Re: Software Not Loading Properly

Mohit Goyal · ‎Dec 03, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the error message you're encountering with Lightroom. May I know which Lightroom version you are on now? Go to the Adobe Creative Cloud and check if there's any update pending for Lightroom. Also, please log in to Lightroom Web : https://adobe.ly/4eYyv3w and check if you are able to edit and export your image for the assignment? Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Dec 03, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the trouble with the keyboard shortcuts. Which Photoshop version are you on right now? Since how long you're seeing this issue with Photoshop? I have tried using the similar shortcuts with the Polygon Lasso tool, and it works fine at my end. I have using it on Photoshop 2024 & 2025 versions. You may try and reset the Photoshop preferences back to defaults and check if that helps. Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j) macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.Library > Preferences > Adobe Photoshop [version] SettingsRename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)This will give a fresh start to Photoshop as a new installation. Let me know if it helps. Thanks! Mohit

Mohit Goyal · ‎Dec 02, 2024

Uncovering the shadows

Mohit Goyal · ‎Dec 02, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the artifacts issue you're seeing with Adobe Creative Cloud and Photoshop. Since how long you are seeing this issue? Are you seeing the same behavior with the non Adobe apps as well? Please update the graphics driver from the manufacturer website, restart your machine and check if that helps. Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Dec 02, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the trouble. While doing the company to personal account, did your email id changed? Which Lightroom version are you using? If you have made the changes on the same email address, login to Lightroom Web and check if you see your images and presets: https://adobe.ly/4ih0sWR Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 29, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the trouble you're seeing with Removal tool in Photoshop. May I know which Photoshop version are you using right now? Are you seeing this issue after the 26.1 update? Take a look at the following thread and try the offered solution and let us know if that helps: https://adobe.ly/4fMpQSY Thanks, Mohit

Mohit Goyal · ‎Nov 29, 2024

Hi there, Welcome to the Adobe Community! I think it was only possible with the 3D options in Photoshop, since 3D options are deprecated from Photoshop, it may not be possible to do an export in a 360 degree view from Photoshop. See this for more info: https://adobe.ly/4gdi4kR Checkout a new known as Substance 3D for all your 3D design requirements: https://adobe.ly/41f4hpL Hope it helps. Thanks, Mohit

Mohit Goyal · ‎Nov 29, 2024

Hi there, Welcome to the Adobe Community. Take a look at the following helpx article on how to use the filmstrip in the Lightroom app on iOS and delete images from the app: https://adobe.ly/3VdvFR9 Let us know if the app doesn't respond as it is mentioned in the above article. Thanks, Mohit

Mohit Goyal · ‎Nov 27, 2024

Hi there, Welcome to the Adobe Community! Well, it is very different workflow you are trying. Most of the people would prefer to use an external monitor to do that. It may be possible to connect these two machines together, but I don't think it is supported in Lightroom Classic. Thanks, Mohit

Mohit Goyal · ‎Nov 27, 2024

Hi there, Welcome to the Adobe Community! Do you want to perform this action on your tablet or on your laptop and later edit images on tablet? Take a look at the following discussion and try the offered suggestions: https://adobe.ly/3Ouz6yQ Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 26, 2024

Hi there, Could you submit the crash report to Adobe along with your email address? Crash report can help us identify the major cause of this crash. Thanks, Mohit

Mohit Goyal · ‎Nov 26, 2024

Hi John, We're able to reproduce this at our end and logged a bug. We will share an update with you all here. Thanks, Mohit

Mohit Goyal · ‎Nov 25, 2024

Hi there, Welcome to the Adobe Community! May I which Lightroom version are you using? Lightroom Desktop(Cloud) or Lightroom Classic? If you are using Lightroom Classic, then refer to the following conversation and refer the suggestions: https://adobe.ly/4fEe8tm Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 25, 2024

Hi John, Thank you for posting this question. I have shared your query with the product team to check if it is feasible doing with the latest version of Lightroom Classic. This option is very helpful when you don't have access to the original images. I will update you once I hear anything. Thanks, Mohit

Mohit Goyal · ‎Nov 25, 2024

Hi there, Welcome to the Adobe Community! Only 8bit EPS are supported to save via Photoshop. Which Photoshop version do you have installed? Take a look at the following article for more info: https://adobe.ly/3AUJPQ8 Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 25, 2024

Hi there, Welcome to the Adobe Community! Are you planning to use Lightroom Classic on a same machine or on an upgrade(different) machine? Check out the minimum system requirements you need for Lightroom Classic: https://adobe.ly/3V7fkNU Also, take a look at the following article for upgrading Lightroom Classic catalog: https://adobe.ly/3V9BLBP Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 22, 2024

We are happy to announce the release of Adobe Bridge Beta (15.0.1) We have been tracking the issues reported on the latest release version of Bridge and have been working on fixing those issues. This Beta release contains several user-reported bug fixes. Fixed Issues Optimized scrolling experience through mouse on certain panels such as folder panel, metadata panel. Improvements in preview of images with sharp edge content like text on content panel. Fixed Keyword wrapping issue in Metadata panel PDF and Image library stability updates Updates on Adobe Express Quick Actions: Now files up to 200 MB can be used for Quick Actions (Prior limit was 40 MB) Fixed UI issues with changes in Scaling from within Bridge This release also contains fixes that came out with the 15.0 Public release Steps to install/update Install: Go to the Creative Cloud desktop app > Apps > select Beta apps. Then select install for your beta app. Update: Go to the Creative Cloud desktop app > Apps > click on View updates, and check for updates. Then click update for your beta app. Note: As always, the update will be rolled out incrementally. If you do not see the update in the Creative Cloud Desktop app, please wait for a couple of days till we release the Beta update to all users. For more info on what a beta is and how you can participate, see Adobe Creative Cloud Beta FAQ

Mohit Goyal · ‎Nov 21, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the trouble with the Perspective tool in Photoshop. Could you please let us know the exact issue you are seeing with the tool? Also, which Photoshop version do you have installed? Are you seeing this issue after any specific update of Photoshop? We're here to help, just need more info. Thanks, Mohit

Mohit Goyal · ‎Nov 21, 2024

Hi there, Welcome to the Adobe Community! Looks like something else related to Lightroom is still running in background or in the startup which could be creating the problem here. Try end everything from Task Manager related to Lightroom Classic application and open the app and see if that helps. If you are unable to anything specific, you can uninstall Lightroom, restart your machine and reinstall the app using the Adobe Creative Cloud Desktop and check. Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 21, 2024

Hi there, Welcome to the Adobe Community! Sure, take a look at the following tutorial and try the suggestions: https://adobe.ly/3APv8Og Let us know how it goes Thanks, Mohit

Mohit Goyal · ‎Nov 21, 2024

Thank you for the update. We have shared this with the product team and I will share the update as soon as I hear anything. Thanks, Mohit

Mohit Goyal · ‎Nov 20, 2024

We can reproduce this issue on Photoshop 26.0. I am logging a bug and share it with the product team. I will share the update here.

Mohit Goyal · ‎Nov 20, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the trouble you are seeing with Photoshop. Are you seeing this issue after today's update 26.1? Or are you on Photoshop 26.0 version. If you haven't updated to the latest version, please update Photoshop to 26.1 version and check if that helps to resolve the problem for you. Let us know how it goes Thanks, Mohit

Mohit Goyal · ‎Nov 19, 2024

Hi there, Welcome to the Adobe Community! You can limit the file size of jpeg while doing the export from Lightroom Classic. Refer to the below screenshot: Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 19, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the freezing issue with Photoshop. Are you seeing this issue with Photoshop or Camera Raw filter? Also, are you seeing this after the Photoshop 26.0 update? Try an reset Photoshop preference and to make sure all the settings are correct. Here are the steps: Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j) macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.Library > Preferences > Adobe Photoshop [version] SettingsRename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)This will give a fresh start to Photoshop as a new installation. Let me know if it helps. Thanks, Mohit

Mohit Goyal · ‎Nov 19, 2024

Hi there, Welcome to the Adobe Community! Please update Photoshop to 26.0 version and check if that helps to resolve the problem for you. The Legacy compositing option will not be available in the latest version. Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 19, 2024

Thank you for sharing the fix with all of us here. Mohit

Mohit Goyal · ‎Nov 18, 2024

Thank you for sharing the update! We're glad that it worked for you. Mohit

Mohit Goyal · ‎Nov 18, 2024

Hi there, Welcome to the Adobe Community We're sorry for the error message you are getting while launching Photoshop. Take a look at the following helpx article and try the offered suggestions: https://adobe.ly/3YThilS Let us know how it goes. Thanks, Mohit

Mohit Goyal · ‎Nov 18, 2024

Hi there, Welcome to the Adobe Community! We're sorry for the trouble you're seeing with merge option between Lightroom Classic and Photoshop. Are you using the below merge options? Please check the images you are trying to merge in Photoshop, they should be completely available in Lightroom Classic. I mean you should be able to edit them first in to develop module and could be the another reason that you're unable to export them out from Lightroom Classic. Let us know how it goes. Thanks, Mohit

Mohit Goyal

Mohit Goyal

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