Video Distortion When Exporting

New Here ,
Jul 02, 2021 Jul 02, 2021

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When I export my video, the output is distorted with green & black squares at the bottom of hte screen. See screen shot.

 

I have tried changing some of the export settings, but I can't figure out what is causing the video to export like this. Any thoughts?Pixellate Video.PNG

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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Hi Kathy5C4F,

 

We're sorry about this. It seems like a GPU driver issue. Please let us know the version of Premiere Pro that you are using & the system specs (OS, CPU, GPU & RAM). Also, have you tried switching the Renderer to Mercury Playback Engine Software Only & checked if it's exporting properly?

 

Thanks,

Sumeet

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New Here ,
Jul 02, 2021 Jul 02, 2021

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I am using the Premiere Pro 2021 Free Trial version.
My system specs are Windows 10 Pro, Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz, RAM 8.00 GB. I'm not sure how to check the GPU or the CPU.

 

My drive is NVMe SAMSUNG MZVLQ256HAJD-000H1

 

So is my system just not robust enough to handle Premiere? That is my worry.

 

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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It does look like a GPU thing as Sumeet mentioned. You can try updating your GPU driver and if you are using an Nvidia card, try the Studio Drivers. Do a clean installation if you need to.

 

Other things to try: export with Software Encoding if going to H264 or try another codec entirely, like Quicktime ProRes 422.

 

If your source media has variable framerate like from a Phone, you can try correcting the VFR with Handbrake and see if that helps.

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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