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Premiere Pro won't play/preview video footage

Community Beginner ,
Feb 21, 2019

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Spooling through and/or playing a video/audio file either in a sequence or from the project folder won't work. It displays either one single frame from the video or the yellow "Media pending" image. I have checked my audio hardware settings, which are in order, and I have also tried restarting the program, then my computer, and then reinstalling Premiere Pro only to find out I still have the same problem. I also tried to pre-render the sequence, which made Premiere crash.

Any ideas what I can to do fix this problem? I have this project due in three days 😕

premiere wtf.PNG

prerender.PNGpremire wth 2.PNG

Hi there,

Sorry to hear that you are facing this issue. Please try these steps and check if it's working.

If you are still facing the issue, we would need more info to troubleshoot it further. Please let us know if you are facing this issue with any specific media type. If so, please provide the media properties for those files. Let us know. We're here to help.

Thanks,

Sumeet

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Premiere Pro won't play/preview video footage

Community Beginner ,
Feb 21, 2019

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Spooling through and/or playing a video/audio file either in a sequence or from the project folder won't work. It displays either one single frame from the video or the yellow "Media pending" image. I have checked my audio hardware settings, which are in order, and I have also tried restarting the program, then my computer, and then reinstalling Premiere Pro only to find out I still have the same problem. I also tried to pre-render the sequence, which made Premiere crash.

Any ideas what I can to do fix this problem? I have this project due in three days 😕

premiere wtf.PNG

prerender.PNGpremire wth 2.PNG

Hi there,

Sorry to hear that you are facing this issue. Please try these steps and check if it's working.

If you are still facing the issue, we would need more info to troubleshoot it further. Please let us know if you are facing this issue with any specific media type. If so, please provide the media properties for those files. Let us know. We're here to help.

Thanks,

Sumeet

TOPICS
Performance

Views

68.8K

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Feb 21, 2019 1
Adobe Community Professional ,
Feb 21, 2019

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Try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Feb 21, 2019 3
New Here ,
Jul 15, 2020

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Thank you !

 

I've been struggleing for hours with this freeze situation on a brand new install. The workspace reset solved the issue/

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Jul 15, 2020 0
Adobe Community Professional ,
Feb 21, 2019

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File --> Project Settings --> General

What is the "Renderer" set to? It should be either OpenCL, or CUDA
I suspect that currently it is set to "Software only" and your system is a bit weak to handle it.

Can you share with us your full system specs?

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Feb 21, 2019 1
Community Beginner ,
Feb 24, 2019

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The renderer is set to OpenCL. I am working on a Huawei Matebook X Pro with an 8th Gen i7, NVDIA Geforce MX150, 16GB RAM, and a 476 GB SSD.

renderer.PNG

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Feb 24, 2019 0
Adobe Community Professional ,
Feb 25, 2019

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It seems to me your sequence settings does not match the footage.

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Feb 25, 2019 1
Adobe Community Professional ,
Feb 25, 2019

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Is CUDA an option at the drop down of the renderer? if yes, please select it.

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Feb 25, 2019 1
New Here ,
Apr 05, 2019

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I'm having the exact same problem on the exact same laptop.

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Apr 05, 2019 0
Adobe Employee ,
Feb 26, 2019

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Hi there,

Sorry to hear that you are facing this issue. Please try these steps and check if it's working.

If you are still facing the issue, we would need more info to troubleshoot it further. Please let us know if you are facing this issue with any specific media type. If so, please provide the media properties for those files. Let us know. We're here to help.

Thanks,

Sumeet

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Feb 26, 2019 1
New Here ,
Jul 17, 2019

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Hi Sumeet,

I have already done all the steps you mentioned above. But I am trying to render since yesterday, it takes forever and it is not even halfway through. And when I even try to edit a bit I have to spend a lot of time rendering in order to preview what I even have done. Can you please tell me what else I can do? I have attached a picture for you to see. Thanks in advance. Premiere Bug.png

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Jul 17, 2019 0
New Here ,
Sep 11, 2020

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I had the same problem.  Nothing would playback and I did all the steps everyone was saying.  Under the wrench in the program window I deselected "Enable Transmit" and it started working just fine.  Not sure where it is trying to transmit the video to, but I have other monitors attached right now.  I think it just got stuck.

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Sep 11, 2020 0
New Here ,
Oct 14, 2020

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Go to 

Edit-->prefrences-->Audio hardwaare

change (Device class) from ASIO to MME

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Oct 14, 2020 1
New Here ,
Oct 17, 2020

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Hi Omar, 

I have been struggling with this for MONTHS. I have tried absolutely everything everyone has suggested, and then I did what you suggested and it now works.  THANK YOU so much.

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Oct 17, 2020 0
New Here ,
May 02, 2019

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Ohhhh. It was really terrible problem for me. I was need to transfer my video from next 2 hours and this playback problem appears!!! After all searching and manipulations i can say that CACHE CLEAN can some times really help your work, even when its only up to 30mb. It was the last what i did and everything starts to work corrects. Thank you.

Best regards

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May 02, 2019 1
Community Beginner ,
Oct 20, 2020

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In my case this problem was solved by going into preferences, playback and video device. I have NDI installed on my machine and for whatever reason, Premiere Pro selected output to NDI instead of Adobe DV. By switching to Adobe DV the problem was resolved.Timeline won't play.jpg

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Oct 20, 2020 0