Could you enable MSI logging, using verbose output if it asks, then send that log along with your AIR installer log to ccampbel@adobe.com?  I'll take a look and see if anything pops out at me. Thanks, Chris ... View more

Hello, That's an odd error, and one I haven't seen before.  You didn't mention which platform you were using, and I just tried this on my Mac with Flash CS5 (patched to the latest version) and it worked as expected. Here are a couple of things to try.  First, check out this post, there's a link to a youtube video that describes how some people were able to work around installation issues.  Secondly, I would also suggest posting in the Flash Exchange Extensions forum or the Flash General forum and see if anyone else has encountered this error. Hope this helps, Chris ... View more

Hi Irv, Have you tried re-installing the AIR runtime from http://get.adobe.com/air? You might want to try the following: 1. Open the start menu, search for cmd, then right click cmd.exe and select "Run as administrator". 2. Navigate to the location of the downloaded "AdobeAIRInstaller.exe" 3. Run the following command: AdobeAIRInstaller.exe -uninstall 4. You should see the messages: Uninstalling Adobe AIR (all versions) Done 5. Next, type in the command: "AdobeAIRInstaller.exe" This should install AIR 2.5 again, if you still have problems, please paste the log again and I'll take a look. Thanks, Chris Message was edited by: chris.campbell ... View more

Hello Bechar, Starting with Windows Vista, Microsoft now requires elevated administrative privileges to write to certain folder locations (the contents of Program Files being one of those).  Instead of writing data to the application directory, we recommend that you instead use File.applicationStorageDirectory for preference like files.  Please let me know if does not work for you. Thanks, Chris ... View more

This bug is still open, but we've discovered a workaround here: http://support.microsoft.com/?id=330338 Please let me know if this helps. Thanks, Chris ... View more

Please start by running the attached "AIR Install Repair" AppleScript included at the bottom of my post.  You'll be prompted for you password, but no other UI will appear.  The script takes less than a second to execute.  Once you've run that, try installing AIR again and see what happens. If it still fails, can you please post the contents of your AIR installer log.  You can get the log by following these steps: 1. Open "Console" from your Applications/Utilities folder 2. If the log list on the left side of the window is not visible, click the "Show Log List" icon 3. Select "system.log" from the log list 4. In the filter box at the top right of the window, type in "AIR" 5. You should now be seeing all AIR releated system messages, do a select all, then copy/paste into the forum post. Thanks, Chris Message was edited by: chris.campbell  Updates to AppleScript: Rename the bogus "/Applications/Adobe file" to "/Applications/Adobe-backup" (if it exists). Added step to correct owner issue for folder ~/Library/Application Support/Adobe/AIR Moved "do shell script" commands out of the "tell" block to fix permission issues some users were encountering. ... View more

I've seen this occur with numerous applications (native OS X and AIR) and typically restarting the dock (rebooting or logout/login) fixes it for me.  Doing a quick search on Google show's that it's a pretty common occurrence.  Are you still seeing this occur after rebooting? As for the large icon support, I would like to encourage you to vote for the following two feature requests! Application Icon Size 512x512 Icon Support Thanks, Chris ... View more

For those following along, Sanjay and I have taken the discussion offline and he provided me with a couple of sample projects.  I've been able to reproduce the issue on AIR 2.5 and it has now been entered as a bug in our internal database, #2751098. I've also proposed a workaround that appears to work on both Mac and Win.  Instead of this.addEventListener(Event.ACTIVATE, onActivate); public function onActivate(evt:Event):void {      stageDetails(); } I've suggested using stage.nativeWindow.addEventListener(NativeWindowDisplayStateEvent.DISPLAY_STATE_CHANGE, onDisplayStateChange); public function onDisplayStateChange(evt:NativeWindowDisplayStateEvent):void {      if (evt.afterDisplayState == NativeWindowDisplayState.NORMAL)      stageDetails(); } I hope this helps anyone else that might encounter this issue. Thanks, Chris ... View more

Hi, If possible, could you post the contents of your AIR installer log for us to review? Installer log instructions Thanks, Chris ... View more

You might also want to bring up your task manager (right click on the task bar and select "Start Task Manager"), go to the processes tab, search for Bridge.exe, right click on it and select "End Process".  This will kill Bridge and should allow you to continue forward with the install. Chris ... View more

Thanks for the detailed description.  I'll investigate and get back to you asap. Chris ... View more

For those following along, Aman forwarded me the screenshots and code samples which allowed me to see exactly what he was refering to.  I researched in our bug database and found this issue (bug #2731510) with notes of two possible workarounds: 1) Use different code to target Player and AIR.  The code can then either use the color filter or modify the backgroundColor and color properties depending on which runtime it's running in.  (The code can switch based on the value of flash.system.Capabilities.playerType.) 2) Upgrade to Flex 4, which supports setting individual color properties on the text components (eg. focusedTextSelectionColor, inactiveTextSelectionColor, etc.).  This option should allow the same code to be used in Player and AIR. Hopefully this helps. Chris ... View more

Hi Aaron, This bug (internal bug #2667566) should be fixed with the AIR 2.5 SDK and runtime release.  Please let me know if you find that isn't the case. Thanks, Chris ... View more

Hi, You should be able to get the 1.5.3 build on our Archived Runtime and SDK page, though I believe it only contains the .bin package.  I found the 2.0.2 rpm here: http://airdownload.adobe.com/air/lin/download/2.0.2/adobeair.i386.rpm Hope this helps, Chris ... View more

Hello, I'm sorry you've run into this fullscreen playback bug.  We found this issue with AMP after the release of 2.5 (internal bug #2732895) and it will be fixed in our next release.  Adobe announced yesterday that an update to Flash Player would occur on or before November 9th.  Typically AIR and FP releases occur in tandem. In our testing, we were only able to reproduce the issue with Adobe's Media Player, attempts to reproduce using AOL, BBC iPlayer, or MovieFone were unsuccessful.  Could you point me to another example where this bug occurs?  I'd like to verify it's fixed on more than one application. I'm going to follow up with you via the forums private message system, you can also email me at ccampbel@adobe.com Thanks, Chris ... View more

Hi Aman, I tried reproducing this using Flex 4.1 and 3.5 but was unable to with either AIR 2.0 or 2.5.  Would you mind sending me a sample project with a couple screenshots?  Feel free to contact me at ccampbel@adobe.com. Thanks, Chris ... View more

Hi, You've reached the Adobe AIR forums, would you mind reposting your issue on the Adobe Acrobat forums?  I believe there's a specific forum for the Windows Distiller Server if that would be most applicable. Thanks, Chris ... View more

Unfortunately, there are no errors listed in the log.  Would you be willing to do a desktop sharing session so I could examine your system more closely?  Please feel free to email me at ccampbel@adobe.com. Thanks, Chris ... View more

Yes, you can disable the auto update functionality with our Settings Manager utility. Hope this helps, Chris ... View more

Hi Justin, I took a look at the log you attached, but the only error I see appears to be related to a network issue during one attempt to download AIR 2.0.4.  I don't see any errors regarding the individual applications.  Would you be interested in doing a desktop sharing session with me so I can take a look at your system?  Please feel free to email me at ccampbel@adobe.com. Thanks, Chris ... View more

Hi, This is actually not a limitation of AIR/Flash, but more a design decision by Zinio.  I would recommend dropping them a comment and letting them know your idea.  I think it sounds very reasonable and something that could at least be a user preference. Chris ... View more

Hi, Error 16818 is "IO error while saving data to disk".  Is there any way we could get the installer log from this machine?  It might give us additional clues. Thanks, Chris ... View more

Hi, When you download the AIR runtime installer for mac, you'll be getting a .dmg file.  Double clicking this will mount a disk image (seen by the "Adobe AIR" disk icon that now appears on the desktop.)  If you double click the "Adobe AIR" icon, you'll see an "Adobe AIR Installer" icon.  Double click that to start the AIR installation process. Chris ... View more

Hi Martin, In addition to the directories you cleaned, could you check to make sure these directories have all extensions removed: ~/Library/InputManagers/ ~/Library/Application Support/SIMBL/Plugins/ ~/Library/Application Enhancers/ /Library/InputManagers/ /Library/Application Support/SIMBL/Plugins/ /Library/Application Enhancers/ Thanks, Chris martinpannier wrote: I disables all Input Managers and Application Enhancers (except if they weren't respectively in /Library/Input Managers and /Library/Application Enhancers, in which case I might have missed them). Launching the Air installer (v2.0.4) now prompts me to upgrade my current Air 2.0.3 install as seen below. ... View more

Hi, You might want to repost this on a more appropriate forum like the Reader, Illustrator, or InDesign forums.  If I had to wager a guess, maybe the printer driver is interfering here?  Anyway to possibly do a borderless print? Chris ... View more

Hi Josh, Once I've downloaded the AIR installer, my installs typically take less than a minute to complete.  The installer runs about 12mb, so maybe the connection was slow during install?  If you'd like, you can upload your AIR install log and I can try and pinpoint which part took up all that time. Chris ... View more

Hi Elvis, I've forwarded this along to our linux team for feedback. Chris ... View more

Hi Mark, Glad to hear it helped.  Good thing the user hadn't emptied their trash! Chris ... View more

I talked with our development team and these approaches (local or privately hosted air.swf's) are explicitly not supported and known to fail.  Sorry about that.  If this is important to you, I'd like to recommend adding a feature request on our ideas.adobe.com site and let us know so others can vote. Thanks, Chris ... View more