Hi everyone! Is Rush working correctly for you now? Please let me know how you fixed it! -Caroline ... View more

Here's a walkthrough on how to re-download previous versions of Premiere! Install previous version of your Creative Cloud app CC 2017 version 11.1.4 is available through these steps. As I'm sure you know, the projects aren't reverse-compatible so if you created it in CC '19, you won't be able to open it in the re-installed 2017. You could go ahead and export your video from CC '19 without any color on it, then import it into CC '17 for coloring without those crazy blocks showing up. You could also export your project file from '19 as an XML file and I'm 90% sure it'll open in CC '17. Haven't tried it myself. Here's an off-Adobe forum with a couple of ideas about how to take projects made in the most recent version and open them up in previous versions. CreativeCOW Check back in if any of these ideas work for you! I hope you all can color correct to your heart's content. -Caroline ... View more

Hey Michael! I was going to suggest the same thing that Neil did. Did that work for you? -Caroline ... View more

Hey there, Erin I'm so sorry to hear that the most recent updates are affecting you like this. Obviously each update is intended to better the program for every user, but I can see that's not happening here. Our engineers check this page regularly to see which issues are top priority for our users. Please document your experience here and the appropriate team will have access to it. Premiere Pro: Hot (3282 ideas) – Adobe video & audio apps In the meantime, is there anything specific I can help you troubleshoot? -Caroline ... View more

Hey OatwayProductions! If you export your project with lower resolution does it show the images? If you scale down to 4K or 1080, it won't crop your images and it will still be in great quality! -Caroline ... View more

Hallo Tino! Könnten Sie versuchen, den .mogrt auf einem Computer anstelle Ihres Telefons zu importieren? Hier finden Sie alle Informationen zur Verwendung von Bewegungsgrafiken in Rush. tagproducts_SG_RUSH_i18nKeyHelppagetitle Entschuldigung für Sprachfehler, ich verwende Google Translate -Caroline ... View more

Good news and bad news. I was successful in exporting videos from two different Adobe IDs from the same device while retaining individual export counts, but whenever I attempted to log in using a Google account that had my age listed as younger than 13, I wasn't able to use Rush. What's the age range of your students? -Caroline ... View more

Hey there, SophieG! I think if you made a proxy out of 4k footage it would play smoother and be in a higher quality than the 1/8 playback function. Is there a reason you don't want to use proxies? -Caroline ... View more

Hi LeahC! I'm so sorry you've had to go to such effort to receive some assistance. I understand how urgent this is! I have seen some other users with these issues and it seems that resetting preferences has worked. Make sure to read this page because it tells you which preferences will and won't be trashed. FAQ: How to reset (trash) preferences in Premiere Pro? If you cannot afford to lose some of the settings listed in that post, then you can always roll back to CC 2018 for the time being! Install previous version of your Creative Cloud app Please let me know if either of these worked for you! If they didn't, we'll keep looking. Caroline ... View more

Hi there, Samoleg! That sounds really frustrating. I'm so sorry your sound isn't playing! My first suggestion would be to toggle with the settings under your "audio hardware" preferences but it seems like you've already tried that. The other go-to answer for strange behavior like this is to reset your preferences completely. Make sure to read this post because it clarifies what will and won't be trashed during the reset! FAQ: How to reset (trash) preferences in Premiere Pro? While you're trying that, I'll ask around to see if anyone else has any ideas. -Caroline ... View more

Hey MichaelA! That's super sweet of you to put together your son's highlight reel for him. I'm certain Premiere can give you the effect you're looking for. Does the tutorial that imeilfx provided work for you? If not, I'm more than happy to keep looking through tutorials! Just let me know, Caroline ... View more

And just in case any Mac users find this thread: it's "option" + drag to a new track. -Caroline ... View more

Hey there, Webs! I'd be happy to search around and see if I can find you a Premiere tutorial for this effect. Could you share a link to the After Effects tutorial you found so I know exactly what I'm looking for? Thanks -Caroline ... View more

Hey there, wolfkain! I did some searching around and this resource seems to be helping people who are receiving this error: Premiere Pro Clip Markers – Solved! | Creative Impatience In short, try Edit > Preferences > Media > uncheck "Write Markers to XMP" Let me know if that works! Caroline ... View more

Hi there! Is there something specific we can help troubleshoot? If it's general workflow problems then it can be a great idea to revert back for the time being, but I'm more than happy to look into anything you need me to. Let me know! Caroline ... View more

Hi grzegorzz! Does this link help you? Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors, or the exported fil… Let me know! Caroline ... View more

Hi everybody! First and foremost, I'm so sorry that Lumetri is causing these visualizations on your projects. That's incredibly frustrating. Our engineers are informed of this behavior and are actively working on a solution that will be made available to users as soon as possible. The problem lies somewhere within the HSL Secondary adjustments, so if you can avoid using those, you should be okay. The new Hue-Sat curves introduced in 13.0 can achieve similar corrections as the HSL panel, so I'd advise users to focus their color-correcting energy there. Thank you so much for working together to find a temporary solution and allowing us time to improve our software. -Caroline ... View more

Wow, that would be so useful! The development of .mogrts is still ongoing and we're constantly looking for ways to improve the feature. Please follow the link that Neil shared to request keyframing within .mogrts! Our engineers check that page regularly for ideas to work on. If you share the link here, I'll upvote it as well so it will have a higher priority! -Caroline ... View more

Hello! Here are some instructions on how to create proxies in Premiere Pro CC: 1. How to use PROXIES in Premiere Pro CC for Smooth video editing - YouTube 2. How to Use Proxies to Edit Fast in Adobe Premiere Pro CC — Premiere Gal 3. Adobe Premiere Pro Help | Ingest and Proxy Workflow in Adobe Premiere Pro CC Does this help you? -Caroline ... View more

Hi, OskarR! Let me know if one of the links that John provided fixed your problem! Thanks, Caroline ... View more

Hey, Jason. That's super weird! I bet it's really frustrating to not be able to see where the clip is going. Have you tried resetting your preferences? FAQ: How to reset (trash) preferences in Premiere Pro? Nothing will happen to your project, but it'll reset some of the program's behaviors. Let me know if that helps! -Caroline ... View more

I totally get it. Keep an eye out for that unlinking feature and maybe Rush can win you back someday! Caroline ... View more

So glad you could finish your project! How did you fix the problem? Caroline ... View more

I'm so sorry to hear that. I will be communicating your experience to our engineering teams in case there is any info they can learn from! Thanks for reaching out, I hope we can get to you faster next time. -Caroline ... View more