Premiere Pro won't start. Updated the app and the OS, nothing changed

Dec 03, 2020

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Hi

I own a 16" 2019 Macbook Pro.

 

I am now running Big Sur. There is no way to run Premiere Pro 2020.

 

Everytime I try to lauch it the app just crashes. 

 

Premiere Pro 2019 seems to work fine.

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Premiere Pro won't start. Updated the app and the OS, nothing changed

Dec 03, 2020

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Hi

I own a 16" 2019 Macbook Pro.

 

I am now running Big Sur. There is no way to run Premiere Pro 2020.

 

Everytime I try to lauch it the app just crashes. 

 

Premiere Pro 2019 seems to work fine.

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Crash

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42

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Dec 03, 2020 0
Adobe Employee ,
Dec 04, 2020

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Hi PaoloGr,

 

That's not ideal, sorry about that. Could you share the following details so that we can troubleshoot the issue properly:

  • What are your system specifications (CPU, GPU, RAM)?
  • Do you get any error messages or crash reports?
  • Was it working fine before updating to Big Sur?

We're here to help, just need more info.

 

Thanks,

Nishu

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Dec 04, 2020 0
Dec 04, 2020

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Macbook Pro 16" 2019

 

2.4 ghz i9 8 Core

64Gb Ram

AMD Radeon Pro 5500M

 

No messages, simply crashes. It asks to send the report to Adobe sometimes. I did all the time I got that message.

 

No, even in the previous OS the same thing

 

Premiere Pro 2019 works though.

 

Thanks

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Dec 04, 2020 0
Dec 04, 2020

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Try launching Pr from a shortcut on the dock or in launchpad. As soon as you double-click the shortcut, hold down the Option + Shift keys until you see the main program window. This will reset your preferences and clear the plugin cache. If Pr launches successfully, create a new project. If Pr still hasn't crashed, import your problem project into the new one you just created.

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Dec 04, 2020 0