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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo
Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y
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Things to try/check
1) Edit > Preferences > Audio Hardware > Default Input => select "No Input"
2) Clear media cache manually. Close Adobe PP/AME/AE, goto cache location and delete folders:
Media Cache, Media Cache Files, PTX, Peak Files.
By default cache path is, on Windows: %USERPROFILE%\AppData\Roaming\Adobe\Common
on Mac: Users/(Your user name)/Library/Application Support/Adobe/Common
3) If your footage is VFR(variable framerate), convert it to CFR (constant framerate).
4) Turn off Hardware accelerated DEcoding in Preferences > Media... Remember to clear media cache each time you change this settings
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Audio Hardware Preferences are set wrongly, as Basil suggests.
Thanks,
Kevin
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basil gave some good advice.
I'm guessing Premiere does not like the codec. If you'd like you can use MediaInfo and give a detailed list of the media specs, might help narrow down the issue
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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo
Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y
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