Quota not correct

[jessb14588354]

@WendellaBee Having a similar problem here with a corporate account. It says I have 10 free downloads, but 0 available in my account. I can access my libraries, but not download new assets.

[WendellaBee]

Hi @jessb14588354,

Could you provide a screenshot of where you see 10 free downloads vs. 0 in your account?

Thanks,

[jessb14588354]

[WendellaBee]

Hi @jessb14588354,

That "Get 10 free" is an offer for you to purchase a 10 asset plan that would be accessible through your enterprise organization. Currently I do not see that your organization has any quota, similar to what you shared in the screenshots that were removed due to your email address being in them. Since your organization doesn't show any quota you'll want to reach out to your administrator to contact support via the admin console for assistance with having quota available for your organization.

[Supriti5EE6]

Can anyone please resolve this issue

[Abambo]

Can anyone please resolve this issue

By @Supriti5EE6

Please check here: https://community.adobe.com/t5/stock-discussions/quota-not-correct/m-p/14010024#M73342

[Supriti5EE6]

This is what I am facing too. Its a corporate organisation which bought the creative cloud i could dowload all the licesened images earlier but now I cannot. Could you plase help me with this issue?? Is there a way where we can get on a call so that i can explain it.

[Supriti5EE6]

I just received a notification saying that my account has been upgraded and i can download all the licensed images now

[Supriti5EE6]

My organisation purchased adobe cloud & I could use all licensed untill yesterday. Now I cannot download any image and asking to purchase to free with trial

[Abambo]

Are you signed in with the correct ID? If yes. Sign out. Clear cache and cookies. Sign in again and check if there is an improvement.

[Supriti5EE6]

I have tried everything still the problem persists

[Abambo]

Teams/Enterprise subscription or individual subscription?

[Supriti5EE6]

Licensed images are not available anymore.

I work with Amazon.in. My organization bought the entire creative cloud and now i cannot download any of licensed images

[WendellaBee · Accepted solution]

Merged with a post from your colleague.

@Supriti5EE6 please contact the organization's administrator. You might want to start with your corporate HelpDesk.

[Abambo]

@Supriti5EE6 is it only you or other colleagues too? If I read you well, you are using a Teams or Enterprise subscription? (BTW: Stock is not part of Creative Cloud. Only with a PRO subscription, you have access to Adobe stock or with a separate Adobe stock subscription.)

[Supriti5EE6]

exact issue