Premiere Pro crashing!!

Community Beginner ,
Nov 24, 2018 Nov 24, 2018

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Hey everyone.

I’m very annoyed by adobe products now days, they just crash for no reason? And even after submitting tons of bug reports no reply from adobe.

I need help to stop crashing premiere pro, it just crash in mid editing for no reason every single time just this error (this is a small bit that I copied from that report if someone want full report let me know will put it here.)

And I have updated everything. adobe products, windows, AV, Drivers Just everything.. cleaned media cache and what not.. Nothing seems to work

PLEASE HELP ME

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.1" build="13" source="Windows-Client">

<time year="2018" month="11" day="24" hour="14" minute="7" second="21" timeoffset="330" timezone="India Standard Time"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-GB" ram="32676" machine="Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz" model="Intel64 Family 6 Model 79 Stepping 1" cpuCount="12" cpuType="8664" cpuFreq="3398 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000000E9A7285">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x000000000E9A7285" symbolname="dvaaccelerate::utility::WindowKaiser"/>

<stackStatement index="1" address="0x0000000076D0E7F0" symbolname="unknown"/>

<stackStatement index="2" address="0x000000000E5BE681" symbolname="unknown"/>

<stackStatement index="3" address="0x000000000E369768" symbolname="unknown"/>

<stackStatement index="4" address="0x000000000E369E2E" symbolname="unknown"/>

<stackStatement index="5" address="0x0000000014AC0119" symbolname="dvaaudiofilters::utility::MemoryStream::Write"/>

<stackStatement index="6" address="0x000000001499995F" symbolname="dvaaudiofilters::AccusonusBaseFilter::Process"/>

<stackStatement index="7" address="0x000000000D08D06A" symbolname="dvaaudiofilterhost::AudioFilter::ProcessWithMapping"/>

<stackStatement index="8" address="0x0000000010F0335C" symbolname="ML::IsDeprecated"/>

<stackStatement index="9" address="0x000000000E238BEC" symbolname="AR::AudioRendererFactory::CreateTimeAlteredAudioClipTrackItemRenderer"/>

<stackStatement index="10" address="0x000000000E257DE8" symbolname="AR::AudioRendererFactory::CreateTimeAlteredAudioClipTrackItemRenderer"/>

<stackStatement index="11" address="0x000000000E258BD6" symbolname="AR::AudioRendererFactory::CreateTimeAlteredAudioClipTrackItemRenderer"/>

<stackStatement index="12" address="0x000000000E21040A" symbolname="AR::AudioMatrixToString"/>

<stackStatement index="13" address="0x000000000E22DCB6" symbolname="AR::AudioRendererFactory::CreateTimeAlteredAudioClipTrackItemRenderer"/>

<stackStatement index="14" address="0x0000000003759CC3" symbolname="ML::LandmarkExtractor::Process"/>

<stackStatement index="15" address="0x00000000016698F5" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>

<stackStatement index="16" address="0x000000000167E62C" symbolname="dvacore::threads::GetProcessIDsForName"/>

<stackStatement index="17" address="0x00007FF857AFF405" symbolname="A_SHAUpdate"/>

<stackStatement index="18" address="0x00007FF857ADFA50" symbolname="RtlReleaseSRWLockExclusive"/>

<stackStatement index="19" address="0x00007FF8566D3034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="20" address="0x00007FF857B31471" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000008010"/>

<register name="RBX" value="0x0000000000008010"/>

<register name="RCX" value="0x0000000000000A82"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0x0000000069BA3000"/>

<register name="RDI" value="0x000000010573C4C0"/>

<register name="RSP" value="0x00000001DB9EF0B0"/>

<register name="RBP" value="0x00000001057398C0"/>

<register name="RIP" value="0x000000000E9A7285"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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Explorer ,
Nov 24, 2018 Nov 24, 2018

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The same situation by me, it's terrible. Do something Adobe!!!!

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LEGEND ,
Nov 24, 2018 Nov 24, 2018

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Community Beginner ,
Nov 25, 2018 Nov 25, 2018

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thanks for taking interest but i did most of those tricks nothing helped..

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LEGEND ,
Nov 25, 2018 Nov 25, 2018

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OK.

My next suggestion is Step 2K below.

Unofficial Premiere Pro Troubleshooting Guide

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi Aakash,

Try uninstalling the accusonus plug-ins you have installed. It looks like they are the issue.

 

Thanks,
Kevin

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