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unsupported intel 620 video driver issue

New Here ,
Feb 28, 2020

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I am working with an HP Envy Convertible PC, Intel Core i17, 7th Generation.

When working with Adobe Premiere Pro, 2020, I get the following system compatibility report:

 

Video Intel (R) HD Graphics 620

Unsupported video driver and there is a "FIX" button

 

Below the report and button it states:

 

"If you continue with known issues, you may experience performance degradation, instability, and data loss."

 

Then there is a button, “Export report” and the words, Continue with known issues.

 

If I try the “FIX” button it temporarily resolves the issue and then I get the screen again.

How can I fix this?

 

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unsupported intel 620 video driver issue

New Here ,
Feb 28, 2020

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I am working with an HP Envy Convertible PC, Intel Core i17, 7th Generation.

When working with Adobe Premiere Pro, 2020, I get the following system compatibility report:

 

Video Intel (R) HD Graphics 620

Unsupported video driver and there is a "FIX" button

 

Below the report and button it states:

 

"If you continue with known issues, you may experience performance degradation, instability, and data loss."

 

Then there is a button, “Export report” and the words, Continue with known issues.

 

If I try the “FIX” button it temporarily resolves the issue and then I get the screen again.

How can I fix this?

 

TOPICS
Error or problem, How to

Views

5.2K

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Feb 28, 2020 0
Adobe Community Professional ,
Feb 28, 2020

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Feb 28, 2020 0
New Here ,
Feb 28, 2020

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So you're saying the driver is obsolete?

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Feb 28, 2020 0
Adobe Community Professional ,
Feb 28, 2020

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Yes.

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Feb 28, 2020 0
New Here ,
Apr 27, 2020

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Sorry silly question but could I just continue with an old version of premier pro to get around the driver?

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Apr 27, 2020 0
Adobe Community Professional ,
Apr 27, 2020

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If the version and operating system are old enough, yes.

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Apr 27, 2020 0
New Here ,
Sep 02, 2020

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Hi, were you able to find a version that works with the Intel Graphics 620? Appreciate it if you could share it here!

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Sep 02, 2020 0
LEGEND ,
Feb 28, 2020

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This is exactly what happens if you bought a big-brand-name consumer-level PC from a company that either fails or refuses to provide an updated driver on its Web site. I know this for a fact: They simply cut off all support for anything that's more than about 18 months old even though the hardware itself is still under mainstream support from the individual component manufacturers. (In this case, the most recent HP-certified Intel driver for its Kaby Lake laptops is version 24.20.100.6025 - well below the version that Premiere Pro 2020 now expects.) And any attempt to update the Intel driver to a newer version than your currently installed one will fail with the error message which reads something like "This driver has not been validated for your computer. Please obtain the updated driver directly from the system OEM."

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Feb 28, 2020 0
Community Beginner ,
Mar 22, 2020

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i have a similar issue and no fixes are working. i recently purchased a DELL Inspiron 5570. It has an Intel HD 620 graphics card. same error as the other user with an nvidia graphics card. i downloaded other versions and my computer is not compatible, which is odd b/c I am downloading straight from Intel. All I am wanting to do is start learning After Effects but man it seems to me an impossible goal, I appreciate any help you can lend!

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Mar 22, 2020 0
Adobe Community Professional ,
Mar 22, 2020

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Mar 22, 2020 0
LEGEND ,
Mar 22, 2020

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It's all because big-name companies all too often use customized versions of the Intel drivers - and in the case of that Dell, the most recent version that's available is version 26.20.100.6859 - definitely older than the 26.20.100.7200 or higher that Premiere Pro 2020 now expects.

 

And any attempt to install drivers downloaded directly from Intel will result in an error message and failure to update or install. That complicates updating greatly.

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Mar 22, 2020 0