Re: Render a sphere with potato material

AEllard · ‎May 23, 2023

Hi @cornflower12! It looks like lowering the potato material's scattering intensity will fix the issue you are encountering.

AEllard · ‎May 10, 2023

Hi @AndreaIcard! Thank you for letting us know about the issue! We are not able to diagnose working files directly on the forum website. Can you email the Adobe Stock asset you are unable to import to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

AEllard · ‎Apr 28, 2023

Hi @immason25! How are you applying the image to the model? Is it a UV map or did you apply it as a decal? We are not able to diagnose working files directly on the forum website. Can you email the Stager file and Stager log file you are experiencing this issue in to Substance3d-bugs@adobe.com so we can investigate. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

AEllard · ‎Apr 28, 2023

Hi @Vivacious_Penguin16B8! Mac : ~/Library/Logs/Adobe/ Win: ~\username\appdata\local\Adobe\Stager You can also get to the log file by: Launch Stager Go to the nav bar, select: help > get logs Pick the one from the day you were working on the Stager file

AEllard · ‎Apr 28, 2023

Hi @rgbrobot! It is possible to add a material to a single face by using the magic wand tool located in the tool bar. You can also change multiple materials on a single mesh if they were already assigned before bringing them into Stager.

AEllard · ‎Apr 28, 2023

Hi @Алексей29633179f1au! Thank you for letting us know about this issue! We are not able to diagnose working files directly on the forum website. To help us evaluate, can you please email us your Stager scene and log file to Substance3d-bugs@adobe.com so we can investigate. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

AEllard · ‎Apr 26, 2023

Hi @Vivacious_Penguin16B8! Thank you for letting us know about the issue! This information has now been passed along to the engineers so they can investigate. We are not able to diagnose working files directly on the forum website. Can you email the Stager scene file and log file that you are seeing this issue in to Substance3d-bugs@adobe.com so we can investigate. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

AEllard · ‎Apr 26, 2023

Hi @mudboi! Thank you for sharing your feedback about Stager! I've shared your feature request with the team for consideration and planning.

AEllard · ‎Apr 26, 2023

Hi @enamic5! Thank you for sharing your feedback about Stager! I've shared your feature request with the team for consideration and planning.

AEllard · ‎Apr 17, 2023

Hi @ClausJ! Stager supports Apple ARM (M1 and M2) devices in emulation mode only. Emulation mode may impact the performance of the application. Stager uses CPU when rendering on Apple ARM computers. We do not currently have a release date for native support. https://substance3d.adobe.com/documentation/sg/system-requirements-213060284.html

AEllard · ‎Apr 14, 2023

Hi @MavConcepts! Thank you for letting us know about the issue! This information has now been passed along to the engineers so they can investigate.

AEllard · ‎Apr 12, 2023

Hi @A Tyler Holman Project! Thank you for sharing your feedback about Stager! I've shared your feature request with the team for consideration and planning.

AEllard · ‎Apr 10, 2023

Thank you for letting us know about this issue! The .obj file and Adobe Stock 3D assets import error has been fixed in the latest version of Dimension v3.4.9.

AEllard · ‎Apr 10, 2023

Thank you for letting us know about this issue! The .obj file and Adobe Stock 3D assets import error has been fixed in the latest version of Dimension v3.4.9.

AEllard · ‎Apr 10, 2023

Hi @david.urban.cz! Are you still experiencing the import error in Dimension 3.4.9?

AEllard · ‎Apr 10, 2023

Hi @Denys Myts! Are you still experiencing this issue in Dimension 3.4.9?

AEllard · ‎Apr 10, 2023

Thank you for sharing your feedback about Stager! I've shared your feature request with the team for consideration and planning.

AEllard · ‎Apr 05, 2023

Hi @graphicgene.co.uk! You had previously reported having a problem with importing Adobe Stock 3D models into Adobe Dimension. We are excited to let you know that this issue has been fixed in the latest version of Dimension 3.4.9!

AEllard · ‎Apr 03, 2023

Hi @ClausJ! Thank you for letting us know about the issue! This information has now been passed along to the engineers so they can investigate. It might take some time for them to figure out what had happened. In the meantime, we recommend unlocking the Stager file before opening the document to avoid this error.

AEllard · ‎Apr 03, 2023

Hi @ClausJ! Thank you for letting us know about the issue! It looks like this might be a Mac OS bug. We were able to reproduce this error you are seeing outside of Adobe Substance 3D Stager in non Adobe software.

AEllard · ‎Mar 31, 2023

Hi @ClausJ, We have responded back to all the messages we currently have on file. It is possible that our reply was flagged as junk or spam. If it is not there, can you resend your Substance Stager file to Substance3d-bugs@adobe.com. We are not able to diagnose working files directly on the forum website.

AEllard · ‎Mar 31, 2023

Hi @Markus291720795tz2! HDRIs, models, images, and materials can be added by dragging and dropping the desired files into the assets > libraries panel. The libraries panel allows access to your Creative Cloud Libraries where you can organize cloud-synced content for use across applications, projects, devices, and teams. https://substance3d.adobe.com/documentation/sg/assets-panel-213060323.html *The libraries feature, however, is not available within Stager on Steam because it relies on services that are not available with the Steam licensing and platform. https://substance3d.adobe.com/documentation/sg/stager-on-steam-238060043.html

AEllard · ‎Mar 31, 2023

Hi @ClausJ! Real time rendering mode is intended for fast real time interaction with the scene, but it is limited in its lighting and material fidelity. We are looking at ways to improve the real time rendering in the future, but for now, it is recommended to use ray tracing render mode for the most accurate representation of what final renders will look like.

AEllard · ‎Mar 27, 2023

Hi @Vivacious_Penguin16B8! Here is an updated link to the rendering documentation guide. https://substance3d.adobe.com/documentation/sg/rendering-system-213061187.html

AEllard · ‎Mar 27, 2023

Hi @Djelloul Reda27117064dct6! In the Creative Cloud desktop app, there is a section where you are able to individually manage auto-update for any Adobe program. Open the Creative Cloud desktop app Go to updates Click on manage auto-updates Toggle off or on whichever program you would like to disable or enable auto-updates https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html#Autoupdate?product=Creative%20Cloud%20Desktop&product-version=5.10.0.573&mv=product&mv2=accc

AEllard · ‎Mar 22, 2023

Glad to hear Dimension is working again! This is a known issue and has been fixed in an unreleased version of Dimension. We apologize for the inconvenience.

AEllard · ‎Mar 22, 2023

Hi @graphicgene.co.uk! Are you experiencing this in Dimension 3.4.8? Was the file able to load in Dimension 3.4.7? We are not able to diagnose working files directly on the forum website. Can you email the fbx file and Dimension log file from the scene you are seeing this issue in to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

AEllard · ‎Mar 22, 2023

Hi @graphicgene.co.uk! Are you having trouble importing a particular fbx file? Are you experiencing this issue in Stager 2.0.1? Any additional information can help us find and reproduce the issues better! We are not able to diagnose working files directly on the forum website. Can you email the fbx file and Stager log file from the scene you are seeing this issue in to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

AEllard · ‎Mar 21, 2023

Hi @ClausJ! It's helpful to switch between the two modes often when working within Stager. Real time is useful for layout design and object placement by keeping interactive frame rates while still achieving the best look possible. While ray tracing is great for fine tuning lighting and materials with its ability to create realistic shadows, reflections, and translucency. https://substance3d.adobe.com/documentation/sg/rendering-system-213061187.html

AEllard · ‎Mar 20, 2023

Hi @ClausJ! Thank you for sharing your feedback about Stager! I've shared your feature request with the team for consideration and planning.

AEllard

AEllard

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