Premiere 15.0 crash

New Here ,
Mar 10, 2021 Mar 10, 2021

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After updating to V.15.0, Premiere is closing just after loading the project with the message "A low level exception ocurred in ImporterMPEG (Importer 37)", and then Windows crashes. Tried a clean install of NVIDIA Studio Driver 460.89, but the problem was not solved. I'll have to go back to Premiere 14.9, or is there any other solution?

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New Here ,
Mar 10, 2021 Mar 10, 2021

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I went back to 14.9 and it's working well again. Please, let me know when this is fixed so I can update again to 15.0.

 

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Try deleting media cache and video preview files, Junior. 

 

Thanks,
Kevin

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Thank you Kevin, I'll try that, but, after finishing this work in 14.9

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New Here ,
Mar 13, 2021 Mar 13, 2021

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Hi Kevin, where can I find Media Cache? Now Premiere 14.9 is also crashing! Thanks.

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