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xX3xecutionerXx
Inspiring
Dec 23, 2017 5:08 PM UTC
Answered

ucrtbase.dll Issues anyone have a Fix for this. Please help Cant launch Premiere

Spoke with adobe support and they said not their problem its a windows Visual issue.  Anyone have a solution to this was working fine yesterday now wont get past the loading in screen.

Faulting application name: Adobe Premiere Pro.exe, version: 12.0.0.224, time stamp: 0x59d4c660

Faulting module name: ucrtbase.dll, version: 10.0.15063.674, time stamp: 0x8ac9f9d4

Exception code: 0xc0000409

Fault offset: 0x000000000007350e

Faulting process id: 0x33e8

Faulting application start time: 0x01d37c0f446fd4e0

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 468fa311-8ad9-4e0e-a766-4544deec5491

Faulting package full name:

Faulting package-relative application ID:

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xX3xecutionerXx
xX3xecutionerXxCorrect answer
Inspiring
Jan 17, 2018 10:34 PM UTC

We found it to be a issue with the computer I'm using the DLLS are on a protected network that when i wasn't connected to my work network premiere couldn't access it. Now as long as I'm VPNed into my work network it will work. 

14 replies

Participant
Dec 15, 2024 12:42 PM UTC

In my experience I have detected the problem ucrtbase.dll crash mainly in Corel all versions including the 2024 produced by the LG monitor driver, for example LM 600p 31.5 (LG FULL HD.inf) inches, it was a headache, there is nothing documented about this, I do not recommend installing the monitor drivers.

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debrasteed
Participant
Feb 3, 2020 9:05 AM UTC

This a common error occurs when you try running program or game and to run them the file ucrtbase.dll is missing. There is a different solution to the error as it occurs due to different reasons. It is one of the DLL file associated with Microsoft Visual C++ and to fix ucrtbase.dll try below 3-steps:

  1. Restart Your Computer
  2. Install ucrtbase.dll to program folder
  3. Update/Rollback your driver 
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Participant
Oct 10, 2023 9:10 PM UTC

Same problem. VC redist reinstalled, soft reinstalled/
win10pro latest/
And same behavior with Corel 24.3.1.576.

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V_F_
Inspiring
Nov 29, 2018 12:53 PM UTC

Again this is the correct solution:

Vanessa Ferreira (to xX3xecutionerXx) 11 months ago

Hi there!

The URCTBASE.DLL is the dynamic link library file associated with Microsoft Visual C++ redistributable package.

Please try these steps:

1. Try to repair all the Visual C++ files in control panel - program and features

2. Try to run Microsoft Visual Studio to repair all the C++ DLL files

3. Restart Machine

4. If that doesn't work then try repair all the Visual C++ files then clean install Adobe applications.

If all this doesn't help, please contact Microsoft to get the windows dll repair.

Hope this help!

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Participant
Nov 29, 2018 7:58 PM UTC

Problema resolvido com a instalação do sistema, do Windows.

Melhor jeito, sem quebrar a cabeça.

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Participant
Nov 13, 2018 5:41 PM UTC

Estou com mesmo problema. Nada resolvido ainda.

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V_F_
Inspiring
Jan 4, 2018 2:03 PM UTC

Hi, still waiting for update, any step worked?

Cheers

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xX3xecutionerXx
xX3xecutionerXxAuthorCorrect answer
Inspiring
Jan 17, 2018 10:34 PM UTC

We found it to be a issue with the computer I'm using the DLLS are on a protected network that when i wasn't connected to my work network premiere couldn't access it. Now as long as I'm VPNed into my work network it will work. 

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Participant
Jan 30, 2024 11:29 AM UTC

How did you solve this problem because I think I have the same error on another software. Thanks

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V_F_
Inspiring
Dec 29, 2017 7:58 PM UTC

Hi there!

The URCTBASE.DLL is the dynamic link library file associated with Microsoft Visual C++ redistributable package.

Please try these steps:

1. Try to repair all the Visual C++ files in control panel - program and features

2. Try to run Microsoft Visual Studio to repair all the C++ DLL files

3. Restart Machine

4. If that doesn't work then try repair all the Visual C++ files then clean install Adobe applications.

If all this doesn't help, please contact Microsoft to get the windows dll repair.

Hope this help!

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Participant
Apr 20, 2018 5:16 PM UTC

Really good !

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xX3xecutionerXx
Inspiring
Dec 23, 2017 5:11 PM UTC

Solutions we have already tried. 

     Restarted System

     Uninstalled Premiere and preferences and Reinstalled

     Contacted Adobe support

     Photoshop guys had some of the same issues but none of the fixes translated to Premiere

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Ann Bens
Community Expert
Community Expert
Dec 23, 2017 5:11 PM UTC
xX3xecutionerXx
Inspiring
Dec 23, 2017 5:20 PM UTC

I will try these solutions thank you will update this thread if any of them work

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