Re: How do I disconnect from the cloud thing? I j...

Sarojini_Nagar · ‎Apr 05, 2016

Hi robertl1970, You can navigate to Edit>Preferences>select "General" option from the categories and uncheck the option which reads "Show online storage when saving files" which is under the basic tools label and Click OK. Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Apr 05, 2016

Hi ivan.p, Acrobat is not compatible on windows server 2003. You can refer to this link to check for the system requirements for acrobat pro DC :System requirements | Adobe Acrobat Pro DC, Acrobat Standard DC Let us know if you need any further help. Regards Sarojini

Sarojini_Nagar · ‎Apr 05, 2016

Hi freeka10633120, Could you please share the exact dot version of the adobe application you are using and the OS version on the system? Also please make sure that you are signed in with your ID in Reader dc. Also try converting using a browser from the mentioned link : https://cloud.acrobat.com/exportpdf , by signing in with your adobe ID. Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Apr 04, 2016

Hi peters66176064, You can refer to this link : Return, cancel, or exchange an Adobe order Let us know if you need any further help. Regards Sarojini

Sarojini_Nagar · ‎Apr 04, 2016

Hi maddog71, You can edit a pdf with acrobat DC . You can visit this link to look for acrobat DC features: Answers to some of the most frequently asked questions about Acrobat DC. You can download acrobat DC free trial for 30 days from this link : Download Adobe Acrobat free trial | Acrobat Pro DC Also you can refer this link for plans and pricing :Plans and pricing | Adobe Acrobat DC Let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Apr 04, 2016

Hi mistuhryan, You will have to deactivate the service on your old laptop by navigating to Help>Deactivate.(Make sure you are signed in ) You can verify your serial key from here : Find your Adobe product serial number quickly Download acrobat 9 from the mentioned link : Download Acrobat 8 and Acrobat 9 Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Apr 04, 2016

Hi thomaso63029636, Could you please elaborate more on this ? When exactly are you getting this error? Also please share the exact dot version of the adobe application you are using and the OS version on the system? Regards Sarojini

Sarojini_Nagar · ‎Apr 04, 2016

Hi itm45754789, Could you please tell me have you purchased the creative cloud subscription or the individual adobe Export pdf subscription ? Regards Sarojini

Sarojini_Nagar · ‎Apr 04, 2016

Hi peterg35945398, Also does this happen with all the pdfs files or with particular pdf files? Does it throw any error message? If yes, please share. Also please try to navigate to Help>Repair installation. Regards Sarojini

Sarojini_Nagar · ‎Apr 04, 2016

Hi TerriTerrific, Yes you will have to remove Acrobat DC from your system in order to install acrobat X. You can uninstall Acrobat trial using this cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Apr 04, 2016

Hi davidt13535604, Could you please tell me the dot version of reader you have and also the OS version on your system? Also you can try running this cleaner tool (windows only):Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Restart your computer and install reader DC from this mentioned link : http://get.adobe.com/reader/enterprise/ Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi michellep61501941, You can refer to this link :Split a PDF document | Adobe Acrobat DC tutorials Let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi clt_dragonfly, Please search acrobat DC in the spot light . You will find the option and then pin it to the dock . Please let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi marianaa47221362, We are sorry for the inconvenience you had been facing . Please feel free to contact our customer care : Contact Customer Care Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi romairoj15692333, Could you please elaborate more on this issue? Please provide me the exact dot version of the adobe application you are using and the OS version on your system? Do you get any error message? If yes, please share the error message you get when the application freezes? Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi irmabennett78, You can verify and look for your serial number from this mentioned link : Find your Adobe product serial number quickly Let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi marce87324457, You cannot upgrade from acrobat 9 pro. Upgrade to acrobat DC is available only from acrobat X and acrobat XI. To install acrobat Dc you can refer this link : Download and install Acrobat DC subscription Let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi carmined88299723, You can edit a document with Acrobat DC . You can refer this link for FAQ on acrobat DC : Answers to some of the most frequently asked questions about Acrobat DC. Also you can download 30 days trial version of acrobat DC from here : Download Adobe Acrobat free trial | Acrobat Pro DC Let us know if you need any further help. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi jopse ignaciod14342329, You can contact the customer care : Contact Customer Care Let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi yolandac21011258, Do you get any error message when you try to activate acrobat 8? If yes, then please attach a screenshot of the error message. Also please share the workflow of how you trying to activate the product. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi DeanOs, You can try navigating to the task manager by pressing CTRL+ALT+DELETE on the keyboard. And click on end task for all the Microsoft office apps you see in the list . Then try reinstalling . Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi gischab70073839, Could you please tell me the OS version on your system? Also you can refer to this link : Enable Flash Player for Chrome Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Apr 01, 2016

Hi monikak44789968‌, Would like to inform you that theirs no upgrade from Adobe Export PDF to acrobat pro DC . Acrobat Pro DC is a complete different subscription. You can refer this mentioned link for FAQ on acrobat DC : Answers to some of the most frequently asked questions about Acrobat DC. Also for Acrobat DC plans and pricing you can refer to this link : Plans and pricing: Compare plans | Adobe Acrobat DC Let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Mar 31, 2016

Hi monikak44789968, In order to provide you with the correct resolution could you please tell me the exact version of DC from which you are trying to upgrade? Also please let me know the OS version on your system. Regards Sarojini

Sarojini_Nagar · ‎Mar 31, 2016

Hi tonyg52255321, Apologies for the inconvenience you have been facing . Acrobat pro DC is not compatible with windows XP . Please refer the mentioned link for more information : https://helpx.adobe.com/acrobat/system-requirements.html Let us know if you need any further assistance. Regards Sarojini

Sarojini_Nagar · ‎Mar 31, 2016

Hi jose59630804, Could you please let me know the exact dot version of the adobe application you are using and also the OS version of the system? Please check your computer language by navigating to start>control panel. Also check your acrobat language by navigating to Edit>Preferences>Languages Regards Sarojini

Sarojini_Nagar · ‎Mar 31, 2016

Hi DeanOs, Could you please provide me the exact error message you get when you input the serial number ? Also please let me know the OS version of your system? Please refer to the mentioned link to verify the serial number : Find your Adobe product serial number quickly And try to install acrobat XI from the mentioned link : Download Pro or Standard versions of Acrobat DC, XI, or X Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Mar 31, 2016

Hi bunjijk, The trial of acrobat or any other adobe products can be installed on a computer only once as it captures the machine ID and if you try to install later on again it will not work . So please check if the trial was installed on this computer before or not . Let us know if you need any further assistance Regards Sarojini

Sarojini_Nagar · ‎Mar 31, 2016

Hi wöhner, Could you please tell me the OS version of your new system? Also please deactivate Acrobat 9 from your old laptop by navigating to Help>Deactivate You can download Acrobat 9 in your new laptop from the mentioned link : Download Acrobat 8 and Acrobat 9 Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Mar 31, 2016

Hi fastkeysx, Could you please tell me from where are you trying to install Acrobat XI and also the OS version on your system? Also please try to download from the mentioned link : Download Pro or Standard versions of Acrobat DC, XI, or X Let us know if this helps. Regards Sarojini

Sarojini_Nagar

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