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.eps couldn't be uploaded because it is not a valid file type

Community Beginner ,
Apr 17, 2023 Apr 17, 2023

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i am trying to upload my eps files as usual but today i got message says filename.eps couldn't be uploaded because it is not a valid file type.

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correct answers 1 Correct answer

Community Beginner , Apr 19, 2023 Apr 19, 2023

Adobe fixed everything. Try one more time

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Have you followed the upload instructions shown in this help page:

https://helpx.adobe.com/stock/contributor/help/uploading-content.html

Jill C., Forum Volunteer

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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ofcourse, i always use same method, save as eps10 and upload

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Community Beginner ,
Apr 17, 2023 Apr 17, 2023

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I'm going through the same thing, I even tried looking again in the guidelines if I was doing something wrong, but it doesn't make sense because I've been following the same pattern for ages.
Are they doing some kind of maintenance or will they no longer accept eps?

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Community Beginner ,
Apr 17, 2023 Apr 17, 2023

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same here. I was trying to upload .ai file. I even tried uploading the same file I've previously uploaded successfully, those can't get through too. 

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Community Beginner ,
Apr 19, 2023 Apr 19, 2023

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just an update - i am able to upload my .ai file now, it's the same file i wasn't able to yesterday. Guess the support team was working on it. 🙂

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New Here ,
Apr 18, 2023 Apr 18, 2023

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same here brother.

 

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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same to me brother 

 

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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still cannot upload eps. i tested uploading jpeg file, its fine, uploading

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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I have eps upload error too. Hope they will fix it soon

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New Here ,
Apr 18, 2023 Apr 18, 2023

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same here! huhu

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New Here ,
Apr 18, 2023 Apr 18, 2023

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same here! this problem is just with vector files. Support say nothing about this, just transfer my chat with this problem to a dedicated team and then ... silent..

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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Chat is CUSTOMER SUPPORT not contributor support. Contributors should use the appropriate channel: Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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I can confirm that there is indeed currently a problem with uploading vector art.

 

As a workaround, embed your EPS or Ai file in a ZIP container (only one vector file per ZIP, and generate a preview file as JPEG). I've tested that, and I got my asset into review.

 

I suppose that Adobe works to resolve the problem.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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Same for me! Cannot upload EPS files!

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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What will be the best file format alternative in case they can't resolve or take time? use .eps 10

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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Check this answer!

 

ZIP with your EPS and JPEG preview. Or you need to wait for a fix tu arrive.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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Yes, but I'm in doubt whether they will accept the files in ZIP, I've never sent them before and I'm trying to avoid rejections

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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Read the documentation. If they reject, they reject your EPS because of errors. You asked for a workaround, I have tested this workaround.

The aim is just to bypass the configuration or programming error on the frontend.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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I got it, thanks!

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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can't upload eps 10 file. what is other solution?

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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Check the thread. The answer is here: https://community.adobe.com/t5/stock-contributors-discussions/eps-couldn-t-be-uploaded-because-it-is...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Hi. I can't upload EPS10 files.
"file.eps couldn't be uploaded because it is not a valid file type"
files that were uploaded normally yesterday are not uploaded today

 

[moderator merged this into a discussion of the same kind]

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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There appears to be a bug in the system. I found that using a ZIP file with the EPS file and the JPEG preview file still gets you to the submission panel. Other options fail.

ABAMBO | Hard- and Software Engineer | Photographer

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