Filezilla issue for video upload

Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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I am trying to upload a 1min video based on guidlines set out. Filezilla is unable to connect to server.

 

Status:      Connecting to sftp.contributor.adobestock.com...

Status:      Using username "210333617".

Command: Pass: *********

Error:        Connection timed out after 20 seconds of inactivity

Error:        Could not connect to server

Status:      Waiting to retry...

Status:      Connecting to sftp.contributor.adobestock.com...

Response: fzSftp started, protocol_version=11

Command: open "210333617@sftp.contributor.adobestock.com" 22

Command: Trust new Hostkey: Once

Status:      Using username "210333617".

Command: Pass: *********

Error:        Connection timed out after 20 seconds of inactivity

Error:        Could not connect to server

 

 

What seems to be the problem? I just could not figure it out

 

"Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

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Contributors, Troubleshooting

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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Please refer to SFTP instructions below:

https://helpx.adobe.com/stock/contributor/help/uploading-content.html

 

If you continue to have problems, please contact Contributor Support for assistance.

https://contributor.stock.adobe.com/en/contact

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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Thanks for providing the link,...I sent them all the info...lets see if it will be fixed

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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Side note,...I did a ping test and that didnt even work.... 

ping: cannot resolve sftp://sftp.contributor.adobestock.com: Unknown host

 

any ideas if adobe has server issues at this point?

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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Please look at both correct answers of this post.

ABAMBO | Hard- and Software Engineer | Photographer

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