Hi Dianan, As per the description above, you are not able to use the Adobe PDFPack service, Is that correct? As per the records, you have an active subscription of Adobe PDFPack, Adobe PDF Pack is a bundle of Adobe Document Cloud services. With it, you can easily create, combine, sign, and send PDF files online. You can also convert PDF files into editable Word or Excel files. You cannot edit PDF files with Adobe PDF Pack. You need Acrobat DC to edit PDF files. Sign in to Adobe Document Cloud at https://cloud.acrobat.com/convertpdf with your Adobe ID and password, and can use the services. You may also download Adobe Reader DC(Free Desktop version) and sign in with your Adobe ID and password to use the service. To download Adobe Reader DC: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html Keep us posted with the results. Regards, Anand Sri.
... View more