I'm sorry you are running into problems with League of Legends.  I'm not familiar with this app but I'll install it and try it out.  I'll also ask around to see if we have any contacts there that might be able to shed more light on the problem.  What version of Windows are you using? Thanks, Chris ... View more

I talked with a developer about this and he agrees that seek() is probably not the correct method to use.  Unfortunately we're both at a loss at what the correct way would be given the Flash Media Server requirement for step(). I'm still concerned about the inconsistency between the two platforms so I've added a bug (#2717689) into our internal database to try and get this resolved. Thanks, Chris ... View more

When posting code, especially HTML, try clicking the button in the message toolbar, then select "Insert Raw HTML" (or other format as appropriate.)  My guess is that the code you've pasted in is being stripped by the forum software. Chris ... View more

Hi, Thanks for reporting this issue to us.  Would it be possible to get some sample code that would demonstrate the issue you're seeing?  Please feel free to email me at ccampbel@adobe.com if convenient.  I'll continue to ask around to see if other's have experienced the same behavior. Thanks, Chris ... View more

Thanks for the update.  Would you mind resending the email to ccampbel@adobe.com?  I'm not sure if your initial reply email will get back to me from the forum software. Chris ... View more

I'm sorry you've run into a problem with the runtime installer hanging on you.  Can you post the contents of the installer log so we can take a look?  The log can be found at: Windows Vista / Windows 7: C:\Users\user name\Local Settings\Application Data\Adobe\AIR\logs (You must "show hidden files and folders" in View settings on your OS to see certain folders.) Thanks, Chris ... View more

I'm sorry you're running into issues with the runtime installer.  Is it possible to get the installer log from the console? Thanks, Chris Moved thread to the Installation Issues forum. ... View more

Hi Sean, Unfortunately, I don't have an answer to this question, but I'm hoping others in the community can help out.  Running AIR as a service has been a popular request, but not something we officially support at this time.  There have been a couple of feature requests made for this that I'd encourage you and others interested to go vote on: Run AIR app as a service on a server machine without user logon on the machine Register and run as Services on OS Googling "Error 1053: The service did not respond to the start or control request in a timely fashion" returns quite a few hits, with responses ranging from increasing time out lengths, changing logon account types, and many other service property tweaks. Please let us know if your able to get this to work and hopefully others can contribute their experiences as well. Chris ... View more

Hi, I'm sorry you're running into problems installing the AIR runtime.  Do you mind grabbing the latest runtime and trying again?  If it fails, can you please retrieve the installer's log files and post the contents so we can dig a little deeper? Thanks, Chris ... View more

Hi Sean, We haven't announced anything officially, but historically AIR has had a release at least once every quarter.  Our last runtime release was August 10th. Chris ... View more

Hi Doug, I'll try your code out but I had asked around about this post and heard back that this was a known issue but that it should be fixed with the latest AIR release.  Here's a link to a forum post that discusses a problem similar to yours and the solution required: http://forums.adobe.com/message/3060118#3060118 Chris ... View more

Glad you were able to work around the problem.  The latest runtime shouldn't have issues making the appropriate .air extension association.  If possible, try uninstalling and reinstalling the AIR 2.0.3 runtime.  If you still run into problems, please post your installer log file so we can try and dig deeper. Thanks, Chris ... View more

Great to hear and thanks for getting back to us.  Please let me know if you run into any additional problems. Chris ... View more

After further investigation, this appears to be an older problem that is appearing under AIR 2.0 and later because AIR now prints at a higher resolution. In our test app, the data grid that was printed scales to fill the width of the page.  We ask the OS to render the text at this resolution, which is different than what you see on the screen.   The OS will determine how the text wraps and how many lines will fit within the requested rectangle.  This can be problematic.  I was actually able to get this issue to reproduce with the 1.5.3 runtime by simply changing to a different paper size (US Letter to A3 in my case.) If possible, I'd recommend updating to the Flex 4.x SDK and retesting.  My test project was originally built using Flex 3.5/AIR 2 and I could see the printing issue with either 1.5.3 or 2.0.3 runtimes, depending on the page size, orientation, or resolution.  Once I changed the project to Flex 4.0 (with Flex 3 compatibility mode on) printing worked properly with AIR 2.0.3. Chris ... View more

Thanks for the update, would it be possible to get a copy of your AIR app or a sample that illustrates the problem on Windows?  Please feel free to email me at ccampbel@adobe.com if you'd prefer. Thanks, Chris ... View more

Hi Doug, Thanks for reporting the issue.  I'll ask around, but is it possible to get access to a sample app that illustrates the problem? Thanks, Chris ... View more

One additional question.  What OS are you seeing this occur on?  I've been able to consistently get this to reproduce on Mac, but it appears to work fine on Windows. Chris ... View more

Moved discussion to the Installation Issues forum ... View more

This issue has been entered internally as bug #2713603.  As a possible workaround, I updated my test app's SDK's from Flex 3.5/AIR 1.5.3 to Flex 4.0/AIR 2.0.2 and printing is fixed with the 2.0.3 runtime. Thanks, Chris ... View more

Thanks for bringing this up.  I was able to reproduce it today with both AIR 2.0.2 and 2.0.3.  I'm going to investigate if this is an active bug and if not, I'll enter it.  More details to follow. Chris ... View more

ArK_1 wrote: It seems the NativeProcess can't elevate privileges even if it is named Setup.exe I think I have a couple of possible workarounds but they're hardly pretty. Will post again if either of them work I think my previous test was invalid, as I discovered that I was running under an administrator account which would do the elevation correctly.  I believe the correct route would be to use File.openWithDefaultApplication (using extended desktop).  Give that a try if you can and let me know how it goes. Thanks, Chris ... View more

ArK_1 wrote: File.openWithDefaultApplication is limited by design to not open executable files so unfortunately is not an option! (seehttp://cookbooks.adobe.com/post_Open_file_with_Default_Application_AIR _2_0-16745.html) While normally File.openWithDefaultApplication is limited in what it can access, if you use the extendedDesktop profile you can open executable files. Here's what the Application profiles document has to say: Extended desktop profile application can call File.openWithDefaultApplication() for files of any type. The restrictions that apply in the desktop profile do not apply in the extended desktop profile. The method File.openWithDefaultApplication() lets you open in the default application registered in the operating system to open the file. Chris ... View more

Thanks for providing the video and source sample.  I've forwarded this along to one of our video experts and will let you know what they say.  I suspect getting frame accurate playback will be problematic using seek(), but I'm not sure why it would differ between platforms.  Have you investigated using NetStream.step()? Chris ... View more

Moved thread to the Problems & Bugs forum ... View more

Moved discussion to the Installation Issues forum ... View more

I just found out you need to upgrade your OS to 10.4.9, if that's not possible please send me an email at ccampbel@adobe.com Thanks, Chris ... View more