Hi Norbertoa, Adobe Scan is a part of Adobe Reader, and it's a Mobile Application. You can download the Mobile app of Acrobat Reader from Play Store for Android and App Store for iOS. May I know from where you got the message  of Free Scan, can you share the screenshot, How to share a document Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Moving this Thread to Adobe Creative Cloud ... View more

Hi Erikap, As per the description above, you are not able to access the Adobe Export PDF, Is that correct? As you mentioned that you are not able to use the online service due to Company Security Systems, you can download the free desktop app of Adobe Reader DC and can use the Export PDF services, download Acrobat Reader DC: https://get.adobe.com/reader/enterprise/ Please sign in with your Adobe ID and password in Reader DC. More about Adobe Export PDF: Using Adobe Export PDF Keep us posted with the results. Regards, Anand Sri. ... View more

Hi IiiSimon, Please try to disable the protected mode through Edit > Preferences > Security (Enhanced) > Enable Protected Mode at startup. Please enable the Protected mode back, as disabling it will reduce the security. Keep us posted with the result. Regards, Anand Sri. ... View more

Hi Marty, Please follow the stepsto add PDF printer manually: Manually installing PDF Printer If this does not help, please contact the InDesign forums: InDesign Regards, Anand Sri. ... View more

Hi Marty, As per the description above, you are not able to print as PDF from Illustrator or InDesign, Is that correct? Please try the steps in the help document: Troubleshoot printing, PDF export | InDesign If the issue persists , please contact the InDesign forums link: InDesign Let us know how it goes. Regards, Anand Sri. ... View more

Hi IiiSimon, We apologize for the inconvenience caused. There are two things which can trigger this situation. * Sometimes this happens when you click on the Enterprise account option rather than the Personal Adobe ID. Make sure you select your personal account when logging in. * Your Adobe ID wasn't fully updated or is missing required information, such as your date of birth. Log in to www.adobe.com Enter your date of birth when prompted. Click Update. And if you are getting this error while opening any PDF file, you can copy the PDF to your local drive before opening it or, if necessary, disable Adobe Reader's protected mode through Edit > Preferences > Security (Enhanced) > Enable Protected Mode at startup. Please enable the Protected mode back, as disabling it will reduce the security. Keep us posted with the result. Regards, Anand Sri. ... View more

[Moving the thread to Photoshop General Discussion] ... View more

Hi KralNoj, As per the description above, you are not able to print in Windows 10 using the Acrobat 11, Is that correct? Please check Help document for troubleshooting: Troubleshoot PDF printing in Acrobat and Reader You may also refer to Manually installing  PDF Printer to install the Adobe Printer manually. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Justind, XML (Extensible HTML) is not a file type that Adobe Reader can open. Usually, only a browser or editor (like Dreamweaver or Notepad/TextEdit) can open XML files. You'd need to create a PDF of it using Acrobat Pro or Adobe's online service Please share the following details: * Please confirm the version of Acrobat installed on your computer? To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat * Please confirm, are you using Acrobat or Reader. Regards, Anand Sri. ... View more

Hi Maggiec, Sorry for the delay in response to your query. Please try to perform the step which is given in post #6 in this link : Can't convert web page to PDF in IE Also, try to disable protected mode, launch Acrobat, click on Edit menu>then click Preferences>uncheck the box Enable Enhanced Security>and then click OK. Let us know how it goes. Regards, Anand Sri. ... View more

Hi Justind, As per the description above, you want to convert the XML file into PDF, Is that correct? If you have Acrobat Pro X or later click Tools and look under Forms. Perhaps More Options - Manage Form Data - Import. Let us know how it goes. Regards, Anand Sri. ... View more

Hi Michaelc, Please try the steps: Disabling OCR can simplify the conversion process. See this document for instructions: Edit scanned PDFs, turn off automatic OCR, Adobe Acrobat You can use the File > Save As > Microsoft Word > Word Document feature to convert the PDF to Word format. Since you won't be converting online using that feature, you can avoid any bandwidth issues that you might be running into with the online service. Let us know how it goes. Regards, Anand Sri. ... View more

Hi Rita L, Please try to uninstall the Acrobat Pro DC using the Acrobat Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Then restart the computer, and reinstall the Acrobat Pro DC: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Haroldf, As discussed, it seems that the issue is fixed. Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Alcyons, As per the issue description, you are not able to find the option to convert the PDF into Word, Is that correct? We apologize for the inconvenience caused. The record shows you have an active subscription of Adobe ExportPDF Annual on your Adobe ID. You can use the online services to convert the PDF files, sign in to Adobe Export PDF service at https://cloud.acrobat.com/exportpdf with your Adobe ID and password. More about Export PDF: Using Adobe Export PDF You can also download the free desktop version of Acrobat Reader DC and can use the services: PDF reader, PDF viewer | Adobe Acrobat Reader DC Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Haroldf, Please close all the running Adobe process in the background from Task manager, then use Adobe Acrobat cleaner tool to remove Acrobat DC and Reader installed: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Restart your computer, and then try to reinstall the Acrobat DC: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Rita L, As per the description above, you are not able to find any Tools in the "Find your Tools here" option, Is that correct? Please check for any pending updates of Acrobat Pro DC installed from Help>Check for updates. You may also try repairing the installation file of Acrobat Pro DC from Help>Repair Installation. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Haroldf, As per the description above, you are getting Adobe Application Manager is missing or damaged while installing Acrobat Standard DC (2015), Is that correct? Please try the troubleshooting steps from the following link: https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html You may also refer to the following links for troubleshooting:   Error: "Adobe Application Manager is needed" in Adobe Creative Suite 5.5 and CS5  and Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit Please reboot your machine once, and then try to reinstall the Acrobat Standard DC from  Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Stoney, Great, Good to hear that the issue got fixed, and thank you for sharing the steps. Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Stoney, As per the description above, when you try  to print PDF, the image Prints .25" to the right and .25" down, Is that correct? Please try the troubleshooting steps from the following link: Troubleshoot PDF printing in Acrobat and Reader Please check for any pending updates of Acrobat installed on your computer from Help>Chekc for updates. As you mentioned that this issue is on one machine with Windows 10, if possible, please try to create a new user profile, and then try to print the PDF files. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Chaseh, As per the description, you are not able to export PDF file properly into an Excel, Is that correct? Please try to export the PDF file by using the online service, sign in to Adobe Export PDF service at https://cloud.acrobat.com/exportpdf with your Adobe ID and password, and check. About Export PDF: https://helpx.adobe.com/document-cloud/help/using-exportpdf.html  You can also use the Adobe Reader DC to use the service, download Reader: PDF reader, PDF viewer | Adobe Acrobat Reader DC You may also refer to Text is garbled in converted file | ExportPDF  Let us know how it goes. Regards, Anand Sri. ... View more

Hi Captain_Deadpool, As per the issue description, the Acrobat DC Pro is freezing while using the "Save As" option, Is that correct? Please try the troubleshooting steps from the link: Troubleshoot errors, freezes | Adobe Reader | Windows * Check for latest update of Acrobat Pro DC from Help>Check for updates. * You can also repair the installation file of Acrobat Pro DC from Help>Repiar Installation. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Matthijsh, As per the description above, the Acrobat reader is crashing on Windows 10 machine, Is that correct? Please try the troubleshooting steps in the Help document: Troubleshoot Windows system errors, freezes | Adobe software If the issue still persists, try running cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart your system. Then reinstall application from this link: Adobe - Adobe Acrobat Reader DC Distribution If Acrobat is also installed, you can use the cleaner tool to uninstall it and reinstall the Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html Let us know how it goes. Regards, Anand Sri. ... View more