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11266350
11266350
New Participant
February 1, 2019
Answered

My .csv file is not working.

  • February 1, 2019
  • 3 replies
  • 1457 views

Hello,

I have tried to upload the .CSV file many times but is not working.

Not sure what to do about it?

This topic has been closed for replies.
Correct answer MatHayward

I would need to see the actual csv file to troubleshoot here. Please submit a support ticket for assistance.

Details on how to submit a CSV can be found here: Use CSV files to index your content at Adobe Stock

-Mat

3 replies

B
barnabyo74428895
New Participant
April 4, 2019

I am having the same problem and have submitted numerous support tickets but no one has been able to help.

MY CSV is accepted but the data isn't copying across (title, keywords) etc

screengrab attached. I can send the csv if someone wants to take a look?

Thanks

Barney

    B
    barnabyo74428895
    New Participant
    May 16, 2019

    Adobe you need to up your CSV game I am still having problems as the data is not reading across

    MatHayward
    Community Manager
    MatHaywardCommunity Manager
    Community Manager
    May 16, 2019

    For the CSV shown in the OP, the category needs to be a number, not the word. The list is available in the portal and I've added a screenshot below.

    For Barney, it could be the title of the CSV. Without seeing it I can't know for certain but that's a common mistake. There can be no spaces in the name. Please review the CSV guidelines I linked above for additional information.

    jacquelingphoto2017
    jacquelingphoto2017
    Community Expert
    February 2, 2019

    Can Abambo​ or MatHayward​ assist here please.

    MatHayward
    Community Manager
    MatHaywardCommunity ManagerCorrect answer
    Community Manager
    March 9, 2019

    I would need to see the actual csv file to troubleshoot here. Please submit a support ticket for assistance.

    Details on how to submit a CSV can be found here: Use CSV files to index your content at Adobe Stock

    -Mat

    jacquelingphoto2017
    jacquelingphoto2017
    Community Expert
    February 2, 2019

    Hi

    Where do you want to reach? Your question is post at the Adobe Stock Contributor's forum, where we answer the questions of photographers who contribute file for sale. If I get more details, I might be able to direct your question to the appropriate forum or advise you on what to do for better assistance.

    11266350
    11266350Author
    New Participant
    February 2, 2019

    Thanks for your replay. I sale stock footage and I try to apply the .CSV  file to the stock files it does not work.

    I tried so many times.  Please help!

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