Highlighted

Not seeing "Delete all media cache" ?

Community Beginner ,
Aug 24, 2020

Copy link to clipboard

Copied

I have Premiere CC 13.1.5 installed and can't see "Delete all media cache"when I go to media cache.

I am opening the program but not a project as per instructions.

 

Thank you.

 

Weaver23_0-1598283749763.png

 

Adobe Community Professional
Correct answer by Phillip Harvey | Adobe Community Professional

I can confirm for you that there is a difference between 2019 and 2020, where 2019 shows 'Delete Unused' versus 2020 shows 'Delete' (and you are subsequently prompted if you want to delete all or unused.)

 

What I would do is go into your Media Cache folder and delete the files inside there. Have Premeire closed when you do this, and when you re-open it will start to recreating the files.

TOPICS
Error or problem, How to, Performance

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Not seeing "Delete all media cache" ?

Community Beginner ,
Aug 24, 2020

Copy link to clipboard

Copied

I have Premiere CC 13.1.5 installed and can't see "Delete all media cache"when I go to media cache.

I am opening the program but not a project as per instructions.

 

Thank you.

 

Weaver23_0-1598283749763.png

 

Adobe Community Professional
Correct answer by Phillip Harvey | Adobe Community Professional

I can confirm for you that there is a difference between 2019 and 2020, where 2019 shows 'Delete Unused' versus 2020 shows 'Delete' (and you are subsequently prompted if you want to delete all or unused.)

 

What I would do is go into your Media Cache folder and delete the files inside there. Have Premeire closed when you do this, and when you re-open it will start to recreating the files.

TOPICS
Error or problem, How to, Performance

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 24, 2020 0
Adobe Community Professional ,
Aug 24, 2020

Copy link to clipboard

Copied

I can confirm for you that there is a difference between 2019 and 2020, where 2019 shows 'Delete Unused' versus 2020 shows 'Delete' (and you are subsequently prompted if you want to delete all or unused.)

 

What I would do is go into your Media Cache folder and delete the files inside there. Have Premeire closed when you do this, and when you re-open it will start to recreating the files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 24, 2020 0
shivangg LATEST
Adobe Employee ,
Aug 24, 2020

Copy link to clipboard

Copied

Hi there,

We appreciate you writing in. I can see that you are looking for an option to delete all media cache files. As mentioned by @PhillipJoseph, there is a difference between Adobe Premiere Pro v 13.1.5 and 14.3.2. 

Here's a screenshot of the Media Cache Prefereces.

media cache.PNG

As you can notice, the option to remove all the media cache has been added with the Premiere Pro 2020 version. You can always update to the latest version if you want.

Let us know if you have any questions.

Thanks,

Shivangi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 24, 2020 2