Hi danh71790407 , We are sorry for the inconvenience. Adobe services are up and running fine . Please elaborate the issue and let us know what error you get while accessing Adobe services? Also let us know the services you trying to access. Regards Sarojini ... View more

Hi klmonline , We are sorry for the inconvenience. Try booting your computer in safe mode with networking and check if you able to launch Acrobat DC without errors. . To boot the system to safe mode with networking you would need to restart the computer and Tap F8 key from the key board continuously until you get a screen with Advanced boot option . Use the arrow keys to select safe mode with networking . Also try referring this article : Can't sign in to Extension Builder                                               Error: "The file AdobePDF.dll is needed" | Adobe Creative Suite 3 on 64-bit Windows Let us know how it goes. Regards Sarojini ... View more

Hi kendallb6049516 , For error code 7 , please refer this article and check : Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements Let us know if this helps . Regards Sarojini ... View more

HI johno28077512 , Please send us the file if it doesn't contain any confidential data . We will try to replicate the issue at our end . Please check your private message inbox to find the email ID on which the file is supposed to be sent. Regards Sarojini ... View more

Please try referring this article and try the steps mentioned in this article : Configuration error in Adobe Creative Cloud or Adobe Creative Suite Let us know how it goes . Regards Sarojini ... View more

Hi nicolawhiteley23 , We will let you know when we receive an update about the fix. With regard to your other query , please try right clicking in a text box and select the "Properties" option and check the box which reads " Make properties default" and click OK . Let us know if this helps . Regards Sarojini ... View more

Hi nicolawhiteley23 , Sorry for the inconvenience. This is a known issue and we are working on it . Until then you can use the new text properties. Highlight the text which is in the text box in the document and press CTRL+E or click "Aa" option from the menu bar after selecting the text. Let us know if this works . Regards Sarojini ... View more

Try running this cleaner tool :Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs,, Restart the system and install Acrobat XI from this link : Download Pro or Standard versions of Acrobat DC, XI, or X . Regards Sarojini ... View more

Restart the computer once and then try again . Let us know . Regards Sarojini ... View more

Hi lp12186352 , Please try this steps and check if it works. 1.Navigate to Start>control panel>Programs and Features> 2.At the left hand pane ,select the option which reads "View installed updates". 3.In the list of updates please look for the update with KB number "KB3139923" . 4.If you find it , right click and uninstall. Then try installing and activating Acrobat with the serial number you have and let us know if this helps . Regards Sarojini ... View more

Hi lp12186352 , We would need your serial number to verify whether it is a legitimate serial number or not . Please send us your product serial number privately using the private message option . Regards Sarojini ... View more

Hi johno28077512 , Please try exporting using the browser by navigating to this link : https://cloud.acrobat.com/exportpdf​  by logging in with your Adobe ID . Let us know if you able to export using this link. Regards Sarojini ... View more

Hi kendallb6049516 , Please try referring this article and follow the troubleshooting steps mentioned in it : Error 1603: A fatal error occurred during Adobe Creative Suite installation . Let us know if this helps . Regards Sarojini ... View more

Hi cherylb39781291 , Is this happening only with this document ? Check with other documents as well if you face the same issue ? Let us know the Acrobat version you have and the OS version on your system? Regards Sarojini ... View more

Hi movastin , To open the documents in tabbed view you need to navigate to Edit>Preferences>General>and check the box which reads " Open documents as new tabs in the same window(Restart Requires)" . Click OK. Let us know if this helps. Regards Sarojini ... View more

Hi alanr52228611 , Please let us know if you able to print from other applications like word,excel etc? Please try referring this link : Troubleshoot PDF printing in Adobe Acrobat and Reader . Also let us know the exact version of Adobe application you have and the OS version on your system. Let us know if this helps. Regards Sarojini ... View more

Hi CanadaDan_ , Try creating a new Admin user account and check if you face the same issue . Refer this link for creating a a new user account : Adobe troubleshooting: Creating an admin account in Windows Let us know if this helps. Regards Sarojini ... View more

Hi samconsultp92108476 , Please try repairing the installation by navigating to Help>Repair installation . Try running this cleaner tool : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs​ Restart the system and try installing Acrobat from this link : Download and install Acrobat DC subscription Let us know if this help Regards Sarojini ... View more

Hi its87241318 , Please let us know which licence do you have ? Creative cloud Enterprise licence or the Volume licence for Acrobat ? Regards Sarojini ... View more

Hi  yvetteb76991965 , Does this happen with all the PDF documents you try to open? Try to navigate to Edit>Preferences>select "Security(Enhanced)" from categories and un check the option which reads " Enable protected mode at startup" and select "OFF" for protected view under Sandbox Protections label. Also let us know the exact version of Adobe Application you are using and the SO version on your system. Let us know if this helps. Regards Sarojini ... View more

Hi volkerh59467914 , Please refer this article and follow the troubleshooting steps mentioned in this : Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements Let us knwo if this helps. Regards Sarojini ... View more