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Participant
October 14, 2020
質問

Creative Cloud Desktop fonts panel not loading

  • October 14, 2020
  • 返信数 2.
  • 3527 ビュー

I have just downloaded the Creative Cloud Desktop app but the "Fonts" and "Files" panels will not load; They are stuck at the loading wheel. The "Apps", "Learn" and "Stock" panels all appear to be working, however.

 

I have tried uninstalling then reinstalling the app, restarting the app, and restrating my computer but nothing so far has fixed it. I am runing it on an iMac with OS 10.10.5.

 

Any help fixing this issue would be much appreciated as I am keen to be able to use the fonts activated with my account in my desktop apps.

 

Thank you.

このトピックへの返信は締め切られました。

返信数 2

bertdewa
Participant
March 4, 2021

Same problem here.
Mac OS 10.11.6 , CC app 4.9.0.504

Maybe this link will help, from adobe Japan.
Haven't tried it yet, I'll report later if it worked...

bertdewa
Participant
March 8, 2021

The downgrade works perfect! Open the link above in chrome, translate the Japanes to your language and follow the steps.

Participating Frequently
January 31, 2021

Jan 2021 and I'm having this issue too. Another user reported reinstalling Windows solved it for her, but that isn't really a solution.

 

Would someone mind shedding some light on how to get this working, please? Thanks.