Re: "This file has been modified outside Illustrat...

AshutoshChaturvedi · ‎Feb 26, 2018

we have a solution to this issue refer to this link for a solution : after updating to Mac OS 10.13 I get this file has been modified outside illustrator. do you want to continue? – Adobe I…

AshutoshChaturvedi · ‎Feb 26, 2018

refer to this link for a solution : after updating to Mac OS 10.13 I get this file has been modified outside illustrator. do you want to continue? – Adobe I…

AshutoshChaturvedi · ‎Feb 26, 2018

refer to this link for a solution : after updating to Mac OS 10.13 I get this file has been modified outside illustrator. do you want to continue? – Adobe I…

AshutoshChaturvedi · ‎Feb 26, 2018

refer to this link for a solution : after updating to Mac OS 10.13 I get this file has been modified outside illustrator. do you want to continue? – Adobe I…

AshutoshChaturvedi · ‎Feb 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 22.1. While the build is prerelease this build is of production quality. Please feel free to use/recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Make It an Experience.

AshutoshChaturvedi · ‎Feb 23, 2018

Hi Aron, If you are a plugin developer here is what I would suggest Join the prerelease program and be the insider. You will like to be ready with your plugin before the release. This helps users of your plugins as you are sure it is compatible with the latest CC release. You also get to talk to engineers like me directly on the prerelease forums. We have a dedicated site for developers. This sites provides you download to latest SDK and other resources. Join the paid Adobe partner program. Benefits include dev support, creative cloud subscription and being featured as a partner on Adobe website. There is a SDK community forum - It is a user to user community where people discuss and solve problems. Join the Affiliate program to monetize to help make you more money from your plugins. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Make It an Experience.

AshutoshChaturvedi · ‎Feb 23, 2018

if you are looking to batch export you should have a look at the actions panel: Use actions to automate tasks in Illustrator

AshutoshChaturvedi · ‎Jan 12, 2018

Illustrator support for networks and removable media

AshutoshChaturvedi · ‎Jan 12, 2018

If you draw from the wrist, It would be better to buy the size you are already used to. I have seen people struggle when moving from smaller ones to large ones. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Jan 12, 2018

we need to have a look at the file. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Jan 05, 2018

The one you are encountering is a different issue: High Sierra (macOS 10.13) GPU rendering issues - Intel Graphics – Adobe Illustrator Feedback

AshutoshChaturvedi · ‎Dec 12, 2017

Hi, We have a fix for few of the critical bugs being discussed on this forum / UserVoice and a fix is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build titled Adobe Illustrator CC 22.0.2 - Hot Fix. List of Bugs fixed: Align to artboard/key object changes to align to selection Non Printable layer name no longer show in Italics No preview of Place/Linked DCS EPS files. Unable to export Artboards as SVG when you double-click a file to launch Illustrator. Export JPG/PNG(any format) in the same folder of AI file (like before) Dialog is thrown on opening kerning dropdown when its blank and Unable to dismiss via click – this issue was also leading to one of the top crashes for 22.0.x Finger gestures for zoom in & out are not working in Touch workspace Top crashes submitted via crash reporter dialog. While this build is prerelease, this build is of production quality. Please feel free to use/recommend it to your day to day activity. Please do not share/copy this build to your friends and family after downloading. Illustrator is an open pre-release program. Feel free to tell your friends about this hotfix, ask them to join our prerelease program and download the build. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator We need your help and support : Please also continue to log and vote on UserVoice we in the Engineering team are beginning to use the vote count on bugs and features to make decisions about priority. Please submit your crashes through the crashreporter dialog. We use the users impacted count to make decisions about priority. Since we may need to contact you about the workflow, please do include your email address on the crash reporter dialog.

AshutoshChaturvedi · ‎Dec 12, 2017

christ91558460 wrote 1. With the latest update you just removed the ability the two finger pan and zoom when you have the brush tool. Nobody wants to paint with their fingers! And even if they did, two finger gestures should be separate!! Nobody wants to switch to the selection tool just to pan and zoom!! This has entirely interrupted my workflow... your entire focus should be on a touch, pen, keyboard interface. Develop this software for seamless usability for devices like the Surface Pro and Surface Book. Anything else, and you're going in the wrong direction... We have fix for the two fingers pan and zoom also on the prerelease build I mentioned earlier

AshutoshChaturvedi · ‎Dec 12, 2017

We have a fix for Align to selection issue and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build titled Adobe Illustrator CC 22.0.2 - Hot Fix. This build is of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Dec 12, 2017

We have a fix and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build titled Adobe Illustrator CC 22.0.2 - Hot Fix. This build is of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Dec 12, 2017

We have a fix and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build titled Adobe Illustrator CC 22.0.2 - Hot Fix. This build is of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Dec 12, 2017

We have a fix and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build titled Adobe Illustrator CC 22.0.2 - Hot Fix. This build is of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Dec 12, 2017

We have a fix and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build titled Adobe Illustrator CC 22.0.2 - Hot Fix. This build is of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Dec 12, 2017

We have a fix and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build titled Adobe Illustrator CC 22.0.2 - Hot Fix. This build is of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Dec 06, 2017

we have patched this bug. Please update to 22.0.1

AshutoshChaturvedi · ‎Dec 06, 2017

Please email us or call up our support. since it is not a generic issue that we are aware of, I do not want you to be a subject to a hit and trial situation on the forum,

AshutoshChaturvedi · ‎Dec 06, 2017

Please email us the CS5 file that changes values in latest release to us on sharewithai@adobe.com I will ask someone from the engineering team to look into it. NOTE: I took the liberty to delete some of the personal information from your post. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Dec 06, 2017

Please get in touch with us at sharewithai@adobe.com or any of the other support channels - https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you. Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Dec 04, 2017

Please get in touch with us at sharewithai@adobe.com or any of the other support channels - https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you. Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Nov 30, 2017

I got a confirmation from the concerned team that they called you and then resolved your issue.

AshutoshChaturvedi · ‎Nov 29, 2017

Hello Mary, Greetings from the Illustrator Engineering team! The best place for account related queries would be using the chat or voice means. https://helpx.adobe.com/support.html This is primarily a user to user forum. However, you will find responses from few people that carry additional badges. ACP and MVP Badges: They are users like you who help others in true community spirit. Noone with this badge is on Adobe payrolls yet they are true stars on this forum. Staff Badge: Adobe employees (engineers) like me love to participate as much as we can mostly after work hours. There are few from our social team who also pitch on different threads as deemed fit. I am from the engineering team and engineers like me are never trained in dealing with customers and their support issues. We still do it as we get a chance to talk to few of you directly and also help us understand our customers and feel the pain they go through while using the products we build. We would hate to see you go. If there is anything the engineering team can do let me know through a direct message or email us on sharewithai@adobe.com Even if you decide to cancel the subscription do let me know the case number that Adobe support team would have given you when you had called the last. I can escalate it to ensure you get a callback from our support team. I know few dedicated individuals on that team that take pride in servicing customers. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Nov 29, 2017

Please get in touch with us at sharewithai@adobe.com or any of the other support channels - https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you. Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Nov 26, 2017

Please get in touch with us at any of the support channels - https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Nov 24, 2017

I guess it is the same issue that we are tracking with Apple : High Sierra (macOS 10.13) GPU rendering issues - Intel Graphics – Adobe Illustrator Feedback

AshutoshChaturvedi · ‎Nov 24, 2017

great observation, in the attached video as you can see the object was pasted as a raster. As I mentioned earlier the issue stems from Object menu >Rasterize

AshutoshChaturvedi

AshutoshChaturvedi

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