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Sarojini_Nagar

Adobe Employee

Adobe Employee

Activity

Re: I recently purchased adobe export pdf and it i...

by Adobe Employee
Adobe Employee
 in Adobe Acrobat Online Discussions
‎Aug 30, 2016 07:23 AM
‎Aug 30, 2016 07:23 AM
Hi lynnsimpson Please try referring this link : https://cloud.acrobat.com/exportpdf   . Log in with your Adobe ID and password and chcek if you able to convert PDF using this link . Please share your workflow as in how you are trying to convert the PDF ? Are you doing it through Acrobat Reader ? If yes, please try to repair Acrobat Reader and also try signing in and out of the application. Let us know . Regards Sarojini ... View more

Re: can't print adobe pdf files

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 23, 2016 07:50 AM
‎Aug 23, 2016 07:50 AM
Hi peakcnc , Please try referring this document and try to print as an image : Print PDF as image | Adobe Acrobat, Reader Also let us know the exact version of Adobe application you have and the OS version on your system ? Are you not able to print all the PDF documents or its just a particular document which you not able to print ? Regards Sarojini ... View more

Re: Serial number Invalid message

by Adobe Employee
Adobe Employee
 in Acrobat Discussions
‎Aug 23, 2016 04:24 AM
1 Upvote
‎Aug 23, 2016 04:24 AM
1 Upvote
Hi NoisyMajor Windows 7 is compatible with Acrobat 9. Try referring this link : Error: "The serial number is not valid for this product" | Adobe Creative Suite Let us know if this helps. Regards Sarojini ... View more

Re: Export PDF - converted PDF file to word file b...

by Adobe Employee
Adobe Employee
 in Adobe Acrobat Online Discussions
‎Aug 23, 2016 03:00 AM
‎Aug 23, 2016 03:00 AM
Hi angelinet35093099​ , We haven't received any attachment . I would be sending you the email ID in private message . You can send both the files on that email ID . Do check your private message inbox for the ID . Regards Sarojini ... View more

Re: I need to edit a pdf file. The response on the...

by Adobe Employee
Adobe Employee
 in Adobe Acrobat Online Discussions
‎Aug 22, 2016 07:46 AM
1 Upvote
‎Aug 22, 2016 07:46 AM
1 Upvote
HI martahawk Please let us know the Adobe application you have ? To check how to edit a PDF document you can refer this link : Edit text in PDF in Adobe Acrobat Let us know if this helps . Regards Sarojini ... View more

Re: pdf to jpeg?

by Adobe Employee
Adobe Employee
 in Adobe Acrobat Online Discussions
‎Aug 22, 2016 07:35 AM
‎Aug 22, 2016 07:35 AM
Hi richards45496738 , You can convert a PDF to JPG format . You can refer this link for more information : Supported file formats | Export PDF, Adobe PDF Pack Let us know if you need any further assistance . Regards Sarojini ... View more

Re: Opening a PDF document_ fail.

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 22, 2016 07:20 AM
‎Aug 22, 2016 07:20 AM
Hi daneig , Does this happen with all the PDF files ? Try repairing Acrobat pro DC by navigating to Help>Repair installation and also check for updates under the Help menu . Also try right clicking on the PDF document and select the option " Open with Adobe Acrobat Pro" and check whether it opens the file or not . Also let us know the OS version you have . Let us know if this helps . Regards Sarojini ... View more

Re: An unexpected error occured. PDF Maker was una...

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 22, 2016 07:15 AM
‎Aug 22, 2016 07:15 AM
Hi h64230804 , Do you get this error when you try to create a single file from MS office files you trying to convert ? Try converting the MS office files from the Acrobat ribbon which you get when you open an Office file (eg: doc, docx, .xls). Let us know what result you get . Regards Sarojini ... View more

Re: Serial number Invalid message

by Adobe Employee
Adobe Employee
 in Acrobat Discussions
‎Aug 22, 2016 06:34 AM
‎Aug 22, 2016 06:34 AM
Hi noisymajor , Please let us know the OS version on your system? Please refer this link to check for the system OS compatibility with  Acrobat 9: Adobe Acrobat system requirements Let us know if this helps . Regards Sarojini ... View more

Re: Acrobat DC error 0xc00000a5

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 21, 2016 08:05 AM
‎Aug 21, 2016 08:05 AM
Hi PIG66 Try disabling the protected mode by launching Acrobat pro DC and navigate to Edit>Preferences>Security(Enhanced)>select protected view as off. Let us know if this helps . Regards Sarojini ... View more

Re: acrobat xi pro freezing mac

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 20, 2016 10:14 AM
‎Aug 20, 2016 10:14 AM
Hi ottawamarble54 Please elaborate the issue and let us know what issues you facing with Acrobat XI pro? Does it give any error message ? If yes, please let us know . Also let us know the OS version on your system. Try referring this link : Troubleshoot Mac OS 10.x system errors, freezes | Adobe software Let us know if this helps . Regards Sarojini ... View more

Re: Why do I have to wait 24 hours to get software...

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 17, 2016 09:47 AM
‎Aug 17, 2016 09:47 AM
Hi patricke4869686 We are sorry for the inconvenience . But the order and the process takes 24 hours to complete. Try downloading Acrobat DC from this link :  Download and install Acrobat DC subscription Let us know if this helps . Regards Sarojini ... View more

Re: Acrobat DC: When saving as PDF, get the messag...

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 16, 2016 07:33 AM
1 Upvote
‎Aug 16, 2016 07:33 AM
1 Upvote
Hi cobyp36978492 , Please provide us your email ID under which you have purchased Acrobat DC subscription . Also let us know the exact version of Acrobat DC you have and the OS version? Is it happening with a particular PDF or all the PDFs? Check with other PDFs as well . Regards Sarojini ... View more

Re: Acrobat DC error 0xc00000a5

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 16, 2016 07:25 AM
‎Aug 16, 2016 07:25 AM
Hi PIG66 , Could you elaborate the issue more and let us know when exactly are you getting this message ? Also attach an screenshot of the error message so as to analyze it at our end? Also let us know the exact version of Acrobat you have and the OS version on your system. Regards Sarojini ... View more

Re: I have installed Acrobat 10 but it isn't showi...

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 15, 2016 10:06 AM
1 Upvote
‎Aug 15, 2016 10:06 AM
1 Upvote
Hi dianep515 , Have you tried launching Acrobat X and navigating to Edit>Preferences>General and at the bottom selecting the option which reads " Set As default PDF Handler" . Also try navigating to control panel>default programs >Set default program> select Acrobat X from the list from the left and select  " Set this program as default" . Let us know if this helps . Regards Sarojini ... View more

Re: Acrobat Standard 9 license key

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 15, 2016 10:04 AM
‎Aug 15, 2016 10:04 AM
Hi dsfsdfdsfsdfsdfsd , Please contact customer care and they would provide you with the information : Contact Customer Care Let us know if you need any further help . Regards Sarojini ... View more

Re: Can't install Acrobat 6, purchased as part of ...

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 15, 2016 08:32 AM
‎Aug 15, 2016 08:32 AM
Hi mediaman999 , Please let us know the exact version of Acrobat you have with CS 5.5 . If its Acrobat 6 is an older version and is an unsupported version . Regards Sarojini ... View more

Re: Acrobat pro

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 15, 2016 08:02 AM
‎Aug 15, 2016 08:02 AM
Hi vibekei80383610 , Please elaborate the issue and let us know what issues you facing with Acrobat Pro? Does it throw any error message ? Regards Sarojini ... View more

Re: Acrobat DC Installation problems

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 15, 2016 01:50 AM
‎Aug 15, 2016 01:50 AM
Hi paddys3313646 , Would like to inform you that Acrobat 9.5.5 is not compatible with your version of OS. To view the e-statement you can try downloading the latest version of Acrobat Reader DC : Adobe - Adobe Acrobat Reader DC Distribution  Regards Sarojini ... View more

Re: how con I install Acrobat DC on two computers

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 13, 2016 10:02 AM
‎Aug 13, 2016 10:02 AM
Hi Sales%20Track​ , You can download Acrobat X from this link : Download Pro or Standard versions of Acrobat DC, XI, or X Let us know the OS version you have . Regards Sarojini ... View more

Re: how con I install Acrobat DC on two computers

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 13, 2016 10:00 AM
‎Aug 13, 2016 10:00 AM
Hi nohaa42286955 , Yes you can download it anyways . Either through the link i have provided or download it by signing into your Adobe account . You can install and activate it the same way as you have installed it on your computer . Regards Sarojini ... View more

Re: Acrobat X1 keeps crashing on El Capitan

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 13, 2016 09:56 AM
‎Aug 13, 2016 09:56 AM
Hi slmk , Please let us know did you try following the troubleshooting steps mentioned in the link i provided in my previous comment ? Did that help ? Regards Sarojini ... View more

Re: Download Adobe DC - always ERROR MESSAGE

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 13, 2016 09:53 AM
‎Aug 13, 2016 09:53 AM
HI heavenwise, That's great! Happy to here its working . Let us know if you face any issue further . Regards Sarojini ... View more

Re: Trouble converting PDF to excel

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 10, 2016 10:00 AM
1 Upvote
‎Aug 10, 2016 10:00 AM
1 Upvote
Hi teenac7424024 , Please try referring this link : Text is garbled in converted file | ExportPDF Also check for the fonts in your system It could be a possibility that the fonts used in the PDF are not embedded in your system and hence the result is jumbled document . Regards Sarojini ... View more

Re: Acrobat X1 keeps crashing on El Capitan

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 10, 2016 09:54 AM
‎Aug 10, 2016 09:54 AM
HI slmk , Does it throw any error message? Try referring this link : Troubleshoot Mac OS 10.x system errors, freezes | Adobe software Let us know if this helps. Regards Sarojini ... View more

Re: I need to reinstall my Adobe PDF please becaus...

by Adobe Employee
Adobe Employee
 in Adobe Acrobat Online Discussions
‎Aug 10, 2016 09:43 AM
‎Aug 10, 2016 09:43 AM
HI vickys68778108 , If you have Acrobat Reader installed you can just log in with your ID in Reader and use the service Also you can navigate to this link : https://cloud.acrobat.com/exportpdf​  log in with your Adobe ID and password and use the service . For more information you can refer this link : FAQ | Adobe PDF Pack Let us know if you need any further help . Regards Sarojini ... View more

Re: how con I install Acrobat DC on two computers

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 10, 2016 06:25 AM
‎Aug 10, 2016 06:25 AM
Hinohaa42286955 , You can install and activate Acrobat DC from this link on two computers :Download and install Acrobat DC subscription . Also would like to inform you can install Acrobat DC on two computers and would be able to work only on one system at a time if you have bought only one Acrobat DC subscription installed on two systems. Let us know the exact version of Acrobat DC you have and the OS version. Let us know if this helps . Regards Sarojini ... View more

Re: Adobe Acrobat 9 professional

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 09, 2016 06:48 AM
‎Aug 09, 2016 06:48 AM
Hidle824 , If you have windows OS, press F9 from the keyboard to restore menu bar . Also you can right click any where on the empty space on the the toolbar and select menu bar option if its not checked. Let us know if this helps. Regards Sarojini ... View more

Re: When i try to convert a PDF it states 'Reader ...

by Adobe Employee
Adobe Employee
 in Adobe Acrobat Online Discussions
‎Aug 09, 2016 06:24 AM
‎Aug 09, 2016 06:24 AM
Hi katiet90082254 , Try repairing Reader by navigating to Help>Repair installation and also check for updates under the Help menu . Let us know the exact version of Reader you have . Regards Sarojini ... View more

Re: Download Adobe DC - always ERROR MESSAGE

by Adobe Employee
Adobe Employee
 in Acrobat SDK Discussions
‎Aug 09, 2016 06:22 AM
‎Aug 09, 2016 06:22 AM
Hi heavenwise , Please try creating a new user account and check if you able to install Reader DC in the new user account. Let us know. Regards Sarojini ... View more
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