Premiere Pro 2020 and AI 2020 crash on startup after memory upgrade

New Here ,
Dec 01, 2020 Dec 01, 2020

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I installed PP 2020 on an Alienware gaming computer with 16GB of RAM and it ran fine.  I upgraded the RAM to 64GB and now the program opens, waits about 10 seconds, then closes.  No error message are displayed. I have tried:

 

  • Reverting back to the 16GB RAM - same symptoms
  • Unistalling PP 2020 & AI 2020, restaring the machine, then reinstalling PP 2020 - same symptoms
  • Deleted the Media Cache Files - Same symptoms.
  • Each time I changed RAM, I reset the value in the BIOS.

 

All of the other Adobe Creative Suite programs appear to run fine.

 

Any suggestions?

 

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Crash, Error or problem

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