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Error Message When Downloading Audio Stock

New Here ,
Aug 25, 2023 Aug 25, 2023

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Hi! I am trying to download audio https://stock.adobe.com/au/search/audio?k=500511148  but when I press license or download preview it comes up with "For some reason, this action cannot be completed. Please try again shortly." I was just wondering what the issue is?

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Audio , Download

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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Works for me now!

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 20, 2023 Sep 20, 2023

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@Tiffany30803486s8yc is this still an issue for you?

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New Here ,
Sep 27, 2023 Sep 27, 2023

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I'm having the same issue. I have allowed pop-ups, cleared the cache, and reloaded the page but I still get the "For some reason, this action cannot be completed. Please try again shortly." error

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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You are trying to download an audio file? What is the ID number of the file you are attempting to download? Does this happen for all files or one particular file? Can you try downloading over a different network? Could you provide a screenshot of the error and include the entire webpage in your screenshot?

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New Here ,
May 19, 2024 May 19, 2024

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Hi there,

 

I am having the same issue. I have cleared cache, pop ups etc. Chrome is up to date... Personal Mac and trying to download at home and other networks.

Screenshot 2024-05-19 at 10.35.27 pm.png

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Community Expert ,
May 19, 2024 May 19, 2024

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In what country are you located?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
8 hours ago 8 hours ago

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Hi @Abambo , In Australia.

Would that make a difference?

Thanks in advance

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Community Expert ,
2 hours ago 2 hours ago

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Australia should be OK. Let's look if @EvilBug1 has an idea about the error.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 29, 2024 Mar 29, 2024

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I am having the same issue. What was the solution?

 

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Community Expert ,
Mar 29, 2024 Mar 29, 2024

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quote

I am having the same issue. What was the solution?

 


By @Amanda36409689k8pu

You should at least add the information that has been asked by WendellaBee, when you think you have the same issue. Also: are you behind a corporate firewall? Did you try clearing cache and cookies? Did you change the browser? Did you try to change the network (home-work-cell)?

ABAMBO | Hard- and Software Engineer | Photographer

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