Warped/distorted videos after exporting

[Guest]

I'm a beginner at Premiere Pro. After I've exported some of my videos, (using the settings that Adobe recommends using in their tutorial (H.264 and "Match Source-Medium bitrate"), my videos keep coming out distorted/warped. I've included screenshots of what some of my videos look like. My videos still play but the picture quality is completely destroyed. Does anyone know why this is happening or how I can fix it?

Thank you!

[Michael Grenadier]

tell us your source properties (select each clip and control click and choose "properties" and your sequence settings.

[Guest]

Hi mgrenadier,

The properties are:

Type: MPEG Movie

File Size: 3.69 GB

Image Size: 1920 x 1080

Frame Rate: 29.98

Source Audio Format: 44100 Hz - Compressed - Stereo Project

Audio Format: 44100 Hz - 32 bit floating point - Stereo

Total Duration: 01;06;57;15

Pixel Aspect Ratio: 1.0

Alpha: None

Video Codec Type: HEVC 4:2:0

Variable Frame Rate Detected:

[Michael Grenadier]

the variable frame rate is probably the cause of the problem.

read this:  

https://community.adobe.com/t5/premiere-pro/faq-issues-with-screen-recorded-footage-in-premiere-pro/...

Use handbrake to convert to a constant frame rate and replace the footage and see if that fixes things.

https://handbrake.fr

post back with any questions.  

[Guest]

Thank you. 

When I used handbrake for the original footage it fixed my issues when I then reassembled my project and I exported it and had no problems. Then I went back to my project to make some changes and exported with the same settings and it has the same issues as the ones I have posted above.

Included in this project are several effects, like crossfades. I'm not sure if those could cause issues like these?

[Carlos Ziade]

did you make sure when going back to your project 

you still had the footage you encoded using handbrake?

if yes, try to update your GPU from the vendor's site

or try to export to QuickTime GoPro Cineform YUV 10 bit.

do you have GPU acceleration in project settings? or software only?

[Guest]

Sorry—I'm a bit new to this. I think I only have the software? I'm not sure what a GPU acceleration is.

[Michael Grenadier]

did you relink to the constant frame rate footage?  Might be part of the issue.  Also, are you sure you did a project save after replacing the variable frame rate footage?   

[Guest]

I didn't relink to the constant frame rate footage. How would I do this?

In answer to your second question, I started a new project with the footage I put in HandBrake. I'm not sure if that answers your question?

[Michael Grenadier]

yup, that answered it. in the new project, select a clip in the
timeline and control click and choose "reveal in finder." is this a
constant frame clip?

[Guest]

Sorry, this may be a stupid question—how do I know it is a constant frame clip?

[Guest]

I'm not sure if this is what I was meant to do but I clicked on the clip properties and this is what it says: 

Type: MPEG Movie File Size: 2.07 GB

Image Size: 1920 x 1080

Frame Rate: 29.98

Source Audio Format: 44100 Hz - Compressed - Stereo

Project Audio Format: 44100 Hz - 32 bit floating point - Stereo

Total Duration: 01;06;57;15

Pixel Aspect Ratio: 1.0 Alpha: None

Video Codec Type: MP4/MOV H.264 4:2:0

Variable Frame Rate Detected

[Michael Grenadier]

yup, it says variable frame rate detected. did you make that change
in handbrake? If you need help doing that, post back.

[Fiyin15]

Omg, this is the same problem I have. Is there anything I can do too?

[Ann Bens]

As this is getting complicated I would start over in a new project with the converted files.

[Ann Bens]

This image shows a gpu issue.

Update videodriver.

[Guest]

Thank you. Is there a way you recommend updating the video driver?