On Adobe's home page, log into your Adobe account with your Adobe ID.
Then check your account settings. This will show you any subscriptions or purchases you may have.
Did you get a serial number from your purchase? If so, register the number with your Adobe account.
It's also possible you got a "coupon" code to purchase the software and you need to actually purchase it through Adobe.
If it is not registered with Adobe, they wouldn't know anything about it. If you can't register it, you would need to contact the company you purchased it from.
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