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‎Nov 29, 2018
05:06 AM
1 Upvote
That is not possible, you need the installer oof the SN language to be the same.
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‎Nov 29, 2018
04:53 AM
Again this is the correct solution: Vanessa Ferreira (to xX3xecutionerXx) 11 months ago Hi there! The URCTBASE.DLL is the dynamic link library file associated with Microsoft Visual C++ redistributable package. Please try these steps: 1. Try to repair all the Visual C++ files in control panel - program and features 2. Try to run Microsoft Visual Studio to repair all the C++ DLL files 3. Restart Machine 4. If that doesn't work then try repair all the Visual C++ files then clean install Adobe applications. If all this doesn't help, please contact Microsoft to get the windows dll repair. Hope this help!
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‎Nov 29, 2018
04:50 AM
1 Upvote
Hey there, that much I understood. when it is a licensing product you can login with the email (the one that originally purchased key) to do the PL download, that is why I asked in the first place. Anyway, if there is no other way you can maybe try a reseller a purchase a CD/DVD in order for you to make the installation. Adobe Partner Connection Portal Cheers!
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‎Nov 29, 2018
04:00 AM
Hey there What type of software you have? Retail or Licensing? Cheers!
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‎Nov 29, 2018
03:30 AM
To renew you just need to purchase again the plan you want, that's all.
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‎Nov 29, 2018
03:12 AM
Hey there! Have you tried Adobe Animate? What is Animate CC? | Cheers!
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‎Nov 29, 2018
03:10 AM
1 Upvote
Hi there! Have you tried logout and log back in? Probably connection or updates issue, everything up to date (OS included)? Hope this helps somehow.
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‎Jan 05, 2018
06:01 AM
1 Upvote
As said on post, all "Try to repair all the Visual C++" Cheers
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‎Jan 04, 2018
06:06 AM
Hi, do you still have the issue? can you tell us how you solved? was my answer corrrect? Can you provide any feedback? cheers!
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‎Jan 04, 2018
06:03 AM
1 Upvote
Hi, still waiting for update, any step worked? Cheers
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‎Dec 29, 2017
11:58 AM
4 Upvotes
Hi there! The URCTBASE.DLL is the dynamic link library file associated with Microsoft Visual C++ redistributable package. Please try these steps: 1. Try to repair all the Visual C++ files in control panel - program and features 2. Try to run Microsoft Visual Studio to repair all the C++ DLL files 3. Restart Machine 4. If that doesn't work then try repair all the Visual C++ files then clean install Adobe applications. If all this doesn't help, please contact Microsoft to get the windows dll repair. Hope this help!
... View more
‎Dec 29, 2017
11:58 AM
3 Upvotes
Hi there! The URCTBASE.DLL is the dynamic link library file associated with Microsoft Visual C++ redistributable package. Please try these steps: 1. Try to repair all the Visual C++ files in control panel - program and features 2. Try to run Microsoft Visual Studio to repair all the C++ DLL files 3. Restart Machine 4. If that doesn't work then try repair all the Visual C++ files then clean install Adobe applications. If all this doesn't help, please contact Microsoft to get the windows dll repair. Hope this help!
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‎Dec 21, 2017
07:39 AM
It is a bug, related to language, so far only noticed in Portuguese. Issue solved, Adobe already working on it.
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‎Dec 20, 2017
09:00 AM
Not Lr nor PS How to set Lightroom Classic CC preferences Change the language setting Lightroom Classic CC can display menus, options, and tool tips in multiple languages. Choose Edit > Preferences (Windows) or Lightroom Classic CC > Preferences (Mac OS). In the General tab, choose a language from the Language pop-up menu. Close Preferences and restart Lightroom Classic CC. The new language takes effect the next time you start Lightroom Classic CC. Almost the same in PS: Edit - Preferences - Interface Cheers
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‎Dec 20, 2017
08:24 AM
Chuck can you test on your end just to be sure maybe? Thank you very much!
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‎Dec 20, 2017
08:03 AM
Yes, Uninstalled PS and LR, reinstalled them and ACR with CC after that even tried downloading from Camera Raw plug-in installer Can it maybe be language related? I see in EN is working Fine on other pc's but PT is not, can this be the only motive? Cheers!
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‎Dec 20, 2017
06:10 AM
After update the workspace is not properly distributed which leads to less space to work with picture See example: https://shared-assets.adobe.com/link/cf46a217-c842-422c-4d77-cd8fb57c78e0 Thank you for any assistance! Steps done: - Reset preferences PS LR and ACR - Disabled GPU PS and LR Issue on Mac High sierra as well as Windows 10. !
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‎Sep 06, 2017
04:57 AM
1 Upvote
Hey there, just contact customer support they will be glad to help you and "fix" that for you. Contact Customer Care Cheers
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‎Sep 05, 2017
06:23 AM
1 Upvote
Hey there! Try using Adobe Cleaner Tool, works awesome with Mac Use the Creative Cloud Cleaner Tool to solve installation problems Cheers!
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‎Sep 05, 2017
06:21 AM
Thank you for sharing and glad you manage to solve it Cheers!
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‎Aug 15, 2017
11:06 AM
1 Upvote
Hey there, try to reset the preferences: Preferences in Photoshop Make sure the Graphic Card is compatible and with latest driver Photoshop graphics processor (GPU) card FAQ Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues Hope this helps, Cheers.
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‎Aug 10, 2017
05:24 AM
Pretty sure Adobe did not charge you, but if you do have proof you NEED to contact support! But, again, ONLY if you have proof! Contact Customer Care Cheers!
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‎Aug 10, 2017
05:05 AM
The euro was never taken, they cannot give you back something they never took in the first time.
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‎Aug 10, 2017
05:04 AM
1 Upvote
Hi there! Operating system version? Have you tried new admin account? seems issues with permissions. But, without knowing exact operating system is very hard to help.... WIndows 7, 8, 10? Mac version? Cheers!
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‎Aug 10, 2017
05:01 AM
1 Upvote
Hey there! Try the direct download links: Download Creative Cloud apps Updates PS: Keep Adobe Photoshop up to date Cheers
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‎Aug 10, 2017
04:59 AM
1 Upvote
Hey there, if the time as ended you will need to buy in order to keep using. Cheers.
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‎Aug 10, 2017
04:55 AM
1 Upvote
Hey there, You never got your euro back because in fact Adobe never took it away, it is a retain not a withdraw, it is only to test if payment method is working. If you do have any issue you do need to contact support Contact Customer Care Cheers
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‎Aug 10, 2017
04:53 AM
1 Upvote
Hi there! Would suggest you to make 100% sure paypal payed, if it was payed it would not have been canceled. If you do have proof of payment you will need to contact support Contact Customer Care Cheers
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