• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

error processing your request

New Here ,
Oct 30, 2023 Oct 30, 2023

Copy link to clipboard

Copied

Hi, when I go to license/download anything from stock using my credits I get an error message. I'm able to get free ones, but not anything that costs credits. I've tried the suggested work arounds and no luck.

 

Bug Unresolved
TOPICS
Download , Libraries

Views

152

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 16, 2023 Nov 16, 2023

Hello @Danielle3326857011gz This issue is fixed on server. Thank you very much for the patience. 

-EB

Votes

Translate

Translate
3 Comments
Community Expert ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

So, if I understand you well, you are able to licence the free assets, but you get an error, when you licence asstes that are not free. What plan do you have? (Individual, Teams or Enterprise, Creative Cloud Pro...)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Same issue as https://community.adobe.com/t5/stock-bugs/hello-i-keep-getting-the-message-quot-there-was-an-error-p...

Reposting: Apologize for the inconvenience of not being able to download. We have reported this issue to the appopriate team and will keep you updated once the issue is resolved. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 16, 2023 Nov 16, 2023

Copy link to clipboard

Copied

LATEST

Hello @Danielle3326857011gz This issue is fixed on server. Thank you very much for the patience. 

-EB

Votes

Translate

Translate

Report

Report
Resources
Buy Adobe Stock
Getting Started