running on the splash screen)

clean media cache in both premiere pro and AME

recreate your proxy jobs

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New Here ,
Nov 05, 2020

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I've had the same issue. trashing preferences and deleting/cleaning the media cache has not helped. Media Encoder opens and then nothing happens. 

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Adobe Community Professional ,
Nov 05, 2020

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are you sure you have the latest versions of both premiere pro and media encoder?

uninstall and reinstall both apps to make sure you are on the latest builds for both

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New Here ,
Dec 17, 2020

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I'm having the same issue. This does not remedy it.

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Adobe Community Professional ,
Dec 17, 2020

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I get slapped down occasionally here for suggesting workarounds, but for me it's about getting the work done...

No reason why you can't create a preset for the proxy and just bring your camera original into adobe media encoder

and export with the preset...  And then attach the proxies in Premiere...  But, test a single file first to make sure everything's working properly before processing all the files..  I have a metadata display preset that shows the proxy location so I can quickly make sure it's attached successfully. 

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New Here ,
Dec 17, 2020

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Appreciate it. That does work as a workaround.

 

I have found that the issue isn't isolated to proxies. Can't queue anything from Premiere into Media Encoder. 

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Adobe Community Professional ,
Dec 26, 2020

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uninstall and reinstall the newest versions of boteh pp and AME

 

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New Here ,
Jan 28, 2021

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I am having this exact same issue. 

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New Here ,
Jan 28, 2021

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Ok I was able to solve this by uninstalling and then reinstalling both Premiere and Media Encoder. Ugh 2 hours wasted on a project that needs a quick turnaround. Really frustrated by that but thankful to the folks posting in here with workarounds, that helped a lot. 

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