Error Message When Downloading Audio Stock

[Tiffany30803486s8yc]

Hi! I am trying to download audio https://stock.adobe.com/au/search/audio?k=500511148  but when I press license or download preview it comes up with "For some reason, this action cannot be completed. Please try again shortly." I was just wondering what the issue is?

[Abambo]

Works for me now!

[WendellaBee]

@Tiffany30803486s8yc is this still an issue for you?

[Whitlock32576597yvlh]

I'm having the same issue. I have allowed pop-ups, cleared the cache, and reloaded the page but I still get the "For some reason, this action cannot be completed. Please try again shortly." error

[WendellaBee]

You are trying to download an audio file? What is the ID number of the file you are attempting to download? Does this happen for all files or one particular file? Can you try downloading over a different network? Could you provide a screenshot of the error and include the entire webpage in your screenshot?

[Kim37493106krat]

Hi there,

I am having the same issue. I have cleared cache, pop ups etc. Chrome is up to date... Personal Mac and trying to download at home and other networks.

[Abambo]

In what country are you located?

[Kim37493106krat]

Hi @Abambo , In Australia.

Would that make a difference?

Thanks in advance

[Abambo]

Australia should be OK. Let's look if @EvilBug1 has an idea about the error.

[Amanda36409689k8pu]

I am having the same issue. What was the solution?

[Abambo]

I am having the same issue. What was the solution?

By @Amanda36409689k8pu

You should at least add the information that has been asked by WendellaBee, when you think you have the same issue. Also: are you behind a corporate firewall? Did you try clearing cache and cookies? Did you change the browser? Did you try to change the network (home-work-cell)?

[Daniel24299474wzlh]

i have this issue also and so does the rest of my office

[Abambo]

This sounds a lot like a firewall issue to me.

[Daniel24299474wzlh]

ok. for me it was a Google Chrome issue. it is fine with Firefox.

[Abambo]

That may be because Chrome is your first browser and you have installed some add ons that "protect" the browser, thus blocking somewhere something that is necessary for stock to operate. IT normally restricts the use of a second or third browser, to protect the integrity of the workplace. But if you have access to a second one, you should always try that one first.

[Mitchell369169814aa0]

I'm having the same issue downloading preview audio from Adobe Stock. I'm on an Enterprise account at work, based in Australia. Is there any solution? 

[Abambo]

Check out these options: https://community.adobe.com/t5/stock-discussions/error-message-when-downloading-audio-stock/m-p/1452...

If none helps, contact your company help line.

[Abambo]

Check also this post: https://community.adobe.com/t5/stock-discussions/error-message-when-downloading-audio-stock/m-p/1491...