Hi Luc, Sorry you're running into this problem.  Could you try running the attached applescript to see if it helps? Thanks, Chris ... View more

I've forwarded this to our installer team for their feedback.  I'll report back asap. Chris ... View more

That's odd, I had a problem with my Twitter/Tweetdeck feed last week but it seemed to resolve itself.  I'm not sure what AIR could be doing to interfere here.  Have you tried a native application out to see if it is able to authenticate you with Twitter?  You might also want to check in the TweetDeck forums to see if others have encountered this issue.  Please let me know how it goes. Chris ... View more

This was great news to hear yesterday.  Brian worked very hard with us to try and narrow down the problem that he was encountering.  Thanks for detailing the steps you took on this thread.  I'm going to work with the installer team to make sure we beef up our uninstall process to help minimize these issues! Thanks, Chris ... View more

Hi, Have you had any previous version of AIR installed?  When installing 2.0.4, are you doing this as a stand alone install or is this part of the application install?  Finally, is this the full contents of the AIR installer log? Thanks, Chris ... View more

Hi Mark, Can you check to to see if the "per system" location contains the airappinstaller file: /Application/Adobe/Flash Player/AddIns/airappinstaller/ If the file is there, the accompanying digest.s file must also be there. The digest.s file is what the Flash Player uses to validate that the airappinstaller is valid. Chris ... View more

This issue was resolved via a connect session with hawaii5point0, it ended up being caused by a bogus "/Applications/Adobe" file.  The AIR installer needs to install files and folders into the "/Applications/Adobe" folder.  Once this file was renamed (or deleted) the AIR install was able to complete successfully. Thanks for your patience and I'm glad we were able to get you up and running! Chris ... View more

Thanks Scott, got your email and I've forwarded it to the installer team.  I'll follow up shortly. Chris ... View more

Ugh, sorry the script hasn't helped.  Would you be willing to do a desktop sharing session with me so I can take a look at your system?  If so, please email me at ccampbel@adobe.com. Thanks, Chris ... View more

Thanks Scott.  Are you also running Win 7 x64?  On my system the AIR installer log is at: C:\Users\Chris\AppData\Local\Adobe\AIR\logs\Install.log Do you at least have this directory (in your H: user's home folder)?  It's hidden, so you'll need to turn on show hidden files if you haven't already. Chris ... View more

Hi Jman, Is it possible to share your log files again, or send them to ccampbel@adobe.com?  I've tried accessing them from acrobat.com but got the message that they weren't available. Thanks, Chris ... View more

Thanks for trying, I just updated the script again.  Would you mind giving it another shot?  If this doesn't work we can try manually renaming a few folders. Thanks, Chris ... View more

We've also had issues with the permissions on the \Applications\Adobe folder.  I'm attaching a small applescript that you should be able to double click and authenticate and it will change the folder permissions automatically.  Please let me know if it helps. Thanks, Chris Message was edited by: chris.campbell  Version 3 of the script.  Deletes adobe.txt file if present and unlocks /Users/Shared/Library/Application Support/Adobe ... View more

Oops, just reread your post and see that you're running Vista.  It would still help to know which apps are failing and the contents of the AIR installer log file. Thanks, Chris ... View more

Talked it over with another Installer expert and we don't think the versions of Flash player should be impacting AIR.  However, we are suspicious of the lack of the "C:\Program Files (x86)\Adobe\Flash Player\AddIns\airappinstaller" folder.  Let's try and couple of things. First, I'm attaching a zip of my airappinstaller folder, could you expand this, then place this into your Flash Player\AddIns folder?  Once done, please reinstall one of the AIR apps and see if the error dialog continues to be displayed at the end. If this doesn't work, please download the runtime again and then bring up an elevated cmd window (make sure to launch it with "Run as administrator"). Navigate to directory containing the runtime, then run "AdobeAIRInstaller.exe -uninstall".  This should cause the AIR runtime to uninstall. Using Explorer, go to the "C:\Program Files (x86)\Adobe\Flash Player\" folder and backup the AddIns folder.  Once backed up, delete the AddIns folder. Return to the elevated cmd window and run the following command: "AdobeAIRInstaller.exe -silent" We should see something like: Installing version 2.0.4.13090 done Once that's complete, review the folder structure again and see if our AddIns\airappinstaller folder has been created propery.  If so, try reinstalling one of the AIR apps and see what happens. Thanks, Chris ... View more

Thanks for letting us know what worked for you.  Hopefully this info helps others.  I'll also pass this along to the Linux team for their review. Chris ... View more

Hi Justin, What OS are you running?  Which apps are failing for you?  Would you mind posting the contents of the AIR installer logs so we can take a more detailed look at the failure point?  Here's instructions on how to find the log info:  http://kb2.adobe.com/cps/403/kb403150.html#main_how_create_log_file_air_install Thanks, Chris ... View more

Hello, Sorry you're running into problems installing AIR.  Here are a few things to try (if you haven't already): 1. Install the AIR runtime directly at http://get.adobe.com/air 2. Once the runtime is installed, try installing Market Samurai If either of these fail, which I assume they will, please post the AIR installer log.  On the Mac, you can open "Console" to view logging details.  Just select system.log under FILES and then filter on "air".  In the past, there was a version of Market Samurai out that required a beta version of AIR.  I'd like to make sure that this isn't what you're running into. We did have a conflict with some CS5 installers were a couple of folders that AIR writes to had their permissions changed incorrectly.  Could you check the following directories and set them to be owned by your User Id and not root: /User/[your username]/Library/Application Support/Adobe /User/[your username]/Library/Application Support/Adobe/AIR Thanks, Chris ... View more

Hi Brian, Thanks for the updates.  At first, when you mentioned the Adobe Help application for Elements I was suspecting that application.  We actually have a tech doc that detail issues similar to what you've described: http://kb2.adobe.com/cps/842/cpsid_84215.html There's also an update for the help app at: http://www.adobe.com/support/chc/ However, the behavior you're finding with AccuWeather Stratus is definitely bogus.  I've verified that it installed and ran properly on my Win 7 x64 machine so I'm going to investigate further and get back to you. Chris ... View more

Hi, I just wanted to let you know I'm investigating this issue for you.  I suspect it has to do with WebKit and we recently ran into something similiar a few days ago.  I'm going to contact the engineer that worked on the other issue and I'll see if we can figure out what's going on.  I'll report back asap. Chris ... View more

Hi Jan, I assume you're talking about Photoshop Elements.  I'd like to suggest reposting this question on the Elements forum, but you might also try holding down ctrl+alt+shift (or cmd+alt+shift) when launching Elements to reset your preferences.  Depending on where you're starting, this might need to be done when you click the "Edit" button to start Elements.  This should allow the scratch disk location to be reset to the default. Thanks and good luck! Chris ... View more

A couple of the key people that know the internals of this part of the installer are out of the office till Monday, but I've engaged others in engineering and here's what I've found so far: The log files provided suggest that the install completed.  There's a short window after the install completes where an essentially in-consequential cleanup occurs that something can still go wrong.  It appears that it might be this part of the process which is tripping up our error handling code.  It's possible that AIR is properly installed, we just got the bogus dialog at the end. Would you mind checking the following?  Are the AIR files/directories in place?  Please see attached file for an example of my Win 7 x64 install of 2.0.4.  Can you install an .air app and will it run?  Is there an entry to uninstall AIR in the Program and Features control panel? In our AIR installer log, there's a particular error message about a file permission error.  There's also mention of a temp directory on the E: drive.  Could there be something here that might be out of the ordinary?  Is this temp dir available?  Does anything change if this gets set back to the C: drive (in my case C:\Users\chris\AppData\Local\Temp)? Thanks, Chris ... View more

atian25 wrote: cant work for me either and i try another way -  by air.swf but it hard code the locallocation :  launchArgs.push("adobe.com" + ":" + lcName, AIR_LC_METHOD_NAME); so we cant load air.swf in my web... Hi, Would it be possible to get access to your code, where not quite sure what's going on here.  Are you running into problems loading air.swf or having issues with the adobe.com domain? Thanks, Chris ... View more

Hi Alex, Is it possible to get your badge.as code, the application descriptor, and the html files for the badge?  We've been under the impression that it should be an empty string and would like to investigate further if possible. Please feel free to email me at ccampbel@adobe.com.  If you attach a .zip, please remove the extension so it can get past our email filter. Thanks, Chris ... View more

Hi, Would it be possible to get access to your project or sample code that reproduces the issue?  Please feel free to email me at ccampbel@adobe.com, if you zip your file up please remove the extension so it can get past our email filter. Couple of other questions.  Are you seeing this problem occur under when running the app under Flash CS5?  Have you tried using a network traffic monitor to see what might be going on behind the scenes?  Are the cycling black dots part of your UI or do you believe this is something Flash is producing? Thanks, Chris ... View more

That's very odd.  Tweetdeck should definitely work with 2.0.4 and since the app descriptor says 1.5.3 then any runtime greater than that will work.  This, along with the missing log files, makes me think that there was a problem with the runtime install. Would you mind trying either AIR 2.0.2 or 2.0.3 to see if we can rule out a 2.0.4 specific issue?  You can find old releases on the right side of this page. Thanks, Chris ... View more

In at least one of the logs generated from this thread, it appears that the .msi installer (which is launched silently from the AIR install) is failing.  Would anyone that is running into failures be willing to enable MSI logging and provide us both AIR and MSI installer logs? Instructions for enabling and finding msi logs can be found here:  How to enable Windows Installer logging On Windows 7, the AIR installer log can be found at: C:\Users\username\AppData\Local\Adobe\AIR\logs Please feel free to email me at ccampbel@adobe.com Thanks, Chris ... View more

Hi, I sounds like you're running into a problem with the firewall rules for BitDefender.  Have you tried turning off BitDefender's firewall or taking a look through related posts on BitDefender's forums? Thanks, Chris ... View more

Thanks Jeff.  I haven't seen this particular bug but I have heard reports of random disconnects when using XMLSockets with 2.0.2 and 2.0.3 (though I've never been able to reproduce them.)  Would it be possible to get a test application so we can try and reproduce it internally?  Since you're in the AIR prerelease program, you might also want to add a bug into the database so we can start tracking it immediately to determine what fixed it with the beta release.  Please feel free to contact me at ccampbel@adobe.com with any sample code if you'd like to keep it private. Thanks, Chris ... View more