Re: illustrator 2018 get error loading plugin

AshutoshChaturvedi · ‎Oct 23, 2017

Our coordinates have changed for SDK download. Adobe I/O Console Please also consider joining our prerelease program to get early access to SDK for upcoming releases.That is the fastest you will ever get to the build/sdk that will be eventually be released.

AshutoshChaturvedi · ‎Oct 23, 2017

Please contact Adobe support.they should be able to get your install running

AshutoshChaturvedi · ‎Oct 23, 2017

Please email us on sharewithai@adobe.com with the crash logs. Please refer to steps here: Share information about a crash

AshutoshChaturvedi · ‎Oct 23, 2017

Hi, Just want to rule out interaction of any other panel on the view. Can you please do not step for me. Please reset the workspace from the workspace dropdown and see if it solves the issue. I will ask one of our engineers to have a look can you please email us on sharewithai@adobe.com

AshutoshChaturvedi · ‎Oct 23, 2017

christ91558460 wrote I feel like this program is being developed by people who don't take the time to consult those who actually use it. I have never been so frustrated at a piece of software in my life. Every update is providing more and more of a negative impact to my work flow.... Hi, I am sorry to hear you have been facing issues off late. As humans, we do make mistakes at times. Here is what I would request you to do 1. Report each of these issues separately on our feedback channel illustrator.uservoice.com 2. Join us on the pre-release program so that we can openly discuss the future roadmap with you. click http://adobe.ly/1Q3rCPI. A few prerequisites to join the program: A valid subscription. The latest release of Illustrator installed on your machine. Warm Regards, Ashutosh Sr. Quality Engineering Manager - Illustrator

AshutoshChaturvedi · ‎Oct 23, 2017

you do not have to delete preference. the scenario mentioned by you is same that is you launched Illustrator through file open. The workaround is to launch Illustrator first and then open file. here is what you can do in this case 1. Launch Illustrator and let is remain opened. 2. go back and double click on the smart object inside PSD file for editing.

AshutoshChaturvedi · ‎Oct 21, 2017

We could not understand the term plugin map. are you referencing some third party map plugin? Can you please get in touch with Adobe support. They should be able to get your installation working.

AshutoshChaturvedi · ‎Oct 20, 2017

Hi, We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0. Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Adobe. Make It an Experience.

AshutoshChaturvedi · ‎Oct 20, 2017

Unless we see the file it will be difficult to suggest you anything. We export based on artboard name and not numbers. is it possible you do not have the artboard 27 or does it have a name that is not legal on a file name on your OS? We could not reproduce the issue johanjoyce wrote I get cynical at times but it does seem like Adobe deliberately destroy functions they want to phase out (in this case in favor of "Export for Screens"). If not then tell me why something that was working fine now is broken. I think your comment about engineers deliberately destroying functions is unfair. We are both entitled to our opinions but let us work towards getting your skipping artboard issue solved.

AshutoshChaturvedi · ‎Oct 20, 2017

Hi Diana here are the steps 1. refer to my earlier post and download the file to your disk it is a plain text file with jsx extention 2. Launch Illustrator and use the menu item as below and open the file you saved in step 1 3. 4. Once done restart Illustrator (reccomended) hope this helps

AshutoshChaturvedi · ‎Oct 20, 2017

Got the issue, Robin. Sorry for this trouble we will add this to our backlog meanwhile please deselect (shortcut SHIFT+CTRL+A) and then select the rectangle or target selection from the layers panel.

AshutoshChaturvedi · ‎Oct 20, 2017

for the PNG issue please use this a simple Workaround: please execute the attached javascript using File menu>Scripts>Other scripts - shortcut CMD+F12 on MAC and CTRL+F12 on Windows Download the script from here: https://adobe.ly/2ipew7w Please start new threads for other issues as I am closing this one.

AshutoshChaturvedi · ‎Oct 20, 2017

a simpler Workaround: please execute the attached javascript using File menu>Scripts>Other scripts - shortcut CMD+F12 on MAC and CTRL+F12 on Windows Download the script from here: https://adobe.ly/2ipew7w

AshutoshChaturvedi · ‎Oct 20, 2017

a simpler Workaround: please execute the attached javascript using File menu>Scripts>Other scripts - shortcut CMD+F12 on MAC and CTRL+F12 on Windows Download the script from here: https://adobe.ly/2ipew7w

AshutoshChaturvedi · ‎Oct 20, 2017

Please try the following steps and let me know. Save your work Quit Illustrator Launch Illustrator by double-clicking the application icon - note do not launch by double-clicking the Illustrator file Open the file that you want to use for SVG export by using CTRL+O on Windows or CMD+O on MAC export to SVG as you would normally do revert back if it works.

AshutoshChaturvedi · ‎Oct 20, 2017

Most users have resolved this issue by resetting preferences. Please try that. Let me know if a preference reset does not solve the issue.

AshutoshChaturvedi · ‎Oct 20, 2017

Please share the logs on sharewithai@adobe.com refer to steps outlined here: Share information about a crash Is CC 2017 working on the same machine?

AshutoshChaturvedi · ‎Oct 20, 2017

Please look at the highlight when you are hovering over the objects with the selection tool. the one highlighted on hover will be the one selected. If this does not work for you share the file we can look into and see if there are some other settings that are in play.

AshutoshChaturvedi · ‎Oct 19, 2017

Need an Information: Have all of you migrated preferences from the earlier release?

AshutoshChaturvedi · ‎Oct 19, 2017

Hi Daan, This is the leader of monkeys - I manage the Quality Engineering team and I also manage the pre-release program. Please consider the request to join the prerelease program it will be great to have you there and understand your workflows. Please follow this link: Adobe Prerelease Our pre-release program is a self-paced program so you can contribute as much time as you have. Even emails to the forum at times are sufficient in shaping up the features. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Adobe. Make It an Experience.

AshutoshChaturvedi · ‎Oct 19, 2017

not heard from anyone else. please share the crash log or contact support.

AshutoshChaturvedi · ‎Oct 19, 2017

we have fixed the issue of anchor points and handles not been seen once you break symbols. Please upgrade to version 22

AshutoshChaturvedi · ‎Oct 19, 2017

Hi, We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0. Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Adobe. Make It an Experience.

AshutoshChaturvedi · ‎Oct 19, 2017

Hi, We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0. Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Adobe. Make It an Experience.

AshutoshChaturvedi · ‎Oct 19, 2017

Please upgrade to the latest release we have this issue fixed.

AshutoshChaturvedi · ‎Oct 19, 2017

tudor-v wrote Here it is: Dropbox - AI2018 text resize bug.ai Steps to reproduce the issue: open the file, select all, click and drag to resize. tudor-v thank you for the file I could reproduce the issue in both CC 2017 and CC 2018 with the file. are you seeing the issue only in CC 2018?

AshutoshChaturvedi · ‎Oct 19, 2017

Please let us know the operating system ( the version of MAC) and share Illustrator menu - Help>System Info this helps us narrow down.

AshutoshChaturvedi · ‎Oct 19, 2017

Hi, We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0. Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Adobe. Make It an Experience.

AshutoshChaturvedi · ‎Oct 19, 2017

Hi, We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0. Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Adobe. Make It an Experience.

AshutoshChaturvedi · ‎Oct 19, 2017

Hi, We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0. Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator Adobe. Make It an Experience.

AshutoshChaturvedi

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