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Parkway Production
Participating Frequently
October 28, 2021
Question

Filezilla issue for video upload

  • October 28, 2021
  • 3 replies
  • 410 views

I am trying to upload a 1min video based on guidlines set out. Filezilla is unable to connect to server.

 

Status:      Connecting to sftp.contributor.adobestock.com...

Status:      Using username "210333617".

Command: Pass: *********

Error:        Connection timed out after 20 seconds of inactivity

Error:        Could not connect to server

Status:      Waiting to retry...

Status:      Connecting to sftp.contributor.adobestock.com...

Response: fzSftp started, protocol_version=11

Command: open "210333617@sftp.contributor.adobestock.com" 22

Command: Trust new Hostkey: Once

Status:      Using username "210333617".

Command: Pass: *********

Error:        Connection timed out after 20 seconds of inactivity

Error:        Could not connect to server

 

 

What seems to be the problem? I just could not figure it out

 

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3 replies

Abambo
Community Expert
October 30, 2021
ABAMBO | Hard- and Software Engineer | Photographer
Parkway Production
Participating Frequently
October 29, 2021

Side note,...I did a ping test and that didnt even work.... 

ping: cannot resolve sftp://sftp.contributor.adobestock.com: Unknown host

 

any ideas if adobe has server issues at this point?

Nancy OShea
Community Expert
October 28, 2021

Please refer to SFTP instructions below:

https://helpx.adobe.com/stock/contributor/help/uploading-content.html

 

If you continue to have problems, please contact Contributor Support for assistance.

https://contributor.stock.adobe.com/en/contact

 

Nancy O'Shea— Product User & Community Expert
Parkway Production
Participating Frequently
October 29, 2021

Thanks for providing the link,...I sent them all the info...lets see if it will be fixed