I've already let Marcin know the status of this issue, but others following along, we've verified this bug and added an internal report (#2699774) in our bug database. Thanks, Chris ... View more

Hi, Unfortunately I haven't received anything but it's very possible our email filter blocked it based on our attachment rules.  What day did you send it?  I can go search blocked email for that day or if you could send it again and strip out the attachment's extension it should get through. Thanks, Chris ... View more

Moved thread to the Installation Issues forum ... View more

Moved thread to the Problems & Bugs forum. ... View more

At the time of the post (December 2009), AIR 1.5.3 was the current public release.  AIR 2 was still in beta. Moved thread to the Installation Issues forum ... View more

Hi, Thanks for bringing this issue to our attention.  I don't know of any changes to XMLSockets, but I'd like to help investigate.  Do you have any sample code or application that we can test with to reproduce the problem?  Have you found this occurs cross platform?  And did this occur with the original AIR 2.0.2 release? If you'd like to privately send code or an application, please feel free to email me at ccampbel@adobe.com.  Please remove the attachment's file extension so it can get past our email filter. Thanks, Chris ... View more

Hello, Thanks for bringing this up.  We'll investigate and get back to you shortly. I've moved the thread to the Problems & Bugs forum. Chris ... View more

Hi, I'm sorry your user is running into this crash.  To help us track this down is it possible to get access to your application so we can test it internally?  Please feel free to email me at ccampbel@adobe.com, if sending an attachment, please remove the file extension so it can get past our mail filter. Could you also verify with the user what version of the AIR runtime is being used (found in the Add or Remove programs control panel), and what OS they are using?  If they aren't using the AIR 2.0.3 runtime, could you have them upgrade to that (http://get.adobe.com/air) and try again? Moved this discussion to the Problems & Bugs forum. Thanks, Chris ... View more

Hi Rhys, Thanks for bringing this issue up, very odd behavior.  Would you mind reporting this on the Flex SDK bug database?  If you do, please let us know the URL so others that run into this can comment and vote on the problem. You might also want to take a look to see if this has been discussed on this Flex SDK forum. Chris ... View more

This bug (2331039) is still open, but is being worked on.  At this time, there is no way to publicly track it's progress.  However, I'll try and keep this thread updated if I notice it's status change (or feel free to ping me anytime.) Moved discussion to the Problems & Bugs forum. Chris ... View more

I know that Jose has already seen this, but for others following along, please see this thread for further discussion on this issue. Moved discussion to the Problems & Bugs forum. Chris ... View more

Hi Chris, Thanks for posting a solution that worked for you! Moved discussion to the Problems & Bugs forum Chris ... View more

Hi losing, Is it possible to get some sample code describing the problem you're running into?  What platforms are you having issues with? Moved discussion to the Problems and bugs forum. Thanks, Chris ... View more

Hi, If this is in regards to Adobe Reader, you might want to try asking again on their forum. Adobe Reader Thanks, Chris ... View more

Hi, I'm assuming your having troubles installing the 2.0.3 runtime?  If so, can you please try the instructions in this post? Thanks, Chris ... View more

Hi Steve, I've forwarded this along to our updater api experts.  They should get back to you soon. Thanks, Chris ... View more

Hi Sean, Still looking into the first question, hope to have more info for you soon. As for the second issue, based on the log, it looks like the user has a .air-based version of the application installed and now with the 2.0 runtime installed, the user is trying to install the native installer version of the app.  The work around should be to first remove the non-native app version, then install the native app version.  You might also want to double check that the files/folder have actually been removed once the uninstaller is completed. Chris ... View more

Hi, Is it possible to get the log files from your install?  You can find details on where these are located in this document. You might also want to try the solution suggested in this post. Thanks, Chris ... View more

Hi Brian, Sorry your running into this issue on XP.  Is it possible to get a copy of your application and some general steps to reproduce the crash so we can debug it here?  Please feel free to email me at ccampbel@adobe.com. Thanks, Chris ... View more

Moved discussion to the Installation Issues forum ... View more

I'll ask around to our database experts and see if they've seen this before, and if so how to resolve it. Moved the discussion to the Problems & Bugs forum. Thanks, Chris ... View more

Hi Sean and Seth, I'll ask around and see if I can get an answer to this. Moved discussion to the Installation Issues forum. Chris ... View more

Hi, Is it possible to get the application installer log? Moved discussion to the Installation Issues forum. Chris ... View more

Very resourceful (and of course unsupported ) work-around! Chris ... View more

Moved discussion to the Installation Issues forum ... View more

Hello, Adobe has discontinued support for PowerPC-based computers and the Windows 2000 operating system on Adobe AIR 2 and will no longer provide security updates for Adobe AIR on these platforms.  For full system requirement details, please see our AIR System Requirements page. Customers are highly encouraged to stay on the latest AIR release available for their platform to ensure that they are on the most secure version available.  For access to the last PowerPC supported runtime and SDK (AIR 1.5.3) please see our Archived Adobe AIR Runtime and SDK Versions page. Thanks, Chris ... View more

Hi, I haven't seen this before.  Is it possible to get some sample code that illustrates the problem?  Feel free to email me at ccampbel@adobe.com (please remove any attachment extension) and I'll take a look. Moving discussion to the Problems & Bugs forum. Thanks, Chris ... View more

Hi, Is it possible to get a copy of your application for testing?  It sounds very suspicious if you're able to run this fine on Windows, but it fails on Mac.  Please feel free to contact me at ccampbel@adobe.com. Moved discussion to the Problems & Bugs forum. Thanks, Chris ... View more

Hi, Since your production project exports fine, is it possible to compare the two too see if anything unusual pops out?  I'm willing to take a look if you can send the two projects to me (ccampbel@adobe.com, please remove the file extension when attaching to email.) Another good place to ask and check for answers would be the Flash Builder (formerly Flex Builder) forum. Moved discussion to the Problems & Bugs forum. Chris ... View more