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Premiere Pro 2019 out of nowhere it shuts down

Community Beginner ,
Nov 13, 2020

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Hello,

 

out of nowhere the Premiere shuts down and I have no clue why...

 

The most frequently shutting down is when I switch from Premiere to different app (web browser) or some folders to find something (but it's not always -> sometimes it turns off like this, even though I'm working in it).

This problem has no timing it's completely coincidental.

You can see how the shutting down looks like in attached video (in this case, the premiere froze for 5 seconds and then shut down). No report or something (it's like to press ALT+F4).

 

I don't know if it's related to that but in few shuts down appears ImporterMPEG (Importer:8). I don't know if these are the same or different problems.

 

Do you have any advice or solution for this problem?

 

Thank you for help.

TOPICS
Crash, Error or problem, Performance

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Premiere Pro 2019 out of nowhere it shuts down

Community Beginner ,
Nov 13, 2020

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Hello,

 

out of nowhere the Premiere shuts down and I have no clue why...

 

The most frequently shutting down is when I switch from Premiere to different app (web browser) or some folders to find something (but it's not always -> sometimes it turns off like this, even though I'm working in it).

This problem has no timing it's completely coincidental.

You can see how the shutting down looks like in attached video (in this case, the premiere froze for 5 seconds and then shut down). No report or something (it's like to press ALT+F4).

 

I don't know if it's related to that but in few shuts down appears ImporterMPEG (Importer:8). I don't know if these are the same or different problems.

 

Do you have any advice or solution for this problem?

 

Thank you for help.

TOPICS
Crash, Error or problem, Performance

Views

36

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card

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Nov 13, 2020 0
Begy LATEST
Community Beginner ,
Nov 13, 2020

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Computer specs:

DELL G5 5590

CPU: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz

GPU: NVIDIA GeForce RTX 2070 Max-Q 8GB

RAM: 2x HyperX Impact 16GB DDR4 2666 SO-DIMM (total 32GB)

SSD KBG40ZNS512G NVMe TOSHIBA 512GB

SSD ST1000LM035-1RK172

 

OS version: Windows 10, 20H2

Premiere version: 13.1.5

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Nov 13, 2020 0