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RoboHelp 2020 - No Search results found in Microsoft HTML Help output

Forum|Forum|4 years ago
January 21, 2022
4 replies
1473 views

Hello, I cannot get the Search tab to find any results after outputing a RoboHelp MS HTML Help file (.chm). I've looked everywhere for an output setting or flag that I might be missing. The Search tab is present and although I have plenty of content and keywords, no matter what I search on, it always results in No Topics Found. I've also tried enabling Advanced Search but that produced the same results.

Is there something I need to do to get RoboHelp to index the content files and so MS Help can produce search results?

I'm using RoboHelp 2020 update 7, on Win 10, but had the same issues with update 6.

Thanks!

Scott

New UI

This topic has been closed for replies.

Correct answer Scott Tompkins

Update, I found the solution.

Problem: Not all of the Microsoft HTML Help Workshop components were installed or registered correctly.

How Resolved: Reinstalled Microsoft HTML Help Workshop 1.3. Note that after installing, it displayed a message saying I already had a newer version of the software on my system. Regardless, it still installed everything I needed to fix the issue.

Using the Adobe Support chat, it pointed me towards a related conversation (Peter you were correct that this issue had already been discussed): https://community.adobe.com/t5/robohelp-discussions/full-text-search-doesn-t-work-in-chm-help/td-p/790040#sa_src=web-messaging

However, the links in the conversation were bad. Here is an update on the links:

MJ's Diagnostics: http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

Microsoft HTML Help Workshop (not easy to find on microsoft.com): http://download.microsoft.com/download/0/A/9/0A939EF6-E31C-430F-A3DF-DFAE7960D564/htmlhelp.exe

After installing MS Help, re-output your HTML Help file from RoboHelp.

Thank you everyone for your responses!

-Scott

Peter Grainge

Community Expert

I'm guessing that is controlled by this Window setting.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

K

Kdale2

Known Participant

That's IT! You're a genious and I need to dig deeper into this new version. THANK YOU! I'll be going back to your demos to see what else I missed. Looking at using Favorites possibly now.

K

Kdale2

Known Participant

I'm not as I misspelled genius LOL (well typo)

S

Scott TompkinsAuthorCorrect answer

Inspiring

Update, I found the solution.

Problem: Not all of the Microsoft HTML Help Workshop components were installed or registered correctly.

How Resolved: Reinstalled Microsoft HTML Help Workshop 1.3. Note that after installing, it displayed a message saying I already had a newer version of the software on my system. Regardless, it still installed everything I needed to fix the issue.

Using the Adobe Support chat, it pointed me towards a related conversation (Peter you were correct that this issue had already been discussed): https://community.adobe.com/t5/robohelp-discussions/full-text-search-doesn-t-work-in-chm-help/td-p/790040#sa_src=web-messaging

However, the links in the conversation were bad. Here is an update on the links:

MJ's Diagnostics: http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

Microsoft HTML Help Workshop (not easy to find on microsoft.com): http://download.microsoft.com/download/0/A/9/0A939EF6-E31C-430F-A3DF-DFAE7960D564/htmlhelp.exe

After installing MS Help, re-output your HTML Help file from RoboHelp.

Thank you everyone for your responses!

-Scott

K

Kdale2

Known Participant

I'm still getting an error on your link for the HTML Help Workshop link... any chance there's a typo or? In my case, some things are showing in search and some are not. But the main thing I noticed is that my Location column is missing in Search (for .chm help) and the ability to select a topic in Search and then go back to the TOC and it be on that topic. That was very helpful. Thanks for any help!

K

Kdale2

Known Participant

or tell me how to navigate to that link to download it? I'm looking in downloads but not finding it

Peter Grainge

Community Expert

I'm not at a RoboHelp machine right now but try a search of this forum. The issue sounds familiar.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

S

Scott TompkinsAuthor

Inspiring

Hi Peter, I did do several searches here as well as on Google. Nothing definative to help. Thanks!

Jeff_Coatsworth

Community Expert

If you get the same result when trying the sample project, then contact RH support - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

S

Scott TompkinsAuthor

Inspiring

Thank you for the suggestion. I tried the Compass Travel example and it too did not have any search results. I'll try tcssup@adobe.com and post the results here in case it can help someone else.

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