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gagang90623551
Known Participant
February 18, 2021
Question

Generated help inserting extra slash into download button URL

  • February 18, 2021
  • 7 replies
  • 937 views

Hi,

 

We're trying to implement the help in our product with the option to download the pdf format of the help. However, we run into issues with the download button because an extra slash is inserted into the URL for it during the generation process and Linux is not able to resolve the URL. For example, clicking on the button executes the following URL:

https://<system_name>/system/help/en/us/administration//assets/downloads/User_Guides.zip

 

Is this controlled anywhere in Robohelp itself? Can I prevent this from happening in Robohelp? Please advise.

    This topic has been closed for replies.

    7 replies

    Peter Grainge
    Peter Grainge
    Adobe Expert
    March 26, 2021

    Update 4 is now available via Help > Updates.

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    G
    gagang90623551Author
    Known Participant
    March 26, 2021

    thank you! will try it soon 🙂

    Vivek Kumar
    Adobe Employee
    Vivek Kumar
    Adobe Employee
    February 27, 2021

    Just to update. this bug has been resolved in update 4. Thanks Gagan for reporting it.

    G
    gagang90623551Author
    Known Participant
    March 1, 2021

    Great. thanks a lot!

    Peter Grainge
    Peter Grainge
    Adobe Expert
    February 22, 2021

    I think the other post has a response from Adobe as I had alerted them to it.

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    gagang90623551Author
    Known Participant
    February 22, 2021

    Thanks. We have filed a bug with them: https://tracker.adobe.com/#/view/RH-8694

     

    Thanks for your help!

    Gagan

    A
    Amebr
    Brainiac
    February 22, 2021

    I can see the double slash on a Windows desktop PC when I check my download history. 

     

    I think this is a bug, myself, as the output should work on any web server (my understanding is the system requirements are only for running the Robohelp application, not running the output). You can request features and report issues here: https://tracker.adobe.com/

    G
    gagang90623551Author
    Known Participant
    February 22, 2021

    Thanks, i have filed the bug: https://tracker.adobe.com/#/view/RH-8694

    Peter Grainge
    Peter Grainge
    Adobe Expert
    February 21, 2021

    Also are you connected with the poster of this thread?

     

    https://community.adobe.com/t5/robohelp/generated-help-inserting-extra-slash-into-download-button-url/td-p/11841759

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    G
    gagang90623551Author
    Known Participant
    February 22, 2021

    Yes, we work together. His post kept disappearing from the forum, so i reposted it.

    Peter Grainge
    Peter Grainge
    Adobe Expert
    February 19, 2021

    Let's backtrack. I just tested adding a PDF to a frameless skin and it worked fine. Which skin are you using?

     

    Also I missed that you are referring to Linux. I am not sure whether you have installed RoboHelp on a Linux box or are generating the output for use on Linux. Either way according to this page on Adobe's site, Linux is not supported. Versions of Windows and MS Word compatible with RoboHelp (adobe.com)

     

    Can you try it on a Windows box to see if the issue occurs there?

     

    Otherwise try dragging the PDF from your Contents panel to the TOC and then generate again. Does that link work?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    G
    gagang90623551Author
    Known Participant
    February 22, 2021

    i am using Windows machine for robohelp.

    the issue in dowload happens when help is served through our product. i have raised an issue with Adobe: https://tracker.adobe.com/#/view/RH-8694

    Peter Grainge
    Peter Grainge
    Adobe Expert
    February 19, 2021

    If you insert a link from a topic, does that have the same problem?

     

    To answer the problem for a button you need to give us the version of RoboHelp, the output type and the skin.

     

    If you are using 2019, Classic or New UI?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    G
    gagang90623551Author
    Known Participant
    February 19, 2021

    Thanks for responding back. I am sorry, i do not understand what you mean by  "insert a link from a topic".

     

    We are using latest version of robohelp - 2020.3.32

    Frameless output type.

    We have dowload button on top, that is suposed to download the pdf version of the help. 

     

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