Highlighted

Program monitor keeps going black in Premiere Pro CC

New Here ,
Jul 06, 2013

Copy link to clipboard

Copied

PC - Premiere Pro CC - AMD Fire Pro (13.101-130604a-158071E-ATI)

I'm working on a project and the program monitor keeps going black in Premiere Pro CC while I am working on the timeline. I've got like 28 GB of memory alocated to the program and just updated the latest driver for my video card. No clue why this keeps happening, but the only way I can get around it is to restart. When I go to close down the program freezes and I have to shut it down in the system preferences.

Under a crazy deadline if you can help? Thanks

Hi Jonathan,

We haven't seen a response from you since you created this thread. Please do let us know if you fully solved the issue. For others on this thread, a few things have been helpful in solving the "black screen" issue.

  1. If your computer is underpowered and outdated (especially your CPU and GPU), it will exhibit the "black screen" issue. Consider updating your components or switching to a newer computer.
  2. If your computer is newer and has components that are well in spec (core i7, 2+ GB VRAM for your GPU, etc.) and you get the "black screen" issue it is likely to do with your GPU drivers or you have two GPUs and the control panel has the wrong GPU enabled for high quality graphics capability. The control panel for your GPU is probably pointing to the more underpowered GPU of the two.
    • Note that even though you may have a significantly powered GPU, it may be an older one that doesn't support the drivers for a new version of OS X or Windows
  3. The GPU is problematic, in general. Choose File > Project Settings > General and set the Renderer to Mercury Playback Engine Software Only
  4. Avoid updating to OS X 10.11

Other workarounds include:

  1. Open the Reference Monitor: Window > Reference Monitor
  2. Toggle Track Output (the eyeball) off then on again. (note: this may take a few tries)
  3. If you have already updated to OS X 10.11, update OS X to the current version
  4. Rolling back video drivers to previous versions of video drivers
  5. Rolling back to an earlier OS
  6. Rolling back to an earlier version of Premiere Pro


I will mark this post as the correct answer and will add any other solutions users may have to this thread. Send me a PM if you think your solution should be mentioned.

Thanks,
Kevin

Topics

Hardware or GPU

Views

103.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Program monitor keeps going black in Premiere Pro CC

New Here ,
Jul 06, 2013

Copy link to clipboard

Copied

PC - Premiere Pro CC - AMD Fire Pro (13.101-130604a-158071E-ATI)

I'm working on a project and the program monitor keeps going black in Premiere Pro CC while I am working on the timeline. I've got like 28 GB of memory alocated to the program and just updated the latest driver for my video card. No clue why this keeps happening, but the only way I can get around it is to restart. When I go to close down the program freezes and I have to shut it down in the system preferences.

Under a crazy deadline if you can help? Thanks

Hi Jonathan,

We haven't seen a response from you since you created this thread. Please do let us know if you fully solved the issue. For others on this thread, a few things have been helpful in solving the "black screen" issue.

  1. If your computer is underpowered and outdated (especially your CPU and GPU), it will exhibit the "black screen" issue. Consider updating your components or switching to a newer computer.
  2. If your computer is newer and has components that are well in spec (core i7, 2+ GB VRAM for your GPU, etc.) and you get the "black screen" issue it is likely to do with your GPU drivers or you have two GPUs and the control panel has the wrong GPU enabled for high quality graphics capability. The control panel for your GPU is probably pointing to the more underpowered GPU of the two.
    • Note that even though you may have a significantly powered GPU, it may be an older one that doesn't support the drivers for a new version of OS X or Windows
  3. The GPU is problematic, in general. Choose File > Project Settings > General and set the Renderer to Mercury Playback Engine Software Only
  4. Avoid updating to OS X 10.11

Other workarounds include:

  1. Open the Reference Monitor: Window > Reference Monitor
  2. Toggle Track Output (the eyeball) off then on again. (note: this may take a few tries)
  3. If you have already updated to OS X 10.11, update OS X to the current version
  4. Rolling back video drivers to previous versions of video drivers
  5. Rolling back to an earlier OS
  6. Rolling back to an earlier version of Premiere Pro


I will mark this post as the correct answer and will add any other solutions users may have to this thread. Send me a PM if you think your solution should be mentioned.

Thanks,
Kevin

Topics

Hardware or GPU

Views

103.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 07, 2013

Copy link to clipboard

Copied

Let's start by determining how widespread the problem is--whether it's limited to this sequence or project...

  • Does this happen throughout the timeline or only in particular places?
  • Was this project that created in CC or an earlier version?
  • What happens if you create a new project and create a very simple sequence--say just a Universal Counting Leader?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 08, 2013

Copy link to clipboard

Copied

I'm experiencing the same issue in CS6 on Win8 64-bit.

- Happens in no particular place, and across projects (have run into this 3-4 times across 2 projects. Have not tested others).

- Created in CS6.

- Have not tried a new project.

I can't seem to reproduce it intentionally - it just happens when moving back and forth in the timeline, but doesn't seem related. In my case, the files in the sequence are a mix of high-res JPG and h.264 4k mp4 files. The Program monitor goes from showing the sequence to black, and won't come back. Restarting the program fixes it temporarily, but that's a speed-bump in my editing highway.

Premiere Pro CS6 6.0.3 (GPU accel is on)

AMD FX8320

16GB RAM

eVGA nVidia GTX 570 

I do have the Magic Bullet suite, but it's not being used in this project. The only other program running at the time is Chrome.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jul 08, 2013

Copy link to clipboard

Copied

What Nvidia driver are you running? If it's 320.xx, try rolling back to 311.50.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jul 07, 2013

Copy link to clipboard

Copied

If you provided the information asked for in http://forums.adobe.com/message/4200840 it will go a long way toward people being able to help

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 07, 2013

Copy link to clipboard

Copied

Same sort of issue. When laying video in the time line it's fine. But when i stop the preview goes black. Going back to CS6 for now.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 13, 2013

Copy link to clipboard

Copied

Also having the same issue.

Everything was working fine. Then one day I turned on Prmiere Pro and I could see nothing in the program monitor. Just black. Luckily I had just finished a video and was just trying to make a final few tweaks. Audio is working fine. Have tried udating, restarting PP, closing the sequence and opening again, etc etc. Nothing has worked so far.

Permiere Pro CC 7.0

Windows 7 Professional V6.1.7601 Service Pack 1 Build 7601

664bit System

Lenovo T430 Laptop

16GB RAM

Intel core i5 processor

NVIDEO NVM 5200M - Adapter RAM = 1GB.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 20, 2013

Copy link to clipboard

Copied

here's my story. I'm also having this problem with video appearing in the Program monitor. The only thing I did differently is that yesterday when I was editing, I pulled the Program monitor out of the main Premiere interface and dragged it over to my second desktop monitor. that worked just dandy.

when I opened Premiere today, and opened an entierly different project, there was no video in the output window (and it was locked back into the main interface). I also can't select clips on the TL. The software locks up, and I have to restart.

I am able to create a new project and render the countdown leader. I was also able to import the project that wasn't displaying correctly, and have it work just like normal. So I think I'm back in business for now.

I'm deeply concerned though. I'm doing a webinar about Premiere very soon (with rehearsals tomorrow!). A failure like this looks bad for everybody. Also, I don't relish having to re-import all of my old projects in this way to get the basics working again. Any idea what went wrong? Right now I feel like I'd better never drag the program window to a second monitor to enjoy a larger program monitor while editing.

Premiere Pro CS6 - Mighty Kilt

Win 7 home premium SP1 - 64 bit OS

Gateway dx4870

intel core i7-3779 @3.40GHz

16gigs ram

GeForce GTX560

driver 320.49 (just reinstalled to be sure)

I haven't installed any new software that I know of between the last time I edited with the Program on monitor #2 and right now.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Aug 20, 2013

Copy link to clipboard

Copied

>driver 320.49

Did you read message #5 to see what Mark said?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 20, 2013

Copy link to clipboard

Copied

I did. When I tried to install that specific version of the driver, there was some hardware clas and it wouldn't go.

I got in touch with Adobe via their chat system, and their amazing tech support pro took care of me. In my case, it seems to have been a plug-in that was hanging up the project for whatever reason. To all appearances it was the problem you guys were running into on this thread, but in reality in my case it was just a non-working project going kablooey.

It had nothing to do with the prior project having a different desktop setup. I was afraid that I'd let out some of the blue smoke when I made those changes in my Premiere workspace. Since each project saves its own workspace prefs, my choices weren't going to affect other projects.

My solve was to create a fresh poject, and just import the non-working one... and then everything was fine. I'm still not happy about it, because I feel like this problem could happen at any time again in the future. I jsut hope this workaround keeps working when I need it again someday.

Thanks for the zippy answer, and thanks to Adobe's excellent tech support. I'm really impressed.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Nov 12, 2013

Copy link to clipboard

Copied

Hi everybody,

I have the same problem - program monitor just stops working randomly. It happens in all timelines, not just one specific one. I think I maybe can see some kind of pattern; if there is a large psd-file in the TL or if there are several psd-files in it, but I am not sure about this.
I have to close the project and reopen it  several times.

I run latest CC versions of Premiere

W7 64-bit
GeForce GTX 570 (320.49)

IntelCore i7 920 @2.67

16 GB RAM

Greatful to know if and how this issue was solved.
Regards,

Håkan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 15, 2014

Copy link to clipboard

Copied

I'm having a similar problem - on Premiere Pro CC (not 2014 version), on a new iMac 27". The programme window just goes blank.  No black video, just blank!  It's happened several times now.  The only way I can fix it is to make a new project and import the broken one into it, which really sucks because if there is footage not used in a sequence, then it's gone and I have to reimport them all- when there's hundreds of clips I then have duplicates. URGH.  Anyway, I can't tell why this is happening, but I have a feeling it's when I'm using the titler.  This last time it happened after I alt-dragged a title to duplicate it.  This is causing so many problems with our workflow right now, it's very frustrating.  I can't go to CC 2014 to check it because we still have to make on2 VP6 FLV files for our client and Adobe have very annoyingly removed the ability to encode that.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...