Hi, Has your Creative Cloud folder location moved?, is your Creative Cloud folder located on a network or is it local on your computer? ... View more

Hi Gary, If this issue remains can you please follow the instructions below to manually delete your database. Quit Creative Cloud down. Navigate to Macintosh HD ▸ Users ▸ yourusername ▸ Library ▸ Application Support ▸ CoreSync Delete the file ending with .db Restart Creative Cloud. 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Thanks Warner ... View more

Thats ok, let me help you find it. It looks like this ... View more

Hi, We can try and unblock you by using a keyboard shortcut. Ctrl + Shift + Click on "View on Website" menu item in the context menu (this will Force Sync Restart + Force full journal listing + Archive the CCF folder. This will also archive the contents of the current Creative Cloud Files folder, allowing re-download of all assets from Creative Cloud.) Could you give this a shot and let me know how it goes. Thanks Warner ... View more

Hi Matt, Are you still seeing this issue? Can you send me your log files?. You can find them in the following locations: Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com Thanks Warne ... View more

Hi, Would you be able to explain this is a but more detail?, your files shouldn't go missing themselves, something would have to move or delete them first. Your files will be kept safe in Creative Cloud archive, which you can view online and restore by visiting Adobe Creative Cloud Thanks Warner ... View more

Hi, Can you explain your issue in more detail please?. Any file placed in the Creative Cloud folder will be synced to the cloud. Thanks Warner ... View more

Hi, Are you positive that you are signed in as the same user on both machines? I would suggest signing out of Creative Cloud on both laptop and desktop, then re sign in using the same Adobe ID. Thanks Warner ... View more

Hi, We can try and force sync to re sync everything in your Creative Cloud folder by using a special keyboard shortcut. Shift + Click on "View on Website" menu item in the context menu = Force Sync Restart + Force full journal listing Force Sync Restart + Force full journal listing. This will also clear the journal and errors table in the local database file. Please give this a go and let me know how you get on. Thanks Warner ... View more

Hi, We can try and force sync to re sync everything in your Creative Cloud folder by using a special keyboard shortcut. Ctrl + Shift + Click on "View on Website" menu item in the context menu (Force Sync Restart + Force full journal listing + Archive the CCF folder.) This will archive the contents of the current Creative Cloud Files folder, allowing re-download of all assets from Creative Cloud. Please give this a go and let me know how you get on. Thanks Warner ... View more

Hi, Can you tell me what file Creative Cloud could not sync? did Creative Cloud display a list of the files that were not able to sync?. Let us try another shortcut this time. Ctrl + Shift + Click on "View on Website" menu item in the context menu (this will Force Sync Restart + Force full journal listing + Archive the CCF folder. This will also archive the contents of the current Creative Cloud Files folder, allowing re-download of all assets from Creative Cloud.) Thanks Warner ... View more

Hi, Can you send me your log files please?. You can find them in the following locations: Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com Also you can check out these links for tips: -https://forums.adobe.com/community/creative_cloud/host_sync -http://helpx.adobe.com/creative-cloud/help/sync-settings.html -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html -Size Limits https://forums.adobe.com/thread/1488242 -sync and email link http://forums.adobe.com/thread/1427516?tstart=0 -Phantom folder problem https://forums.adobe.com/thread/1490445 Error: "Unable to sync files" ... View more

Hi, Can you send me your log files please?. You can find them in the following locations: Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com Also you can check out these links for tips: -https://forums.adobe.com/community/creative_cloud/host_sync -http://helpx.adobe.com/creative-cloud/help/sync-settings.html -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html -Size Limits https://forums.adobe.com/thread/1488242 -sync and email link http://forums.adobe.com/thread/1427516?tstart=0 -Phantom folder problem https://forums.adobe.com/thread/1490445 Error: "Unable to sync files" ... View more

Hi, Are you still seeing this issue today Chris Thanks Warner ... View more

Hi, Can you send me your log files please?. You can find them in the following locations: Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com Also you can check out these links for tips: -https://forums.adobe.com/community/creative_cloud/host_sync -http://helpx.adobe.com/creative-cloud/help/sync-settings.html -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html -Size Limits https://forums.adobe.com/thread/1488242 -sync and email link http://forums.adobe.com/thread/1427516?tstart=0 -Phantom folder problem https://forums.adobe.com/thread/1490445 Error: "Unable to sync files" ... View more

Hi, At this point new log files will not provide any further information to help you. Did you notice that sync restarted when you followed this step?. It would be best if you try this step again. Right click on any file then press Shift + Click on "View on Website" menu item in the context menu The very last resort would be to uninstall Creative Cloud and re-install from the Creative Cloud website, this method will mean all of your files will then be re downloaded from Creative Cloud, this can take some time if you have lots of files or large files. Thanks Warner ... View more

Hi, Thanks for sending your logs, I was able to download them ok this time. I can see straight away why you are not able to sync these 2 files. 20150205-083247.970: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)' 20150205-083247.971: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)' 20150205-083247.973: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Market Downloads/Photorealistic Magazine MockUp 1.psd': SQL logic error or missing database We have a keyboard shortcut that will be able to fix this for you. Could you follow the below instructions and let me know how you get on. Select any file in your Creative Cloud folder Right click on any file then press Shift + Click on "View on Website" menu item in the context menu Thanks Warner ... View more

Hi, Thanks for sending in your log files, I am sorry to say this is not the correct log file. Please re send the correct CoreSync log files in one of 2 locations (Mac or Windows) from my above instructions. Thanks Warner ... View more

In order to use Creative Cloud you have to save the documents within the Creative Cloud folder created after installing. We are unable to support you with issue that you have if your not using the Creative Cloud folder for file sync. ... View more

Hi, Can you explain is more detail what you mean by creative cloud connection which doesn't appear to be available.? Thanks Warner ... View more

Hi, Thanks for sending the link to your logs in email, I am unable to download them as the link is wrong. I see this msg when clicking the URL. Could you try and send this again with the correct download link. ... View more

Hi Gary. Thanks for sending in your log files. I can see a few issues already. Connectivity in remote monitoring: Cannot start file monitoring: Network Error. (kCFErrorDomainCFNetwork 2) Host Unknown. (null). There seems to be something on your Macbook Pro or network stopping you from connecting to Creative Cloud. Maybe a anti virus, entry in your host file? or your ISP?, do you use wifi? if the connection slow or very weak?. The second issue is. qlStatement::prepare: error is 'SQL logic error or missing database I am unsure how this managed to happen. We can use the Creative Cloud menu with a keyboard short cut to rebuild the database. This can be done by Shift + Click on "View on Website" menu item in the context menu, This will also clear the journal and errors table in the local database file. Let me know if this helps your issues. Thanks Warner ... View more

Hi, We have contacted the Adobe Captivate team for more information on this issue and how to help the customer effected. As I am not customer support I don't monitor the forums or these issues all day. I hope to have more information for you soon however. Thanks Warner ... View more

Hi, The information your providing leads me to think you were not saving your files directly into the Creative Cloud folder? is this correct?. Thanks Warner ... View more

Hi, Can you send me your log files please?. You can find them in the following locations: Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com Also you can check out these links for tips: -https://forums.adobe.com/community/creative_cloud/host_sync -http://helpx.adobe.com/creative-cloud/help/sync-settings.html -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html -Size Limits https://forums.adobe.com/thread/1488242 -sync and email link http://forums.adobe.com/thread/1427516?tstart=0 -Phantom folder problem https://forums.adobe.com/thread/1490445 Error: "Unable to sync files" ... View more

Hi, I am sorry you are having issues. Can you provide a screen shot of the msg displayed?, this sounds like your Creative Cloud folder has been deleted for some reason. You know that your files can be recovered by visiting creative.adobe.com and looking in the Archive section?. I would find out what issues your desktop computer has before restoring your files however. Thanks Warner ... View more

No problem! glad I could help. If you any other questions just let us know Thanks Warner ... View more

Hi, So you uploaded some files via the Creative Cloud desktop application and the files uploaded, you were then able to see these files on the Creative Cloud website? But yesterday, these files are no longer in your Creative Cloud folder on your computer, but are still on the Creative Cloud website? Thanks Warner ... View more

Hi. No problem, please let us know how you get on with this issue. Thanks Warner ... View more