Premiere Pro freezing - also 2 versions loaded, should I delete one?

Enthusiast ,
Apr 12, 2021 Apr 12, 2021

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Premiere is frequently freezing or unresponsive - any idea how to fix?  I noticed I have 2 versions loaded in my Creative Cloud Desktop - 14.9 and 15.0.  Should I delete one?   Does this have anything to do with my issues?  I am not having problems in Photoshop or Lightroom or any other software.  

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Crash, Error or problem, Performance

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correct answers 2 Correct Answers

Enthusiast , Apr 12, 2021 Apr 12, 2021
I thnk this issue may have been unrelated to Adobe, after all.  I got on the phone with Dell and they did some cleanup and now Premiere (and other apps I had started having problems with) is working okay.  

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Adobe Community Professional , Apr 12, 2021 Apr 12, 2021
You shouldn't have any issues with mulitple versions installed. I've got a new machine, so only a few versions ... I've got 2019, 2020, 2021, and public beta 2021. My old machine had one of each "vintage" from the 2014 on through 2020. And they all worked fine. Neil

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Enthusiast ,
Apr 12, 2021 Apr 12, 2021

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I thnk this issue may have been unrelated to Adobe, after all.  I got on the phone with Dell and they did some cleanup and now Premiere (and other apps I had started having problems with) is working okay.  

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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You shouldn't have any issues with mulitple versions installed. I've got a new machine, so only a few versions ... I've got 2019, 2020, 2021, and public beta 2021.

 

My old machine had one of each "vintage" from the 2014 on through 2020. And they all worked fine.

 

Neil

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Enthusiast ,
Apr 12, 2021 Apr 12, 2021

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Thank you.  However - after continuing with problems in Premiere - freezing, not launching, not exporting - Dell suggested deleting the older version of the software - and I was able to export and have had no further issues.  That said, I was also having issues with Windows programs - like the Photos app and accesssing the Start menu - so I'm really not sure what was going on.  But it's good to know that different versions shouldn't pose a problem (that's been my experience with Photoshop) and also good to have the problem solved, whatever it was!

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