Hi, We are sorry for the issue you are facing. We need the logs of the crash for further investigation. To create logs please follow these steps. 1.            Retry the scenario where Acrobat crashes 2.            Do not close the pop-up when Acrobat crash 3.            Open Task manager 4.            Right click on “Acrobat.exe *32” process and select ‘Create Dump file’ 5.            It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under a.            Open Run process (Win+R) b.            Type %temp% c.             Logs file will be available here with name Acrobat.DMP Steps to share the file using Adobe send Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks Rishabh ... View more

Hi trevora76464419​, brucec40160679​, andywike​, mikeb86531431​, Perhaps its a Microsoft issue, perhaps not.  Could you please share some information for further investigation? 1) Are scans reproducible in a certain settings or steps?Mention them. 2) Acrobat version 3) Are scanner working with other applications that use scanners? 4) Please share crash logs whenever Acrobat crashes in step 1. To create logs please follow these steps. 1.            Retry the scenario where Acrobat crashes 2.            Do not close the pop-up when Acrobat crash 3.            Open Task manager 4.            Right click on “Acrobat.exe *32” process and select ‘Create Dump file’ 5.            It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under a.            Open Run process (Win+R) b.            Type %temp% c.             Logs file will be available here with name Acrobat.DMP Steps to share the file using Adobe send Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks Rishabh ... View more

Hi, We are sorry for the issue you are facing. So from what I understand is you are not able to perform OCR on the PDF documents. Could you please share: 1) Acrobat version 2) Screenshot of the disabled tools 3) A sample doc with which you can reproduce the issue. Steps to share the file using Adobe send Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks Rishabh ... View more

Hi reesd, We are sorry for the issue you are facing. Along with the information asked by Adorobat, could you please share the files on  which you face this. Steps to share the file using Adobe send Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks Rishabh ... View more

Hi Michael, Not yet.The issue hasn't been prioritized yet. We will let you know once this functionality is added. Thanks Rishabh ... View more

Hi Jane, We are sorry for the issue you're facing. First and foremost we would like to know the version of Acrobat you're using. If it's not the latest Version of Acrobat DC Pro, please try the same and let us know if the issue is still there. It's trial can be installed from https://acrobat.adobe.com/in/en/free-trial-download.html​ In, case you have the latest DC Pro version of Acrobat, please share the following details: 1) Build number2)  OCR method and settings used 3) Some pages on which OCR ran successfully and some pages on which it didn't. Note: Please check the file confidentiality before sharing. Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks, Rishabh Sharma ... View more

Hi Sethzo, Let us know if you're facing the same issue, we can arrange for a logging session to get more info at your end. Also let us know of your availability in that case. Thanks Rishabh ... View more

Hi masayan24​, We are sorry for the issue you are facing and would like to help you and others who could face it. To better understand the issue, could you please share the file(non-ocred version). As per my understanding till now, 1) System locale/language is English 2) Doc is in Japanese 3) OCR language was always chosen as Japanese Please provide the output you get when you run OCR and: (Answer like in which case the OCR identified correctly and in which it didn't) 1.1) Application language: English, OCR style: Searchable Image 1.2) Application language: English, OCR style: Editable text and Image 2.1) Application language: Japanese, OCR style: Searchable Image 2.2) Application language: Japanese, OCR style: Editable text and Image You can also share the OCR-ed files along with the non-OCR-ed version. Files can be shared via Adobe Send: Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks RIshabh Sharma ... View more

Hi Beth, We have finally prioritized the issue and have added a logger in the OCR functionality to give us the needed information whenever this happens.As this issue is not reproducible at our end, we need your availability for the same. We'll share with you some binaries for narrowing down issue to its root cause with the logging added. Please let us know whenever you are available. Thanks Rishabh ... View more

Hi Peter, We would like to help you with the issue you are facing. Could you please share the following info: 1) Acrobat version 2) Scanner model 3) Operating System 4) A sample file in same file format from same scanner. Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks ... View more

Hi, A low resolution image is challenge for any OCR engine to work and affects the output accordingly. If you can share any sample doc with low image resolution.We can check the same for OCR feasibility and will update you. Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks ... View more

Hi Daniel, Please mention the Acrobat version number, scanner info and the screenshots of the steps you are performing while facing the issue. Note: Please include all the settings in screenshots. Share the files using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks ... View more

Hi Edwin, Thanks for sharing the files.From the analysis it is clear that it is not about 15%, actual scanned pages are of A4 size. Some how the settings picked up for scanned document is A4. Please share the screen shots of the settings screens and the steps which you use to make the scan.From there we can figure out the root cause. Thanks, Rishabh ... View more

Hi Martin, We are sorry for the issue you are facing. Please share some required information: 1) Acrobat DC Pro version information 2) Mode in which you are connecting the scanner i.e, via  USB or network 3) Does the scanner work with other applications Also Please try some of these steps for troubleshooting at your end. Troubleshooting tips for scanner issues when using Acrobat Thanks, Rishabh ... View more

Hi, We would like to help you in the issue you are facing.Please share some required information: 1) Scanner name and model number 2) Mac OS version Also for initial troubleshooting at your end please try these steps: Troubleshooting tips for scanner issues when using Acrobat Thanks, Rishabh ... View more

Hi, We would like to help you in the issue you are facing.Please share some required information: 1) Acrobat DC Pro version information 2) Operating System For primary troubleshooting at your end you can use these steps: Troubleshooting tips for scanner issues when using Acrobat Thanks, Rishabh ... View more

Hi, We would like to help you in the issue you are facing. Well, I think you have yourself identified the correct steps and they are necessary to do the needful. What exactly is the issue you are facing?Is it that it takes time or you have multiple docs and need to do same thing for all of them. Also, Please share some required information: 1) Acrobat DC Pro version information 2) Operating System Thanks, Rishabh ... View more

Hi, Among the various renaming options available we have one which can do the job while scanning. While Scanning chose Output Option: "Save Multiple files" and Under its settings you can define the number of pages for each file, by default its just one. Also check the prompt for more pages option if you scan page one by one. Also share the information: 1) Acrobat build version 2) Operating system you are using 3) Scanner type FLATBED/ADF ADF scanners can take in multiple pages and scan them automatically. Thanks, Rishabh Sharma ... View more

Hi, We would like to help you in the issue you are facing.Please share some required information: 1) Acrobat DC Pro version information 2) Acrobat XI version info Also share the following files: 1) Grey PDF doc scanned by Acrobat. 2) The document scanned by scanner software and throwing error in Acrobat. Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks, Rishabh Sharma ... View more

Hi Edwin, Letter size is a standard size with dimensions 8.5 inches x 11 inches. make sure your source doc complies with this. Secondly, in Acrobat if you take your mouse to lower left corned of the document, then it shows the current document size, make sure it is the same as Letter. Please share your scanned document(the longer scanned image) screenshot. For sharing the files you can use Adobe Send. Here are steps to share the file using Adobe send. Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link Thanks, Rishabh Sharma ... View more

Hi, Currently Acrobat OCR feature works on the whole page and not separately on different areas or elements of the document page. However we can use some sample documents of yours to see if there can be any feasible workaround. Also, there is another Suspect Correction feature in Enhance Scan tool in latest Acrobat DC Pro. Please also share your current plat form details: 1) Operating System 2) Acrobat version being used. Thanks, RIshabh Sharma ... View more

Good to know that your issue is clear now. ... View more

Please share with us the build information, your platform on which you are running acrobat and a sample file of yours so that we can replicate the behavior on your side to understand the issues better. Also please mention the Steps and the settings you used the perform the ocr operation Note: Editing the image to leave only the textual content can actually significantly change the OCR behavior.Please try it and let us know the results. Thanks Rishabh Sharma ... View more

Hi, Could you please provide the file on which you're encountering the crash via the send link mentioned above. It would help us figuring your issue much faster. Thanks ... View more

Hi Joe, The Reader version does not support this, nor there is any workaround for this faulty PDF on mac in Acrobat reader. However, if you may use the Acrobat DC pro trial version for windows or Buy Acrobat DC Pro for mac and resize the pages. In the second option where you will be using Acrobat DC Pro on mac, you can use the Organize pages app to select even pages and resize them using Set Page Boxes tool. Though this will still not remove the left margin but will bring the text in visible area for even pages. Refer to sample exported doc after setting page boxes. Thanks, Rishabh Sharma ... View more

Hi Joe, This is a producer issue. As all even pages are "Right aligned pages" hence they were exported the same way. Refer to image shared. This explains the text starting from the middle of the document. Since this was a book earlier so it makes sense. Solution: Open the document in Acrobat and select Print to PDF option by Ctrl+P shortcut key. Then select "Adobe PDF" in printer drop down menu with setting(shrink over-sized pages). The resultant PDF wont have any export issues. Thanks, Rishabh Sharma ... View more

Could you please share a sample file? It would help us better understand the text structure of your files and provide a solution. Please share the following details too: 1) Platform Details (Mac/Win) 2) Acrobat Version Share the file using https://cloud.acrobat.com/send a.            Open this link b.            Click on “Select files to Send” c.             Click link "Select file from my computer" and Select the file d.            Click on Create link e.            Share this link ... View more